Falcon Hills

1 reader found this review helpful

We were apprehensive about what we'd booked after reading the reviews. Overall it was a mixed bag.
The room was clean but basic, our shower never ran hotter than the pool water whilst next door where my 3 daughters stayed ran scolding hot. The cleaners were polite and more often than not we came back to our room to find towel sculptures, swans, crocodile,boat and love hearts covered in petals.
The pool was warm and clean, although it was a daily gruel to get a sunbed but no different from anywhere else I've been.
The food was beyond a joke, breakfast was either a choice of mash potato and mini sausage in a garlicky tomato sauce, a range of stale cakes, crossiants or as we did every day egg fried or omeletted. Dont eat the bread this is left out and the local birds swarm over it!! Lunch: a range of inedible concoctions or burger and chips.....everyday. If you were lucky you got more than 12 chips. Dinner was slightly better, there was normally something a little more palatable (tomato pasta) but generally it filled a hole, dont think any of us ate and said that was lovely!
The bar staff were incredibly rude!! Not nice people at all. My partner ended up complaining on a couple of occassions. All inclusive guest are treated with distain by them. They'll try the damnest to ignore you.
2 of my daughter age 21 and 17 were constantly ogled at by the staff, they over step the mark and became over familar to stage that the girls were made to feel extremely umcomfortable, again my partner had to complain to alleviate this.
On the plus side.. special mention has to go to Atia, he was approachable and sociable, he worked his butt off trying to make the guests stay more enjoyable. The reception staff were pleasant and the dive centre on site were great. We went on 2 excursions and had a great time on both. Well worth the money.
So if your tempted to book, I'd say great as a base, dont go all inclusive and dont expect much. You've been warned!

1 reader found this review helpful

My husband and i booked this holiday 8 months before we travelled it was our first holiday without the kids so we were really looking forward to it. We had read some of the reviews before we travelled and were both a little apprihensive as to what to expect .But on our arrival which was at 02.00 we were greeted at reception by a friendly memeber of staff and shown to our room by a very nice porter who was a cleaner and odd job man and everything else these guys just dont stop working.Our room was exceptionally clean and very comfortable.We went all inclusive.The food was plentiful and always a choice some nights there was a bbq and on a sunday they served roast beef.The hotel staff were very friendly and always willing to help. Even those you didnt tip !!!Special mention to Ahmed After a small tip at the begining of our holiday it was like having our own personal butler, also Mafassa the pool boy who always put our towels out for us in the morning . the pools were always clean and the hotel was imacculatly clean. we had the best holiday of our lives and have already booked for next year.We met some wonderful people and did some fantastic excursions. this hotel is a 3/4 star hotel in eygpt not a 5 star in london.This hotel is a quiet hotel ideal for couples of all ages. Even BOB !! had a great time !!!

