Pennsylvania Hotel

On arrival we was allocated room 1512 on 15th floor, we exited the lift to a disgusting stale smell, walking down corridor every door was damaged and stained, we feared the worst for the condition of the room, but nothing could have prepared us for the state of it, we went straight back down to reception where we was reallocated to room 218 on the 2nd floor, yet again on our exit from the lift there was still this awful smell and all the doors was damaged as on the 15th floor. On entering our second allocated room we soon realized that although this was slightly better than the first but as you will see from our photographs did certainly not match the description as described on your website! Torn bed sheets stained walls and disgusting chair not too mention no hairdryer or clock radio as described. we went back to reception, again I expressed my feeling in the condition of the second room but they had no other rooms available and was told that we would be moved the next day, I rang reception the next morning, whilst on hold I listened to a recorded message adverting the hotel as RECENTLY REFURBISHED, I was told we would be reallocated a third room at 4pm.
We was allocated a third room 512a on 5th floor, by this time we still hadn’t unpacked our bags, on exiting the lift on this occasion we did notice that the smell wasn’t half as bad and that doors in corridor looked slightly better, the room was 100% better than the first room and 80% better than the second room, but with the telephone had been ripped out of the wall, bath was a disgrace and wardrobe doors hanging off.... I have photographs to prove it, yet Click4hotel dismissed my complaint as in their terms and conditions it states that some of the rooms are tired in my opinion they were more comatose!! please take my advise Think twice about booking this hotel or using Click4hotel.