Reviews of Valentin Puerto Azul Suite Hotel, Puerto Pollensa, Mallorca

This was our first package...

Overall Rating:

8/10

Board Basis:

Half Board

Date of Holiday:

Aug 2006

Tour Operator:

Thomson

Submitted By:

Mrs S Evison

Comments:

This was our first package holiday (7 days) so I didn't really know what to expect. I was very pleasantly surprised! The Thomson team made everything easy from being welcomed at the airport and then again at the hotel to always being available for information if required. My children are 12 and 15 so we didn't really need the entertainment but other younger children seemed very happy and the rep's (particularly Adam) worked very hard.



The hotel was very clean. We had a nice room and balcony and it was a fairly quiet area. We really enjoyed the food and I thought there was plenty of choice. The staff were extremely friendly (especially in the dining room) and always available for information and help if needed. The dining room did get busy at certain times so we tended to eat later and enjoyed eating outside in the garden area.



The swimming pool was very nice - we didn't always get a sun lounger due to the Brits 'bagging' them with their towels first thing in the morning but there were ample chairs and we enjoyed our time by the pool. The bar near the pool served snacks and we never had a problem getting a table.



I have no hesitation in recommending this hotel and would definitely return.

Had a lovely holiday with my...

Overall Rating:

9/10

Board Basis:

Half Board

Date of Holiday:

Jul 2005

Tour Operator:

Thomson

Submitted By:

Mrs J Munro

Comments:

Had a lovely holiday with my husband and two children age 7 and 5. Apartments very clean and of adequate comfort.



Good quality food although slightly repetitive after 10days. Restaurant staff extremely friendly and remembered us from previous year which made us feel very welcome. Hotel reps great laugh and very enthusiastic. Particularly enjoyed daily Whirlpool and water aerobics. Loads of company for the children.



Loved the resort and highly recommend Little Italy restaurant on the pine walk for delicious pizzas! All in all, had a first class holiday and may well revisit sometime soon.

The hotel is quite nice but the...

Overall Rating:

6/10

Board Basis:

Half Board

Date of Holiday:

May 2006

Tour Operator:

Thomson

Submitted By:

Miss D Sharp

Comments:

The hotel is quite nice but the facilities are not large enough for the amount of people staying there.



The food is very average with not much of a selection. Also meal times are a nightmare as there aren't enough tables and you don't get the same table for the duration of the holiday.



Then after dinner, when you try to sit in the 'disco' area for the children's entertainment, yet again there are no seats so you have to go elsewhere. Not very impressive. The resort is lovely but the hotel not so good.

Hotel layout is superb. The...

Overall Rating:

10/10

Board Basis:

Half Board

Date of Holiday:

Jul 2005

Tour Operator:

Portland Direct

Submitted By:

Mrs M Higgins

Comments:

Hotel layout is superb. The rooms are very spacious and the air conditioning was a real bonus.



The location of the hotel is ideal for the beach and everything else that the resort has to offer.



The entertainment staff were wonderful, giving 100% no matter what time of day and they always found the time to talk to the guests, many of them they knew by name.

The food is very nice and there was a good variety, catering for all tastes.



We have booked again for this year ( as so many guests do as we found out last year ). Fantastic for families.

Very impressive reception area....

Overall Rating:

7/10

Board Basis:

Half Board

Date of Holiday:

Aug 2005

Tour Operator:

Thomson

Submitted By:

Mrs A Hutchins

Comments:

Very impressive reception area. Were greeted by John from the super family team on arrival who was by far the most professional along with Simone.

Surprised to be taken towards a lift to go up to the top floor when the hotel actually advertises NO LIFTS.


Cleaners were everywhere all the time, I've no idea how many are employed, but you couldn’t complain about the cleanliness and friendliness of the staff, there was always someone cleaning somewhere.


The room was basic but liveable, thought that having to hire a fridge wasn’t too impressive and didn’t know why there was a cooker in the room without a single item of cutlery or utensil to cook with. Air conditioning was great though.


Dining room and eating area were great and again the friendliness and helpfulness of staff couldn’t be faulted. Food was of a high standard and something for everyone including the children’s buffet which was great for kids of all ages.


