Reviews of Pennsylvania Hotel, New York City, New York

Before you book into this hotel...

Overall Rating:

5/10

Board Basis:

Room Only

Date of Holiday:

Apr 2008

Tour Operator:

Lastminute

Submitted By:

Mr M Major

Comments:

Before you book into this hotel you have to ask yourself this. If you like luxury, great service and a clean floor than this is not the place for you!

If like us you wanted a bed for the night and somewhere to store all the tat you end up buying then take at look at this hotel.

Yeah its not the most modern, its not that clean but come on when you visit New York you don’t spend all your time in the hotel!

The location of this hotel cant be beat for the price you pay. Everything is close, the Empire state is 5 mins, Times Square 5mins, Central Park is 20-30 walk but that’s just because there is so much to see on the way up there.



New York on a budget? Then book in here

We stayed at this hotel for five...

Overall Rating:

2/10

Board Basis:

Room Only

Date of Holiday:

Nov 2007

Tour Operator:

Ebookers

Submitted By:

Mr B C Joel

Comments:

We stayed at this hotel for five nights in November 2007. It was very disappointing, having awaited our holiday for eight months to travel to the States and see New York.



On arriving at the hotel, we were impressed by the grandeur of the lobby and the general atmosphere. However, this was soon to change.



The first room we were booked into was basically a dive. There was no light in the main part of the room, mould was growing on one of the ceiling tiles, and the room was generally filthy.



We were shown two other rooms of the same standard, which failed to meet our approval.



Finally, the fourth room we were shown was of a decent standard, but was still not brilliant.



This, however, was after we had paid an upgrade fee of £200. The bathroom has been recently renovated, and so was of a good standard. However, the room was still poorly maintained, outdated, and the bed was not big enough for two people.



This hotel was recommended to us by our travel agent, and he told us that it had been recently refurbished throughout the upper levels. After staying at the hotel, we strongly disagree with this statement, and would not recommend it as a place to stay.

My boyfriend and I booked five...

Overall Rating:

1/10

Board Basis:

Room Only

Date of Holiday:

Nov 2007

Tour Operator:

Travelbag

Submitted By:

Miss S J De Wet

Comments:

My boyfriend and I booked five nights at the above hotel, and were expecting a decent level of accommodation. However, the room we checked in to was absolutely filthy and had mould on one of the ceiling tiles. We requested another room, which was slightly better, but still dark, small and tired.



After this room did not meet our expectations, we asked to speak to the hotel manager to express our disappointment. The manager offered us what she described as a superior room, which we then looked at. However, this was still not up to standard and we again expressed our dissatisfaction.



It was at this point that we were offered a newly refurbished room, but we would have to pay an additional $50 per night for it. This was by far the best room we had seen, and we reluctantly paid the extra money for it as the location of the hotel was so good, however we really did not want to continue our stay there.



I would not recommend that anyone stays at this hotel as the staff are rude, impolite and have little time for their customers. Even by booking a superior room, you are not guaranteed decent accommodation, and it is for this reason it is not advisable to stay there.

Was busy all the time, as New...

Overall Rating:

5/10

Board Basis:

Room Only

Date of Holiday:

Nov 2006

Tour Operator:

Hotel Club

Submitted By:

Mr CA Willis

Comments:

Was busy all the time, as New York is meant to be! Hotel was basic and fine and was in the heart of Manhattan.



Penn Station only 5 mins away to see the rest of New York.



Great hotel if you are only going to sleep in it and sight see. Definitely a budget hotel and is good value.



Food is easy to find and is on every corner. Worth a visit if your planning to be sightseeing.

I have given this hotel 3 out of...

Overall Rating:

3/10

Board Basis:

Room Only

Date of Holiday:

Jun 2005

Tour Operator:

Booked Independently

Submitted By:

Miss L  Ash

Comments:

I have given this hotel 3 out of ten. It is situated in a fantastic location and is very cheap, however the standards inside reflect this.



On arrival the computer systems had gone down so we had to queue for 2 hours in reception before being able to check in.



They did provide water for us, although this didn’t seem much compensation for delaying our visit as we were only there for 3 days.



The room was very basic and didn’t even have a ceiling light, just a lamp which didn’t look very safe at all.



The bathroom wasn’t very clean and was very dated. I wouldn’t even dare use the bath it was that stained. The shower over the bath is fixed also and is very low down.



Although I could fit under it just, my husband stood no chance.



There are a couple of restaurants off from the main foyer however these are highly priced and I would recommend visiting the Irish bar across the way, they offer fantastic portions at low prices.



One thing I would say to watch out for is that dogs are allowed in this hotel, as we realised when we left our room on the second morning to find dog foul outside.



The key to the room also stopped working every now and again so we had to keep calling reception to get someone to let us in.



Overall if you are only using this place as somewhere to sleep at a low price then is ideal, however if you are wanting luxury and comfort and good service then stay away!!

We booked this hotel as we...

Overall Rating:

6/10

Board Basis:

Room Only

Date of Holiday:

Sep 2005

Tour Operator:

Expedia

Submitted By:

Miss G Cotterell

Comments:

We booked this hotel as we wanted a reasonably priced decent hotel in New York. We booked it through Expedia and managed to get some decent room rates.



Upon arrival at the hotel we walked into a bustling lobby, was my typical idea of a New York Hotel-was greeted by a friendly lady on reception and gave us our keys.



The room itself wasn’t anything special, it was clean however was a very well worn room in need of modernisation, however was fine for the base we needed.



There was a very good sightseeing and tours desk in reception and the staff were very pleasant and helpful in assisting with any advice needed. Hotel also has a good bar/restaurant and the prices were as expected.