2 readers found this review helpful

I agree with Mr Dehghan and Mrs A n other, ive no idea what hotel miss c wootton was in but it certain doesnt sound at all like the Falcon Hills Hotel.
1) Food - mostly uncooked, bread products sometimes stale, soft rolls mixed in with old hard stale ones Bread very stale first thing in the morning at breakfast time. No variety, scrag ends (the cheapest bits of scraps all thrown together ) and with different strong flavoured foods like onions, and some spices or plenty of salt to try and cover it up.
Food served all inclusive is completely different to the food you pay for on room service. I saw a burger being delivered to a lady she was paying and it looked quite decent, thick well presented, burgers they served all inclusive where generally burnt around the outside but very pink in the middle. I also ordered a sandwich off room service - the roll was soft and plain as it should have been and the tuna was great, all made fresh. brilliant room service
No variety, very little western food !!
myself and my partner, another couple we met and many other people were very ill, and had to start eating out of the hotel.
A friend almost had to be put on a drip, the resident doctor wanted £180 sterling for this. we found out later when hearing somebody else complain you could haggle the doctor down on his prices!!
A lady we met was diabetic, had a diabetic turn her husband went to get her some food to bring her back to normal, staff wouldnt give him anything even though he explained clearly why he needed food. it was only at the end of our stay that we saw the top food and bev manager that he offered this service to the lady was was due to leave 2 days later !! waste of time.
All Inclusive DRINKS !!
All alcholic drinks local brands. not nice - can choose from Vodka, Rum, Whisky, Brandy, White Wine and Red wine. Wine was like the really cheap horrible tasting stuff. Vodka was ok. But was too ill to drink, not a drinker so didnt really both me but it shouldnt have been that way
Not much choice and there wasnt any international branded alcoholic drinks that you could even buy. soft drinks were included - coke very syrupy and fanta. sprite nice. Tea awful, coffee when avaliable usually hanging around and staff arent keen on making you a fresh cup of coffee. When they say they serve orange juice at breakfast time they mean cordial - tastes like orange, lemon and pinapple cordial. No water avaliable at breakfast time unless you pay. or order extra bottles while in the all inclusive time and take back to your room and put in the fridge if yours works - ours did very well. We had quite a stash built up so had bottled water when ever we liked, and had enough to brush our teeth with as the water was like a brownish colour
Staff - very friendly can not fault them at all (except the one who joined the bar staff at the hills from the viva sharm - youseff - very rude and arrogant - soon quietened down when the F&B manager punched him after our complaint and a guests threat to knock him from the bar to the pool for his attitude. Youseff upset quite a few people that night.
yea i understand they work long hours etc etc but at the end of the day they have a job to do and a service to provide, we pay their wages if they really cant manage politeness they are in the wrong job. We had been out all evening, and most of the day so hadnt been any burden to him.
F&B manager is full of crap, not interested in what your saying or sorting the problem out, just trys to get you NOT to complain. like telling you that your are ill because of the weather etc. Certainly not the weather have been to Tunisia when it was hotter , personally like the heat, am used to to it.
Food - the Food and beverages manager admitted he has known for a couple of months that there has been a problem with the food. First choice rep also admitted to us at the site that he was aware of a problem with the food and that they are waiting for an english chef to arrive to help them with western food.
Rooms - we had a room around the back.608 1 window facing a fence which often had football kick around going on the other side late at night until about (1am) No balcony and no bathtub as advertised. We saw the room our friends had which was much smarter in a apperance room 243 had room a coffee table and chairs which our room 608 didnt have, they had a bath tub and balcony and a lovely room.
