Surrey Hotel

, New York City
4.5 star Map this hotel
hotel photo More hotel photos
desk with makeup mirror (too dark for makeup though) Awesome bathroom Scratchy robes
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Surrey Hotel reviews

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More Traveller reviews of Surrey Hotel

A highly recommendable, comfortable, classy, quiet, new boutique hotel with friendly staff from K1000B
One of the most pleasant and luxurious hotel experiences I’ve ever had, possibly the most pleasant one. Made a reservation directly with the hotel, for 2 adults, 5 nights in late March 2010. I chose it because it was #1 in the Trip Advisor at the time and the price was within our budget. The web page allows you to specify several preferences. Asked for a quiet room on a high floor, and actually got exactly that: Room 905 on the 9-th floor facing the 76th Street. That was the first pleasant surprise of many to come: The room was... more
Management response from Swadama

Dear K1000B, Thank you for choosing to stay at the Surrey and thank you for taking the time to submit a review. My name is Spencer Wadama, General Manager. I am very pleased to see that you had an enjoyable experience. I am also pleased that my staff could create a memorable experience for you. I do understand that the TV Controls and Ipod dock can be confusing and for that reason we have created a guide to hopefully ease the use. Thank you for bringing to my attention We look forward to welcoming you back in the near future.

The best bed ever :) from zulu12
Super comfy hotel. Rooms are clean, washroom was great, but no tub. The room size was pretty good, especially for new york. Concierge was very helpful, and worked hard at getting us last min reservations. Everyone always new my name from the time we first entered the hotel. My flight was delayed at the airport and the surrey organized my transport and it was all on the ball.
Management response from Swadama

Dear zulu12, Thank you for taking the time to write a review on your experience at the Surrey. I am Spencer Wadama, General Manager. I am delighted you enjoyed your stay and the Duxiana bed. i am of couse happy to know that my Concierge took great care of you. I look forward to welcoming you back to the Surrey and am happy to be of service to you if the need should arise. All the best

Best staff, wonderful location, very nice hotel from david_k001
I haven't traveled an exorbitant amount, but from the experience that I do have, I can confidently say that the staff that I encountered at The Surrey is the best out of any hotel that I've visited throughout the world. They are a friendly, helpful and warm group of people. I've really never encountered anything like this before. The recently renovated hotel blends traditional and contemporary design styles into a comfortable atmosphere the moment you step inside the building. Take a look at the mosaic tile in the lobby and the... more
Management response from Swadama

Dear Karl_H11, Thank you very much for your wonderful review of The Surrey. My name is Spencer Wadama, General Manager. I am delighted that you enjoyed your experience and find the hotel and location to your liking. We look forward to welcoming you back to the Surrey and NYC. I will be happy to share your comments with my staff. I hope your next visit will deem us a 5 rating. All the best to you.

Great Choice from TamaraK
For reference, we come to NYC 3 times a year, and have never stayed in the same hotel twice. Sometimes because we don't care for them, but mostly because they are not good enough to make us come back, since we like to experience different neighborhoods. The Surrey may be the best in its price range, and one of the few to which I will return. The staff is exceptionally friendly. And for NYC, amazingly friendly. Some are planned. Saturday night and you are waiting for the doorman to get you a cab? The desk staff hands you a glass of... more
Management response from Swadama

Dear Tamarak, Thank you for your recent review of your experience at the Surrey. I appreciate you feedback and am very happy to know that overall, you had a great experience and great interaction with our staff. I do hear your comments regarding storage and closet space, but I am happy to know that our team reacted well and favorably for you. I look forward to welcoming you back to the Surrey and until then, wish you all the best. Spencer H. Wadama General Manager

My absolute home away from home - incredible experience! from BarnabyHope
I had the amazing pleasure of staying at The Surrey hotel in NYC and what completely blown away by it. From my late night arrival, the staff was incredibly warm and welcoming, my accommodations were so comfortable that I never wanted to leave, the food and service in the bar - I am at a loss for words. This property is a gem - a hidden secret that won't be secret for long. Definitely go and experience this hotel - you will never want to stay anywhere else. You can tell that service is important to the staff here and it comes from the top... more
Management response from Swadama

Dear BarnabyHope, Thank you for taking a moment to post a review of your Surrey experience. I am very happy to know that we created a positive and memorable experience for you during your visit to NYC and look forward to welcoming you back again in the near future. I will gladly share your comments to my team. Kind Regards, Spencer H Wadama General Manager

