Neptuno Hotel

My friends stayed at this hotel this october. I was just next door with other friends. We had a wheel chair and we where invited to go and join them for the day at the neptuno. But on inspection of the hotel, i could not find any accsess for a wheel chair. Staff at recption where not very freindly at all. It was one of my friends birthday, i bought a lovely cake for him , and they gave it to reception and asked if it could be brought to them at there evening meal. they agreed, but then lost the cake. This bit is quite ammusing. They then put the cake out for everyone on the all inclusive buffet for everyone. They did replace the cake but it was a completly different one that i had bought. It took three days to sort out this problem . But i was more angry that there was no facility for wheelchairs. But my freinds say the meals where lovley, and the drinks where not the cheap drinks you usually get with all inclusive, you did not wear a wrist band ,what ever you had you signed for giving your room number.

1 reader found this review helpful

My husband and I have just had a wonderful weeek at this hotel, the standard of customer care, cleaning and food was excellent. There were choices of food that would suit everybodys taste buds. The hotel was relaxing and friendly and if you wanted the hustle and bustle the Yumbo Centre was just at the back of the hotel which provide a great night life. This hotle is also centrally located. We would recommend this hotel and are hoping to go back to this hotel next February

this is a really nice hotel the rooms are very clean food was great staff are really nice helpfull and friendly (well except the breakfast waiting staff)

3 readers found this review helpful

Good location and having the locked gate at the rear of the hotel which takes you into the Yumbo was very handy. We stayed for a week in Nov 2009. The food was average, rooms were clean and the beds were comfortable. All the staff were friendly. Smoking was allowed in the bar area which you needed to pass through to get to the dining room.By the time you get to dinner you smell like an ashtray unfortunately and your eyes are stinging from the thick fog! We didn't like the position of our room which was on the ground floor facing a wall which made the room very dark. We requested a change but because the hotel was busy they couldn't change our room until 3 days later ...there was quite a list of people requesting a room change. The positive side to our room was that it was quiet and we didn't hear any noise coming from the Yumbo centre.
We only used the pool once as it was always busy so you needed to be early to get a sunbed.
We would probably use the hotel again because of the location.

5 readers found this review helpful

Perfect for a relaxing holiday. The hotel is immaculate and the staff friendly, in particular the Maitre D' (Maria Delpino) and the Barman (Juan). The food was excellent with plenty of choice both day and night and the pool is immaculately clean. Entertainment is average with the exception of one or two nights although the customers/staff at the bar made up for that. The room was nice and the beds extremely comfortable with the maid keeping it clean and tidy on a daily basis. Altogether a 1st class hotel that I would definitely recommend to anyone visiting Playa Del Ingles for the first time.

2 readers found this review helpful

Hotel stafff very nice in particular Maria Delpino (Maitre'd) and Juan (Bar) Food very good plenty of variety, Beds very comfortable. overall excellent vaule for money.
Met loads of nice people who go there year after year all Nationalities.
Would definly go back.
Only downfall Entertainment was abit dull, but you always have the Yumbo for a great night out.

3 readers found this review helpful

I have stayed at the Neptuno quite a few times and have found it a very good hotel. I went this May and the staff I still find were helpful and friendly and the food was of a good standard.
This year the hotel has spent some money on new laminate flooring and new televisions. The new flooring has spoilt the appearance of the room but at least the television was new. Being English it would be nice if there was a Sky News Channel.
Since the recent modernization I found the prices of food and drink at the Pool Bar and also in the hotel has shot up dramatically. 5 euros for a large glass of coke which is now in English money £4. I didnt use the pool bar. Even the price of beers inside the hotel had shot up a lot

2 readers found this review helpful

I stayed at this Hotel for the last 4 years and i find it a nice clean hotel. The ammeanaties are limited but it makes up with the diversaty of the guests the food is excellent and the staff very helpful i will be going back again. And the hotels location is excellent for the Yumbo centre

2 readers found this review helpful

Firstly this is not in my view a 4* hotel. The food is 3* at best actually no it's 2* food. I feel ill just thinking about it. I had the upgraded room which was fine and I was happy with this. The pool is small but ok as is the bar. It's right next to the Yumbo centre and wasn't too noisy except Friday and Saturday nights when the locals made a real racket till 6am!
The worst part for my group of 6 or 7 (and the rest of the guests 30's to 40's) was in our second week when a party of about 16 Irish Dideycoys or what ever you call them, let's say beyond travellers, turned up. To say their behaviour in and around the hotel was appalling is an understatement. And what did the management do? You got it nothing! They eventually threw 2 or 3 out for fighting late at night but the rest remained to scream, shout, drop drink and food everywhere. Numerous complaints were made by guests including people who were 5th time visitors. Nothing. Mr Manager of the Neptuno, you should be fired. Of course you are unlikely to encounter this group at the hotel but if you do or any like them, then they'll have free rein to ruin your holiday at this hotel.