Martinique Hotel Broadway

My husband and I stayed here in May of 04, we got a pretty good deal on the hotel. The rooms are very small, but clean. Although some of the staff wasn't friendly, some were very helpful calling cabs for us and helping us with directions. The location is good. Just a short walk down to times square. If you are on a budget this hotel works well. If you are looking for an upscale hotel I don't recommed that you stay here.

We stayed at the Holiday Inn last month for 4 nights. The best thing about it was the location, right in the centre of things. Everything else about the hotel was a shambles. I am still trying to sort out problems with my credit card where I have been billed for someone elses stay. We came back after a day out to find that our room hadn't been cleaned. We were in a smoking room despite requesting a non smoking room and the whole floor stunk. The bar was expensive and a lot of the staff were very abrupt. I would not go back to this hotel.

Smokers alley as we called it, the smoking 8th floor which is where we got put, (even after me emailing them to advise I was pregnant and would be arriving late so could they take this into consideration when allocating rooms) As you came out of the lift, the smell of smoke was terrible. The room itself was fine, clean (Bed clothes did smell of smoke but they changed them at our request on day 2 of our trip) the beds were comfortable and the bathroom had everything you needed and it worked. The customer service was a little hit and miss on the front desk and as they are the 1st representation for the hotel, this really should be 1st class. The duty manager did let us keep our room on check out day for another 5hours at no extra cost though. The Breakfast buffet was excellent value and the restruarant staff very attentitive to your needs. The hotel is well situated and I would recommend it as long as you ask for a non smoking room when making your booking. We visited 11/11/04-14/11/04.

An excellent location for exploring this part of Manhattan. Service was excellent - especially when we arrived and there was no record of our booking, they rang Expedia right away and sorted it all out without a fuss. The restaurant - especially the buffet breakfast - was great, and very reasonably priced.

I recently had the "pleasure" of arranging a business meeting and hotel rooms for 8 guests at the Holiday Inn 'Martinique'. I have never had a worse experience in my career. AVOID THIS HOTEL. It all started from the minute I called their reservation office. The person could hardly speak English and messed up every single one of the 8 reservations I made (each a single, non-smoking room) pretty straightforward or so I thought. She even listed multiple names on each reservation for added confusion. The "sales" department was not much better. It took them 3 days to respond to my request to book a conference room and send pricing. It also took 4 reviews of everyone's reservation to ensure they were correct, but when we arrived at the hotel they were all messed up again. My boss had to wait 45 minutes for a room. Not a good thing. For a hotel that has "conference center" in their title, they surely don't have any staff experienced in running a business much less a hotel. Really unbelievable, every step was painful made worse by the service, rudeness, and general uncaring attitude to "make things right". Heck, I never even got a thank you or a receipt when I asked for one!

One would think that when staying at a Holiday Inn, no matter where it was located, there is a certain amount of quality but we didn't find that at this NYC hotel. Upon check in, we realized that the key to our room didn't work. And although this was immediately reported to the front desk, during the 3 days that we spent at the Martinique every time we left the room and returned, we had to wait for security to come let us into our room. This sometimes took up to 20 minutes!!! (I do have to give kudos to John in security -- he was a very nice friendly guy who seemed dumbfounded by the fact that our key continually refused to work -- may have had something to do with the battery in the lock losing power, at least that's the explanation everyone used to explain the problem but nobody ever bothered to recharge the battery). Then there was the fact that we were put in a smoking room when we specifically requested a non-smoking room. My inquiry into being moved to a non-smoking room seems to have been overlooked. And while the room was clean, it was somewhat shabby. However, the one thing the Martinique had going for it was location!! Perfect for tourists on a budget who wanted to stay somewhere central. Just don't expect the bare minimums of a 3 star hotel . . . this one is probably on the lower tier of 2 stars!!

We stayed from Sept 8th to Sept 11th 2004. We had been in New York for a few days earlier before having a weeks break in Lake George. The Skyline Hotel cost us more and we were pleased that the Hotel Martinique was better quality for less money. We couldn't fault the hotel apart from little things like providing a fridge and safe in the room and expecting you to pay extra to use them. The room was well appointed and the bathroom was of a high standard. The hotel is well situated and the staff were all very helpful and appreciative of a few dollars tip. I would have no qualms whatsoever about recommending the hotel to friends and stopping there if ever I back in NY. If you are visiting NY for a holiday I would recommend getting one of those tickets that allow you to see all the attractions for a reduced price, e.g the Empire State Building, SS Intrepid and the Manhatten Cruise.

We wanted to stay somewhere midtown, so we thought that the Holiday Inn would be an inexpensive, but decent choice. As it turned out, the room itself met just the minimum qualifications for a 3-star hotel. There wasn't anything terribly wrong - it was just very run down. With taxes, the room cost around $150/night - not a great deal...

I travel to NY on business frequently and thought I'd try another Holiday Inn property closer to where I needed to go. Big mistake. First of all, this property is privately owned and not part of the Intercontinental properties. It shows. At check in (2am, after delayed flight!), I proceeded to the designated Priority Club check in. As I stood there waiting for one of the two employees to wait on me, another family came to the desk in the regular line and were taken care of first. I was given a smoking room (non-smoking was reserved), the room though large for NY city standards was extremely dated, bathroom floor dirty and beds were very sagged. I awoke the next morning to banging and pounding and found two rooms next to mine were being completely remodeled! All the furniture was moved to the corridor and someone was installing carpet. This was at 7:30am! That night upon returning to the hotel, I asked to change rooms. After returning to my room to gather my belongings, I found that my magazines left on the night table were gone. After reporting this to the front desk manager, he did little but say he'd have to call security and housekeeping. Upon checking out, no one knew the whereabouts of my magazines. Surprisingly after insisting I be reimbursed, they credited my bill for the magazines. I would not recommend staying at this property. There are much better in NY. This neighborhood may be 'convenient', but it isn't worth it.

I came here in June 2003 with 3 of my girlfriends for a short shopping trip to NYC. This was one of the cheapest hotels we could find through expedia (160.00) that had room for 4 and was close to everything. The room was standard, clean, regular size. The lobby was really nice. We checked our luggage in at the front desk early in the morning and then did shopping and came back later to check in. Everythng went fine except for the check-in took FOREVER! To avoid paying for extra people we just had two people go in to check in and then one brought us out the room keys and then the other two went in (you have to show a security guard your room key before he lets you in to the elevator, which made me feel a little safer). Having never been to NY before it was a great location, there was a subway enterance right next to and across the street. You could see down the street was a less desirable area but we stayed on broadway and we were right near the empire state building, a Manhattan mall right across the street, H&M, Macy's, Madison Square Garden. Central Park, Times Square, 9/11 Memorial were all within 1-2 subway stops away so it only took 5 min to get there. My only complaint is that my friends all complained that the matresses were super uncomfortable with springs in their backs, i slept fine, i must have gotten the good side of the bed :). I would come here again if i was staying for a short time with friends, but not if i had to pay 160.00 for myself. You cant beat $40/night/person in NY!