Best in New York CIty from msinel
My husband and I spent a night here with our children (ages 5 and 7) for a weekend getaway and were blown away by this hotel. We have stayed at many 5 star hotels in New York City (Four Seasons, The Penninsula, The Lowell, Carlyle) and are very very picky travelers who ask a lot of our hotel! From the moment you walk through the lobby, the service is there to meet you and the service continued to meet our needs at every turn and surprised us even - we called down to the lobby to see if the hotel had sleds for our kids to use in the snowy... more
Nothing works, Save your Money from LondonMisti-fied
I stayed at Surrey Hotel a couple of weeks ago and couldn't believe I had only heard great reviews. Sure the hotel looks nice, from the outside, but once you get there you start to see all the little problems. A couple of the people were really friendly, but when you stay somewhere where the air conditioning is not "conditioning," and your TV doesn't work, and your hot water doesn't work, it's like... "hmmm... am I on candid camera?" The black screen on my television was very annoying, and apparently at a certain time they have no one... more
Management response from Swadama

Dear LondonMisti-fied, Thank you for taking the time to share your experience with us during your visit to the Surrey. My name is Spencer Wadama, General Manager. Please accept my sincere apology for the negative experience you encountered. i am extremely disappointed that we missed on your most basic expectations and have now left you with a poor impression of our hotel. Please rest assured that we are reviewing your concerns to ensure that no one else has this experience. I will contact you directly and in time will hope that I can re-gain your trust and confidence in our hotel. Thank you again

Best Hotel ExperIence EVER!!! from amyr206
I spend at least 15 out of every 30 days traveling for either business or pleasure. I always stay at top hotels and am extremely particular. After checking into and immediately out of The W on Lexington because I didnt like the room I checked Tripadvisor for top rated hotels in the 300-500 per night price range. i saw that the Surrey was rated #1 and fit into that criteria. Upon checking in the staff was like a breath of fresh air and the hotel lobby was immaculate and inviting. I was blown away with the decor and comfort of the room and... more
Management response from Swadama

Dear Amyr206, Thank you for your wonderful review of the Surrey Hotel. My name is Spencer Wadama, general manager. Your feedback is much appreciated and will be shared with my team. We work had to ensure that ALL our guests leave with a very positive experience and I an happy to know we have succeeded with yours. I look forward to welcoming you back in the near future. Thank you again.

The attention to detail was outstanding from StewEngland
Arrived at hotel to a warm welcome. Got to room, where a call from reception, to make sure we were happy, soon followed. Luxurious room with the best bed and bedding possible. Really can't fault the hotel or service. We would return.
Management response from Swadama

Dear StewEngland, Thank you for choosing to stay at the Surrey and Thank you for taking the time to share your experience. My name is Spencer Wadama, General Manager. I am please you enjoyed your experience, but being a competitive person, a bit disappointed we were not a 5 in your view. I would love to get a better understanding of what we could do to improve on your experience and the experience for our guests. I am very aware that our guests expectations are quite dynamic, so Iam always open and very willing to hear how we can keep with our guests needs. I can be reached by phone at 646-358-3605 or by e-mail at spencer.wadama@thesurrey.com. Thank you again and I hope to welcome you back to the Surrey soon.

The Surrey is a wonderful hotel with resourceful, refined staff from CPBToronto
Spencer runs a tight ship and Michael the concierge is efficient and accommodating without being oversolicitous. We look forward to a great many more stays at the Surrey. P.S. Our only 'complaint' was that the hotel charged for wireless service - we found this a bit tacky for a hotel of this caliber. Perhaps something they could consider changing or building into the rates.
Management response from Swadama

Dear CBPToronto, Thank you for your comments and your recent stay at the Surrey. We are happy that you had a great experience and glad that we made a positive impression for you on your holiday weekend. Our team strive to provide the best of service, so i am glad to read that we succeeded with yoru experience. We look forward to welcoming you back again in the near future. All the best

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Surrey Hotel also called

  • surrey hotel new york
  • surrey hotel new york city
  • surrey suite hotel
  • Address: 20 E. 76th Street 10021, New York City, New York

Traveller Ratings

Write a review
Overall
9 / 10
402 reviews
Brilliant
300
Good
66
Average
22
Poor
12
Awful
2
Room
9.5/10
Service
9/10
Value
8.5/10
Cleanliness
10/10
Location
9.5/10
Hotel AmenitiesHotel Description
  • Restaurant
  • Room Service
  • Suites
  • Wheelchair Access
Rooms: 190 — More Amenities
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