Olympic rep - SAYED laughed in our faces and did not take us at all seriously when we went to him with a problem. Instead of him going and sorting the problem out on our behalf ( as you would expect a representative to do) he simple babbled on in arabic to staff whilst sat with us, eventually he got the under manager for F&B who brought a chef, we had to explain and sort the problem out ourselves. This resulted in us being talked to infront of anybody and everybody, being singled out, made out to be the only ones complaining, we also had quite a frosty reception after this by some of the staff the next day.
Trip to ride camel and see bedouin people organised with olympic rep. we went by coach for the first part of the journey until past the check point on the road then transfered to a mini-bus when we got on the coach sat in the front seat was an armed police man partically sat on a machine gun - quite scary when you are not expecting this and have not experienced this before. Turned out it was for our protection, the older eygption people want sharm back as desert instead of a tourist resort, so they are on their guard for trouble.
Camels were in very poor condition, looked under-fed, mis treated. there was a camel who was quite thin and poor looking a small camel of the bunch the bedouin people were trying to put big people on, camel couldnt get up, 2 bedouin people started kicking camel at rear and bottom of neck area/ top of body camel tried to get up and couldnt its legs gave way and it fell back down they still continued to kick the camel, the camel had a piece of string hooked through its nose which snapped they pulled it so hard, they pulled the mouth strap so hard it looked like the camels jaw was about to come out. The guide we took with us stood and watched until he saw how distressed we were by what we had seen, we refused to ride any camels and got back on the bus , eventually all riders where on other camels and they left the poorly one alone. absolutelty disgusting !! we drove past other groups of camels and thye looked much happier much better cared for. again Sayed our olympic rep laughed in our face. !! until i said to him quite sternly that he was laughing at us and wasnt taking us seriously and that it was a waste of time speaking to him and we would do our complaining when we got home. He suddenly took the stupid smirk off his face couldnt wait to leave us saying he needed to go home or for his tea !!
No welcome drinked offered at all like stated. no fruit bowl in room. because we had an 8 hr flight delay we missed the first night of all inclusive so had to buy drinks when we got there tierd and thirty at 4am
no 24 hour coffee shop as advertised, however bar is 24 hour at a price, and you can buy coffee
TOILETS IN RECEPTION - No locks on toilet doors in ladies dispite being reported 3 times over a week. all the toilets stunk terrible !! Are dirty !! do not get attended regular.
The smell outside by the pools is apprently the grass from being watered with the hotels dirty water from the showers and top etc ( apprently not the toilets - as you would think from the smell)
Old sharm market - very dirty absolute filth, really skinny cats about, people trying to keep gettin you into their shops Certainly an experience.
Il Mercato - Fantastic !! out from the hotel, turn right top of road turn right again and follow along. can be walked to.
Namma Bay - looks plesant enough, our friends said they didnt like the constant being pulled into shops which was supposed to be really bad there worse than the old market, we didnt visit.
Reef beach - sea rough in morning calmer in afternoon great for snorkelling if you are going in the sea protect your feet, a few people got cut by the coral. food served on this beach fantastic within walking distance from hotel. out from hotel turn right then at end of road go straight over and follow to the beach. thsi beach is one you need to pay for. cheaper top pay at hotel and get ticket.
Sandy beach - calm waters. fresh to go to aswell
Ras Mohammad trip - fantastic appart from the waiting around i n the heat at the snorkle hire centre whilst waiting for all the mini-buses to arrive and everybody to get kitted out.
Cairo trip by air - becareful of price. the £155 the rep tells you it is after you have booked it you find there are alot of added extras like entrance fees to different places which werent cheap.
Haggie the man in the shop at the hotel, - make sure you barter him hes a really nice person lovely to talk to.
Newpapers off the paper boy LE 35 about (£3.50) for previous days paper. paper supplements are sold seperately. cheecky but funny, they are poor people after all.
Its a real shame this hotel let itsself down with the food. the smell outside is not just a problem to this hotel and it was bearable most of the time, the room we had was an issue because we were cheated really, but the room we had was usable and of an ok standard.