The outside cafe/bar area was good too and food was reasonably priced especially the pizzas which were good value for money. The only fault here was that the area wasn’t big enough and often people were queuing around your table ready to jump in your seat, the outside area could easily have been made bigger as there were tables and chairs already there.


The only downfall of the Hotel was the sun loungers. What a nightmare, the sun loungers remain locked up until 9.AM and people reserving their area from as early as 2am by placing towels on chairs near where they want sun beds. There are not nearly enough sun beds for the amount of people staying at the Hotel, and heaven forbid if you were to place your sun bed by someone’s chosen area! Why don’t they take up the floor above the sun bed area and relay it with something not slippery and extend that to a sun bed area. The floors are very slippery, I witnessed at least 7 people falling and 4 of them being taken off to Hospital.


The entertainment staff were good and looked as if they were enjoying themselves Nicci walked around with a big smile on her face all day and greeted everyone she must have had jaw ache by the end of the day! Ruthie Juggs made the entertainment team with constant wise cracks and good humour.


The entertainment shows where people came in from outside the hotel lacked something especially the Abba show, which was embarrassingly bad. The kids shows were good though and most kids got up to dance or tell a joke.


I would recommend the Hotel for families of younger children, there wasn’t really anything for over 12 year olds. We went for 2 weeks which was quite long enough, we were all bored by the end, location wise the Hotel is excellent and if you carry on walking along the sea front you come to a much bigger beach and lots of nice restaurants around too. The market is very close by too which is well worth a visit.


I wouldn’t go back to the Hotel again mainly because of the pool area not being big enough and would certainly consider the pool area of my next hotel before booking up. I would give the hotel 7/10.

This is my 5th visit to the...

Overall Rating:

9/10

Board Basis:

Not Specified

Date of Holiday:

Jul 2005

Tour Operator:

Thomson

Submitted By:

Miss R J Bates

Comments:

This is my 5th visit to the hotel and I found it amazing. Each year I have enjoyed the time that I have spent there great but the entertainers have never been anything special.



However this year the entertainers Amazing Adam, Princess Ryan and Ruthi Jugs were all fab! They kept all our friends and family entertained and we were sad to leave hotel staff still friendly and very helpful, will be visiting again!

Just got back from second visit...

Overall Rating:

9/10

Board Basis:

Half Board

Date of Holiday:

Jun 2005

Tour Operator:

Thomson

Submitted By:

wendyr10

Comments:

Just got back from second visit to the Azul, wasn’t disappointed.



Hotel just as good as before and staff and reps very helpful and friendly. Kids Reps need a pay rise!!!!! They work their socks off and always have a smile and time for a chat with each child or adult, Princess Ryan, Amazing Adam, Barbie Ben and Rosie Jugs you have been seen, posted and praised!



Only criticism, the food choice was a bit limited and hot food would have been more welcome than warm, other than that, they get my vote yet again & are already looking at next year. Thanks for a great holiday.

I stayed at the Puerto Azul for...

Overall Rating:

9/10

Board Basis:

Half Board

Date of Holiday:

Jun 2005

Tour Operator:

Thomson

Submitted By:

Miss E Heywood

Comments:

I stayed at the Puerto Azul for one week with my eleven year old son and nephew, friends of mine were already there with their 4 and 6 year olds.



The hotel was fantastic, all staff very friendly, very clean, food was great and there was always a good variety. The day/evening entertainment was great, especially for the children.



We had a great week of weather so the air conditioning came in handy.



I would have no hesitation in recommending this hotel to anyone with children as after all this it is quoted as a "super family" hotel.

Food not very good, and was not...

Overall Rating:

4/10

Board Basis:

Half Board

Date of Holiday:

Mar 2005

Tour Operator:

Thomson

Submitted By:

Mr R.R. Broomfield

Comments:

Food not very good, and was not kept hot. We were told that "The Spanish do not like hot food, and microwave ovens are provided so that guests can make their food really hot if they wish".



The weather was a little chilly, and the heating was inadequate.

The guest suites poorly heated. The heating switched off when you vacated the room and removed the door key card from the holder within the room.

The dining room and lounges were too cold.



Extra charge for fridge.



No television in room.