Tropicana Resort & Casino Hotel

Where do I begin, I guess I will begin on day one. After arriving on a late night flight I ordered two glasses of wine. When asked by the bartender if we wanted to run a tab we said no and an instant attitude developed when he slammed down our debit card and walked away. We just assumed he was having a bad day.
Our room wasn’t ready when we arrived so they put us in another room for the night telling us our room would be ready by 11:00 the next morning. The next morning we called the front desk at 11:00 and we were told our room would not be ready until 12:00. We called back every hour for the next seven hours until the room was ready and the attendant on the phone copped an attitude saying we had to be out of the room NOW!
So we moved to our new room, what a dump. I would not recommend walking in your socks or bare feet because you will ruin a pair of socks or have to wash your feet before putting your shoes on. The little settee that was in the room was broke and when you tried to sit in it you would be forced to the middle being that the springs were broke. The bathroom sink would not drain and the shower had mould growing in it.
We were willing to let all this go by the wayside until we were down in the casino playing the slots and had ordered a few comp wines from a server. I do realize that they are busy but the server took ½ an hour to make it back to us. When she arrived I asked her if the drinks she had on her tray were for us and she (JC was the name we were given by her) backed up as if we were going to attack her and yelled at us saying that we needed to be playing the slots to get the drinks. This was in a crowded part of the casino. More than a dozen other players around us had come up and told us how rude this was and could not believe we were treated like that. So I guess they either threw the drinks away or gave them to someone else. This was the straw that broke the camels back.
We complained to the front desk in person by phone and in a written note to the Hotel management and no reply were given. Even after arriving home and trying to reach the management of the Tropicana to no avail. We have just chalked it up to being a bad mistake on our part and will never recommend this hotel to anyone visiting Las Vegas. I deal with a large group of people in my profession (250,000 annually) and my wife works for a major airline that flies to Vegas on a regular basis and we will be sure to spread the word about our stay.
But in all fairness the entertainment was good. They had a couple doing Karaoke by the name or Rick and Kelly who put on a great show and the house keeping staff were very professional and their pool is fantastic but over all I have to give the hotel a thumbs down.