The Falcon Hills hotel deserves nothing more than 1/10 and in my opinion is no way near a 3 star hotel. the hotel is extremely bad for many reasons - all of which i will address here...
first of let me tell you that i had already booked my holiday prior to coming on this web site and was worried by what confronted me. My family an I, having little choice in the matter, dismissed those who complained as probably being over sensitive or possibly having little knowledge about food etc - after all i have been to some fantastic hotels with amazing food and heard other guests complain that the food was disgusting and that they couldn't wait to eat real food again, KFC! Upon our arrival and as time passed my dissatisfaction grew by the moment. In this review i will highlight both the few good points that Falcon Hills has to offer as well as the bad..let me start with the food...
1) FOOD
The food in the hotel was practically on the verge on inedible most nights. The meals consisted of usually a beef, chicken and fish dish all cooked with peppers, onions and tomato as the main ingredients, as well as a few other random concoctions of foods. The standard of this food was so far below what i expected that although having been on an all inclusive board i ate out most of the time. I was pleased to hear my complaints about the food standard echoed around the hotels other guests. What made matters worse was that the food was also very repetitive with the same foods being served day after day after day.
Also should you wish to perhaps take something from the restaurant to your room to eat there you would be prevented from doing so by the staff.
My entire family and I suffered with Upset Stomach's for the first week whilst we attempted to eat at the hotel, following our decision to no longer eat there i wasn't too surprised to find that our stomachs rapidly recovered.
2) ALL INCLUSIVE SERVICE
The service provided by this hotel is far from what can be described as all inclusive. Between the hours of 11pm and 11am drinks were not available, which meant that you were not even able to have a soft drink or even water with your breakfast.
When the drinks were however available it felt as though you had to beg the bar staff for a drink and they treated guests as though they were doing us a favour and providing us free drinks - the drinks had all been paid for prior to our arrival at the hotel, that is a premise behind the concept of an all inclusive holiday.
drinks were served in small glasses and limited to a maximum of two per person at a time.
3) STAFF
The Majority of the staff in the hotel were extremely rude and arrogant. I have read throughout the reviews here that staff would only be polite if tipped but i found that regardless of heavy tipping members of staff remained the same.
The staff should also be watched as it would appear that short changing is common practice at the Falcon Hills hotel, especially with the reception staff (a subject which i will address in point 4)
4) MONEY EXCHANGE
The exchange rate offered in the hotel is far below the banks average and that of the exchange places in other hotels. At the time we were there the exchange rate was 9.68 Egyptian pounds to one sterling, falcon hills was offering only 9.0.
Once we changed money at the hotel the receptionist short changed my father by one hundred Egyptian pounds. my dad counted the money and informed the receptionist that the money was incorrect and the man began to count it again - this charade lasted for a further few minutes until upon counting the money again my dad spotted the man take a hundred note from below the counter and slip it in the middle of the existing money.
This same receptionist on another occasion attempted to charge myself 55 Egyptian pounds for an Internet card worth only 45, once i brought this to his attention he apologized and acted as though he didn't know that the card was only worth that much (45 was printed on the front).
5) ENTERTAINMENT
The entertainment in the hotel was of an acceptable standard and was one of the few things that did not disappoint me during my stay at this hotel.
6) FINAL POINTS
The Hotel does not offer an all inclusive service on any of its 3 beaches and you must pay an entrance fee for two of the beaches. Only one of the beaches is suitable for snorkeling.
Before booking my holiday with first choice i was informed that all three beaches owned by the hotel offered the all inclusive service, as stated above, upon arrival i found this not to be the case.
Buses too and from the beaches are extremely infrequent and irregular.

