Reviews of Novotel Hotel, New York City, New York

The staff were very pleasant and...

Overall Rating:

9/10

Board Basis:

Room Only

Date of Holiday:

Oct 2007

Tour Operator:

Expedia

Submitted By:

Miss C Smith

Comments:

The staff were very pleasant and welcoming. The room was very clean couldn’t fault anything.



Plenty of restaurants etc. at very reasonable prices within the vicinity.



The rooms are very spacious.



We liked this Hotel alot would definitely consider going back.



Good place to stay, but if you’re looking for a swimming pool there isn’t one.



The underground system is very cheap approx £1.00 per journey, regardless of the distance travelled.



If you want to go and see the Statue of Liberty, then make sure you book your tickets over the internet first otherwise you will be disappointed. Allow at least 2 hours for the security checks to board the ferries.

We stayed at the Novotel for a...

Overall Rating:

10/10

Board Basis:

Room Only

Date of Holiday:

Dec 2007

Tour Operator:

Gold Medal

Submitted By:

Mr I Sommerville

Comments:

We stayed at the Novotel for a week over Christmas, and could not fault it at all. It is an excellent location, as everything is literally on your doorstep!



The rooms are a really good size & spotlessly clean. We had a king size bed (with linen changed daily) and a "lounge" area at the window - which had an amazing view & overlooked Times Square - but thank goodness for sound-proofed glazing & black-out curtains as the saying is true - New York IS the city that NEVER sleeps!



The entire hotel is spotlessly clean & the staff are very efficient & helpful. The service at the bar isn't the greatest; but the room service is very good; both plentiful & efficient. The only negative thing I could say (and it’s a minor detail) is that there are no tea/coffee making facilities in the rooms, and ordering it from room service all the time can get expensive as tax, service charge and delivery charge are all added to your order, so a pot of coffee is costing approx $10 before tip; but you're on holiday.



We only ate breakfast in the hotel restaurant, which was basic for $19.95 but nice all the same. We didn’t eat in the restaurant at night but did order food from room service a couple of times and it was very nice. There are plenty of great places to eat/drink within easy walking distance of the hotel.



The food & staff at the Hard Rock Cafe are recommended, although beware of Planet Hollywood (nothing wrong with the food or bar staff) but we went in for a drink & a snack on the way back one afternoon, and left a 15% tip for our food & the waitress came back to our table as we were leaving and asked what was wrong with her service, as it was "customary" to leave AT LEAST 18-20% tip for waiting staff in the U.S which we thought was very rude. Although it was an isolated incident, so please don't let it put you off trying the place for yourselves - just beware!

Located on West 52nd and...

Overall Rating:

9/10

Board Basis:

Room Only

Date of Holiday:

Mar 2007

Tour Operator:

Booked Independently

Submitted By:

kerri1888

Comments:

Located on West 52nd and Broadway, there is no where in New York much more central than the Novotel. Our room had a Queen sized bed and was well sized for any city centre hotel, especially in NY, so lots of room for all that shopping! The room was clean and a definite plus was the soundproofed windows - in NY the city that never sleeps, even a few hours sleep are needed to recharge and keeping out all the honking horns of the famous yellow cabs is a must.



Our room had a view of the neon lights of Times Square and the restaurant has an al-fresco balcony with simply electric views - unfortunately it was too cold to sit out but you won't find many better photo opportunities than from the balcony (or Sky Terrace as the Novotel call it).



All staff were extremely polite and happy to answer any questions. After midnight entrance to the hotel (which is via the street and up a lift to the lobby) was only granted on the validation of your room key and should you have a late flight, bags and cases can be left in a porters room for $1 a bag - each bag is tagged and don't even think of picking up a case without showing the corresponding receipt half of the tag! :-)



Location wise you couldn't get more central in Manhattan, the subway (easiest and quickest way to get around NY) is only 2 blocks down and all the main Broadway shows are no more than a stones throw away (our room had a great view of Mamma Mia). We only had to walk 4 blocks (about 2-3 mins) to see Chicago.



There are more Delis (and the now obligatory Starbucks) than bagel fillings around the hotel and a good choice of all-American Diners and a variety of restaurants from Irish to Steak houses to Italian catering for all tastes and budgets. There is also a good few bars around the hotel, though we did notice every bar seemed to be 'Irish' - though we were there over St Patrick's weekend :-) Be prepared to pay city centre prices in bars, most places charging $6 - $8 (£3 - £4) per drink, plus the $1 per drink tip system (though we did note that many of the resident New Yorkers don't tip for every drink any longer).



If you decide to have a drink or snack/meal in the hotel, you will be charged hotel prices - we preferred the little Deli across the road which sold bagels for $1. Bar service could sometimes be a little slow and the bar closes at 12am sharp which was the only thing we could fault with the hotel (most NY bars close at 4am - 4.30am)



Overall we could not fault the Novotel on anything over our stay, don't expect frills and freebies but our room was clean, comfortable and decent sized with everything needed as a base for a city centre holiday - and at the end of the day, just how much time do you really want to spend in your room when there is a whole city to explore? :-)

We arrived at the hotel to be...

Overall Rating:

10/10

Board Basis:

Room Only

Date of Holiday:

Sep 2005

Tour Operator:

Booked Independently

Submitted By:

Mrs SJ Johnson

Comments:

We arrived at the hotel to be greeted by very friendly bellboys. On arrival at a very clean and air conditioned reception we checked in and the receptionist gave us a room upgrade free of charge. He said it was a nice room with a good view. I have heard that before.... but on going into the room and opening the curtains I could not believe it. We were on the 23rd floor and the view was looking straight down Times Square. It was amazing especially at night. This was my 4th visit to New York and I wish I had discovered this hotel on my 1st visit as I would have come back again and again. The staff could not do enough for you and the restaurant and bar prices were very very reasonable considering we were right on Times Square. I am sure that I will be returning to New York and when I do I will definitely be staying at the Novotel again.

Good hotel in a good location,...

Overall Rating:

8/10

Board Basis:

Bed & Breakfast

Date of Holiday:

Nov 2003

Tour Operator:

Cosmos

Submitted By:

Mrs R Murphy

Comments:

Good hotel in a good location, good clean & large room with a very good view over the bright lights of time square, nice bar area & helpful staff, able to walk to allot of places from the hotel e.g. Time sq, central park, 5th avenue, grand central station well worth a look, as well as trump tower- eighties throw back! Empire state was wonderful at night, with a great view all over the city, Bloomingdale’s was my fav shop, Macys seemed a mess, china town was also good for a walk around & a good meal, we did not like little Italy, food was poor ,& rubbish everywhere, there is loads to see & do in new York but take a lot of cash !