Invisa Hotel Ereso

1 reader found this review helpful

Well this was out 2nd year visiting The Ereso, and its just brilliant!!! We have booked again for next August. The hotel is clean, maid service every day, food in restaurant is outstanding, plenty of choice and all frashly cooked! Entertainment is on all day with activities for both adults and children. Kevin and his staff who run the kids club and do all the entertainment are all fantastic.My kids had a great time at the mini disco and loved taking part in the games too.
The 2 swimming pools are very safe and the childrens pool is just knee depth. We always managed to get a sunbed, which was great. The beach is jusy 5 mi walk away with Cala nova beach about 10 mins away. Plents of shps, bars within walking distance. Perfect location for everything. Also just a 25 min coach journey from the airport. We cannot wait to go back!!!

Had a nice relazing break at the Ereso, third visit but did feel that the hotel was not as good as previous visits. Nice and clean, but food was only just okay, a bit repetative but usually found something we liked so cetainly did not go hungry. The entertainment team worked hard, but did not stay in the hotel much at night. The resort is small but there are a few shops and bars around. The beach is lovely and there is a nice walk along the beach and along the prominade. We had very good weather and had air conditioning in the room and it was certainly needed. We paid extra for a family room as we were three adults and there was ample space as it was a room for four people. We did not get up early to get a sunbed and always found plenty to choose from, but there were a few broken ones. All in all we had a nice time, but I don't think we will be going back, we felt we got a good deal with Thomsons at £350 for one week full board but it was definately not worth any more than that. As usual it is other people that detract from enjoying the holiday, rude pushy people with noisy rude children who can't behave and no not German or Italian but Enlgish.

1 reader found this review helpful

Just returned from a 7 night stay at the Ereso, must admit this time we were disappointed. On the 1st night our air con wasnt working, so we reported it to reception and the manager Eduardo was quite abrupt, and said that nothing could be done until the next morning at 11am. When I asked to change rooms I was told no the hotel was full, and he then put the phone down on me!!! I was very annoyed. We were unable to get any sunbeds until 5 o'clock in the afternoon so therefore we did not spend any days in the hotel, only returning in time for dinner. The hotel night entertainment was fine except we could not find a chair to sit on,had to resolve to sitting on the sunbeds, surely the hotel could have provided more plastic chairs!! and could have been better prepared. On the plus side the food was nice, the rooms were cleaned daily, but unfortunatley we won't be returning again.

After four return visits I must agree with the previous reviewers assessments about how this hotel has depreciated. Many thefts from rooms, pools closed because of people defecating in them, restaurant manager loudly abusing guests, long waits on tables and then long queues at buffet,no sunbeds available after 8.00 a.m.,crude and poor entertainment (Why ask men to undress? Why ask people to do lap-dances with strangers (this clearly caused a big argument between one couple and understandably so)? Why encourage men and women to make writhing movements against each other in front of children?)The children's'entertainers' spent their time chatting up the guests; clearly to the anger of some husbands. Their boss was constantly asking them to work! The kid's club was useless, I saw parents complaining but it was clear the supervisor couldn't care less. The playground is covered in sand doubling as cement. I don't know what they served at the bar but coke and fanta should sue! They put four ice cubes in small plastic glasses to reduce the amount of lemonade you get and charged e1.60 for the priviledge. Many of us spent the time wandering about waiting for rooms to be made ready. The police seemed to be in the hotel a lot. I saw a lady lying on the floor and was told she was hurt by the lift door closing on her. What i always liked about the hotel was the friendliness of other guests but with a few exceptions things ahd changed this year. There seems to be a push to encourage Italian guests but I did feel that they tended to be quite pushy almost to the point of being aggressive. I recommended this hotel to friends but thankfully I was able to ring around and warn them not to book this hotel in time otherwise I would have been very embarrassed. Next year this hotel goes all inclusive and it is clear they are aiming for the rough and ready clients. I certainly will not be returning to this hotel ever again!