The hotel is very central and only a 10 minute walk from the hustle and bustle of Times Square. Bus stops are situated outside and taxis are always passing the hotel and these were fairly easy to hail.



Overall I would stay the hotel is an ideal base for a New York stay, I’d rate it just above average, bit disappointed with the actual rooms as they are desperately in need of updating but didn’t really have the right to complain when the rates we paid were so good.

Arrived very tired after delayed...

Overall Rating:

2/10

Board Basis:

Room Only

Date of Holiday:

Jul 2006

Tour Operator:

Expedia

Submitted By:

Mr S I Drew

Comments:

Arrived very tired after delayed flight and was given 14th floor room. Room was tiny, filthy and smelled strongly of damp with paper peeling from walls.



Reception explained that was the general standard but when I complained further I was given a room on the 6th floor which was larger, cleaner and did not smell. It was basic but acceptable. I was told this room would cost me more money but I did not ever contemplate paying anymore and did not! Restaurants Joe O's and Lindy's were very good and the hotel is ideally situated.



However, when guide books say the hotel is fine it proves what an excellent idea this website is. I wish I had known about it before I booked.

The hotel Pennsylvania although...

Overall Rating:

10/10

Board Basis:

Room Only

Date of Holiday:

Jan 2006

Tour Operator:

Lastminute

Submitted By:

Miss L Bell

Comments:

The hotel Pennsylvania although very basic & not many rooms with decent views.



The location of the hotel is magnificent opposite Madison Square Gardens and the Empire State Building directly behind, Times Square a five minute walk away.



If you have never been to New York Before it is an ideal base for finding your way around the city & the hotel can arrange excursions. New York is a truly amazing city for the sights and Shopping well worth a visit.

My daughter and I went to New...

Overall Rating:

7/10

Board Basis:

Room Only

Date of Holiday:

Apr 2005

Tour Operator:

Booked Independently

Submitted By:

Linda McGeever

Comments:

My daughter and I went to New York for a shopping trip for 5 days. We had read dreadful reviews about this hotel after we had booked it! However, we were pleasantly surprised. It's position was wonderful very near one of the best shopping areas. We could walk to Times Square and 5th Avenue in fact we walked all over New York rather than go on the subway.



Our room was on the 14th floor, it was clean although not large. The reception area was so busy morning and night. We had no complaints whatsoever, perfectly adequate to sleep in and comfortable.



We even met people who had stayed there again and again. Ideal location with plenty of restaurants and it felt safe.

The hotel was always busy,...

Overall Rating:

2/10

Board Basis:

Select

Date of Holiday:

Feb 2006

Tour Operator:

Octopus Travel

Submitted By:

pattiluce

Comments:

The hotel was always busy, always people coming and going. Its a case of faded splendour.



We were given a room, so tiny and scruffy that we had to ask for an upgrade, however there were none available and one of the lovely reception ladies...Sheila, told us that we would be wasting our money. She was lovely and gave us about 4 rooms to look at. We chose the best one, but by this time we were so tired we didn’t really care. The bed sheets were changed every day and clean towels also.



No tea/coffee making facilities though, as were advertised and the free breakfast never materialized. This hotel is very close to Maceys, and is also ideal for grabbing a quick bite to eat, you don’t have to walk far. The two restaurants adjoining the hotel are very nice.



All in all if you don’t spend much time in your room, this hotel is ideal, scruffy, but lashings of hot water and like I said clean towels and sheets every day.



Not at all as their website depicts it. False advertising.

This hotel should be condemned!!...

Overall Rating:

1/10

Board Basis:

Room Only

Date of Holiday:

Dec 2005

Tour Operator:

Lastminute

Submitted By:

Mrs J Poll

Comments:

This hotel should be condemned!! We checked in at 9 p.m. and got to our room where we found a cracked shower, dirty bathroom, filthy room, and paint peeling off the walls. We complained and were told that you couldn't expect more! They gave us a key to another room and it was worse!! Don't stay there!!



We ended up walking the streets to look for another hotel which thankfully we found and moved there at midnight!! That hotel was called the Affinia which was just about one block away and was ten times better for not much more money at all.

On arrival we was allocated room...

Overall Rating:

1/10

Board Basis:

Room Only

Date of Holiday:

Oct 2005

Tour Operator:

Click4hotel

Submitted By:

Ms Y Walton

Comments:

On arrival we was allocated room 1512 on 15th floor, we exited the lift to a disgusting stale smell, walking down corridor every door was damaged and stained, we feared the worst for the condition of the room, but nothing could have prepared us for the state of it, we went straight back down to reception where we was reallocated to room 218 on the 2nd floor, yet again on our exit from the lift there was still this awful smell and all the doors was damaged as on the 15th floor. On entering our second allocated room we soon realized that although this was slightly better than the first but as you will see from our photographs did certainly not match the description as described on your website! Torn bed sheets stained walls and disgusting chair not too mention no hairdryer or clock radio as described. we went back to reception, again I expressed my feeling in the condition of the second room but they had no other rooms available and was told that we would be moved the next day, I rang reception the next morning, whilst on hold I listened to a recorded message adverting the hotel as RECENTLY REFURBISHED, I was told we would be reallocated a third room at 4pm.



We was allocated a third room 512a on 5th floor, by this time we still hadn’t unpacked our bags, on exiting the lift on this occasion we did notice that the smell wasn’t half as bad and that doors in corridor looked slightly better, the room was 100% better than the first room and 80% better than the second room, but with the telephone had been ripped out of the wall, bath was a disgrace and wardrobe doors hanging off.... I have photographs to prove it, yet Click4hotel dismissed my complaint as in their terms and conditions it states that some of the rooms are tired in my opinion they were more comatose!! please take my advise Think twice about booking this hotel or using Click4hotel.