Puerto Plata Aparthotel

when i read about the place in the booklet it sounded great
for young and lively people well youd have to be for the amount of steps to get into the place and then to your room
there were noise restriction from after twelve and the reception was as bout as helpful as half a scissors last night
we wre made leave an half an hour before are bus and stand outside we wernt given time for last minute checks
peurto rico itself was great but id recommend not staying in the peurto plata a few people i know stayed in revioli (dont know if that spelt rite) and that was a lovely hotel and much nearer to the town so you dont have to spend as much on taxis

2 readers found this review helpful

I went with my girlfriend for a week at the end of August. We got there about 2.30am and went straight to bed. The next morning we went to the pool to get 2 chairs and were told we had to start cueing about 9am when the pool opens at 9.30am to gurantee getting a chair. All receptionists had bad english and were very rude apart from one lovely man that was very helpful. Food at the poolside bar was lovely, while the bar above it was very dirty. I watched the barman/waitor making a cone for someone and sneezing on his hand while making the cone and didnt even wipe his hand

Myself and my family stayed in the Puerto Plata Aparthotel in August for two weeks 2008. We found rooms nice and poolside bar very welcoming and friendly. On our first day at the pool the security man of the pool area would not let any of the children in with arm bands or tubes also they were not allowed a ball in the pool, they were told they were not allowed to jump or dive in the pool, we thought this was a bit strange as this is what children love to do at the pool while on holidays. As our holiday went on we were told not to use an I pod at the pool or eat food. We accepted this as they said it was the rules we just carried on making the best of our holidays. Other people around the pool kept coming over to us and saying this is disgraceful as the children were doing no harm to other people. We complained to the Rep and she said she was having terrible trouble with the security at the pool and hotel. We found the security in the hotel in the evening very intimating, they would follow you along the corridor banging things on the wall. we were not allowed talk from the time we left the bar till we got to our rooms as they said they would call the police, this was very frightening for the younger children who were also intimated by the security men. These children were aged between 9 -13. We had to move hotels for the last two days as we feared for the children and the young people what the security would do to them. It cost us €600 to move hotels, we had to find own hotels as we got no help from any of the reps from the time we got there till the time we left. I would just like to let other people know who are bringing children and young people that it is not like a holiday resort but more like a concentration camp We paid the guts of €16000-00 as there was 19 of us went and we felt we were very badly treated by management and security and our Reps.

First when we arrived the receptionist gave us our cards and when we aked where the room was he just said goodbye, so we had to find our room ourselves, we walked down 8 flights of stairs hauling our luggage down with us!!! Then we eventually get to our room and find that the couch has semen stains on it and so to did the chair, as it was 6 in the morning we did not complain at that point. The minute we got up in the morning we went down to reception to complain about this matter and we were told that nothing coud be done until monday morning and that was two days away. For these 3 nights all 3 of us had to sleep in the same bed. When the couches were cleaned no one apologised to us or anything nothing was said to us. To make matters worse the couch was not a fold out bed it was just a couch so for the whole holiday we had to sleep in the same bed all 3 of us. There is no air con in the appartments and you have to pay to watch the tv, for the amount of money that we spent on this accomadation is was certainly not worth it , the appartments were very small and crampted the bathroom was tiny and the maids only come around 5 days a week which is ridculious. the only good thing about this place was the swimming pool it was clean!!! i would not recommend this place to anyone at all!!! its a complete dive and the staff are not helpful and are certainly not friendly!!! and as for our budget travel rep well he has a great life beacuse he was never ever there to talk to!!! budget travel i would never travel with them again!!!

arrived to find the apartment not cleaned properly. it took 3 days for this to be sorted which meant one of us did not have a bed. no air conditioning which makes night time unbearable as it is extremely warm. apartments are tiny and cramped. the only good thing aout this place is the swimming pool. i have been to peurto Rico 7 times and will return in the the future. however i will never stay here again!!!!!!!

4 readers found this review helpful

just been to puerto plata in january for a great break after christmas. first time staying in puerto plata although have been to puerto rico 3 times and found it to be a great place to stay. only a few minutes from the commercial centre (3 euro in taxi). cleaners came most days and were very friendly. great atmosphere around pool area and nice food at pool restaurant. happy hour every day was great. would recommend to all.

2 readers found this review helpful

Myself and my boyfriend have been going to Puerto Rico now for 5 years and have stayed in the Puerto Plata 3 times. Everytime the standards seem to get better, the staff, restaurants and overall service is always top! We love staying here and were going back again this year in March.
We have been to other apartments also but this seems to be the one which we always go back to as they are great!
Would like to thank everybody in Puerto Plata and see you in couple of months.

2 readers found this review helpful

Me and 2 friends went to Puerto Rico. It was my first time there and I thought it was brilliant - would recommend it for teenagers. It has loads of night clubs, it is also very suitable for families because my aunties brought their young children and they were always kept busy with things to do for the children. Also the beaches are lovely and have loads of boat trips - the booze cruise is some fun.
The apartments were great, just a few cockroaches.
The poolside bar was great and the staff were very friendly.
Going to head back in August, can’t wait!

2 readers found this review helpful

Well when I went to Puerto Plata with my boyfriend we had the best time ever, everyone was great and we had so much fun. We seen a few cockroaches but none was in our room. It has a lot of steps so wouldn't be a good place for disabled people. The rooms was spotless, the cleaners give us fresh towels 5 days out of seven. I would defiantly go back there in a few years and the next time would go for 2 weeks. I would like to thank everyone at Puerto Plata for giving us a lovely stay. xxx

We went to the Puerto Plata for our honeymoon and was really disappointed with what we found.
We had originally booked a different hotel in Puerto Rico but due to a kitchen fire we were moved to the Puerto Plata.
There is no lay out to these apartments whatsoever and the rooms are very old fashioned and drab. You have to use at least 2 flights of stairs and a lift just to get from our room to the pool and bar which is ridiculous.
I found it quite dirty and rowdy but because I had been to Puerto Rico before I knew that these apartments were not the standard for everywhere else on the island.
I wouldn’t go back to these apartments again.