9 readers found this review helpful

We stayed at the Ereso last year and thought it was a fantastic hotel so booked again for the same week this year but NEVER, EVER AGAIN !! I Went with my elderly parents and the day after we arrived dad discovered his wallet had been stolen from the room. All his money, c/cards & driving license gone. Luckily our passports were still in reception.
Dad went up to the room straight after breakfast and discovered the theft. He came back down to report it to reception. The manageress went back up to the room with my dad and was extremely patronising. She went clambering up the wardrobe, rummaging through his belongings telling him that he must have mislaid it and that nothing like this has ever happened before. He then came out to tell me and my mum and we all went back into reception. The manageress let him use their phone to call CPP and then literally pushed us out of the door telling us we had to go to the Civil Guardia in St. Eulalia to get a crime number. Never even bothered to ask if we had enough money to get there. Anyway, shocked and realising we had to get a crime number, we went down to the bus station and caught a bus into St. Eulalia. This was around 9.30am. After getting off the bus, I asked directions and discovered that we had to walk up a steep hill and it was quite a distance away from the bus station. My mum was struggling to keep up as she suffers with a bronchial disorder and it was a very hot day.
We eventually made it to the police station only to find that they don't speak very good English. We were put into a waiting room and asked to fill a form in. Another policeman came and fetched us into an office. The one that called us in seemed to speak no English at all but we were interviewed by one that did speak a little. He aked if there had been anymore thefts and we said no and he gave us a strange look. I would say we were in the police station well over an hour. After getting a report and crime number we made our way back to the bus station. When we arrived back at the Hotel (almost 2pm ), the manageress came running up to us and said there had been another 6 rooms that had been robbed. She also said the police were in the hotel.....This made us even more angry and upset. She refused to call the police for us, but after we had left the hotel, another lady we had become friends with, demanded the police came to the hotel after discovering her daughter and partner had also been robbed. As people were still walking past reception to go to breakfast, word spread and another 5 families came forward.
After comparing notes with other 'victims' we all came to the conclusion that it was an inside job, and that the thief had had entered the room before as we had all noticed strange things like the phone off the hook, cases had moved, clothes moved etc, although this hadn't registered at the time. We were also of the same opinion....that it was us that were being treated like criminals. Although we were all on different floors (4,5 & 6), we all had rooms at the back of the hotel past the service access which runs from top to bottom from the hotel.
After speaking to other 'victims', it seems that it wasn't just money that was taken. Jeans, mens' aftershave and also numerous games consoles. Looking back, I remember hearing a Scottish lady saying that they had lost a console and management had tried to explain it away by saying it must have been gathered up with the sheets. I would bet my life that this families room had also been entered but they left the hoel before the thefts came to light. How many other families have got home to realise things have gone missing?
We all accept these things happen, but the attitude of the management was absolutely disgusgting. They tried their best to keep the incident covered up which I find totally unacceptable.
I would like to give a shout out to Mike, the Thomson rep. He managed to secure us all a free safe (too late, I know) and spoke to all of us and took details of all the thefts and has passed them onto Thomson head office.
Last year I couldn't wait to get back to The Ereso, this year I couldn't wait to leave. Such a shame because it's a lovely hotel.
One thing I would like to add....When we were given a safe key, we discovered the safes were already locked. So how did the thief/thieves know that any of us hadn't booked a safe? Also after talking to other guests, some families told us that they had had their doors knocked only to find noone was there when they opened them. This was happening AFTER the thefts had been reported on Monday.
You have been warned.

2 readers found this review helpful

the hotel ereso is suitable for everyone; families, couples, friends young and old. I have just come back from a stay here for 10 nights with my partner. We are both 20 and it was our first holiday abroad. The staff are lovely and friendly and speak english. Rooms cleaned every day and were very pleasant. Food was AMAZING we ended up eating there every day there is so much to choose from from salads to fajitas. There are two lovely pools and you don't have to get up at the crack of dawn for a sunbed. The entertainment was outstanding, there was a show every night with a wide variety such as bird shows, karaoke and live bands. I would definitely go back tot his hotel and recommend it to all my family and friends!

2 readers found this review helpful

just back from hotel ereso es cana this was our fourth year returing we would not go anywhere else the standard is very high , food great lots of choices, hotel room immaculate cleaned every day nice fresh towels all staff through out the hotel are very friendly and helpful sorry we only stayed 1 week looking forward to going back next year. would recommend this hotel to anyone dont listen to the grumpy reviews this is a top class hotel.

5 readers found this review helpful

Just returned from a week at this hotel and wished I'd booked two!!! Really fantastic hotel, food was amazing and hotel very clean and well organised!!!! Cannot think of one bad thing to say!!! Already looking at returning in September!!!

1 reader found this review helpful

Just home from first visit to this hotel and 4th visit to Es Cana. I have to say that this is the best hotel I have used, spotless, and exellent food, comes very close to the Gold hotel quality. top entertainment, Richard Sharp, Me and Him, best local bar 200yds Popeye's.
Highly reccommended.

10 readers found this review helpful

We have just returned from this Hotel and on the second day we had all our money stolen from the room. The managers attitude was disgusting and he did not want to know when we reported it, all he said was if you have cards get more money and walked away. we wanted them to call the police but they refused so we had to get a taxi to the local police station and they were as much use as the hotel manager they just did not want to know,
the patio doors were left open nearly every day despite complaning , we could not sleep at night as the noise was horrendous, the bar staff tried to short change us on 3 seperate occasions then tried to argue about it , would I recomend this hotel no i would not we could not wait to get home.