1 reader found this review helpful

having just got back from a 2 week break i am now glad to be back home. The past 2 weeks have been the most horrific 2 weeks of the year.
Having booked what i thought to be a 3 star hotel i was shocked on arrival to find what can only be described as a hole.... On arrival there was no complimentary dring no fruit in the room as asvertised. The staff where unhelpfull and rude. Having thought that paying for all inclusive meant that my families needs would be catered for i was disapointed that my children where not provided for in the slightest. they had no ice creams no fruit juices and more importantly they had nothing to do for the duration of the holiday. I was assured by my travel agent that there was a kids club... there wasnt.
Overall the accomodation was bleak,,,, it was not kept to a decent standard and above all the smell from the sewerage system turned our stomachs on most days.
The food (if you can call it that) was very limited and undercooked. The only semi decent food available was for paying guests not all inclusive. The drinks service was the last straw having ordered a bottle of beer i was given a small glass this was after i had to wait for the paying customers to be served first. Wine came in what can be described as a thimble whereas the "paying guests" where given proper wine glasses.
The staff overall i found to be rude and only wanted to help the paying guests.

Please do not listen to the negative reports of this hotel. I read them all before my holiday and spent most of the journey worrying about the horrors that would be waiting for me when I arrived! I needn't have bothered!
From the second I set foot in the hotel the staff were friendly and welcoming. They work so hard and never expect anything in return. We gave the pool boy and one of the bar staff a small tip at the beginning of the week and we were treated like royalty all week. We had drinks brought to us by the pool without even asking and our towels were set out for us by the time we had got back from breakfast.
The food was average, what I would expect from a three star, we didnt hear of anyone getting food poisoning and in fact some of the dishes were really tasty indeed!
The hotel was very clean, the staff didn't stop from seven in the morning until midnight, they were always cleaning!! Rooms are cleaned everyday with clean towels provided and even interesting sculptures left on your bed if you are lucky!
I would definately go back to this hotel again. We had a great holiday and our tour rep Sayed was always at the hotel when he said he would be and was constantly checking that we were happy. The Olympic tours were great and priced really well compared to other tour operators.
I you are booked into this hotel you will have a great holiday, the staff make you feel like family and the karioke night is great fun as long as someone gets up and gives eveyone a bit of encouragement. We had a fab time and would definately go back again!

After reading the comments made I was rather worried about staying at this hotel, however when we arrive in the early hours of the morning staff were friendly and very helpful.
Rooms were basic but very, very clean, towels and bed linen were changed daily and cleaning staff were always on the go. Staff worked long hours and were always smiling and happy, special mentions to Mohamed at reception who would always make us laugh!
Trip to Cairo was a long day even by plane but 101% worth it to see one of the 7 wonders of the world, would not recommend going by coach as we spent 24hrs going by plane! The boat trip snorkelling was fantastic and the divers were great. Lazing aroung the pool taking in the rays was just as amazing!
Enjoyed it sooooo much that I have already booked to return next year for longer and I cant wait!
Please DO NOT listen to the bad reviews as I think some people expect to get 5 star treatment where ever they go!
This was with out a doubt the best holiday I have experienced so far, hence my rush to return!

My self and two girl friends stayed at the falcon hills hotel in july. When we arrived at the hotel some one took our stuff to our room, we had been told before that we should tip whom ever did this, How ever he was EXTREMLEY rude and un-grateful, saying if we were english he wanted english money NOW. We were very shocked as we had never experienced anything like it! That slightly put a downer on the holiday. The hotel and the room it's self was very clean and we will give Falcon hills that. We were bed and brekfast and the food was just about bare-able... very samey, We also did not know that water was not included in bed and brekfast, so ended up having to pay for water as the juice was luke warm. Although we complain about the brekfast we were so so so happy we did not go all inclusive as the food was apauling and SO many people were complaining and got really ill with tummy bugs. This hotel is o.k if u want bed&brekfast and tht is it and are prepared to go out for lunch and dinner every day, Also we found out you are NOT allowed to bring food/water into the hotel, although we saw lots of other people doing so we were the only people who got 'told off'. The staff are extremely rude it's shocking. They will stand in front of you clearly laughing at you whilst talking in Arabic. They are very patronising and make you feel bad if you ask for a bottle of water on room service. On our last night in the hotel we had a very strange man talking to us through our air vent, When we confronted the manager he didn't seem to care what so ever, made a fake promise of ringing secruity to come and have a look when no one came, And didn't even move us rooms for the night, Personally we think that is disgraceful. We are three blonde girls and felt as if they thought we were stupid. Who ever is planning to stay in falcon hills we seriously reccommend you go bed & brekfast ONLY! and make sure you have enough spending money to go out and eat. Although all this happened in two weeks we did have a lovely holiday but only because we made it lovely..going out ALL the time, relaxing by the pool & trying to ignore the rude staff and HORRIFIC entertainment!! be warned!!

WHERE SHALL WE START stayed at this hotel for 2 weeks day 1 got to the hotel with my disabled mother and put a tiny room with a double bed . complained and was told will be moved in the morning, so in the morning got up went to the reception told 12 o clock, went back told 3.30. then had to get our own cases from the old room to put in new one much better that took time out our 2nd day of hols. went for some food ended up with food poisoning and been off work for 2 weeks since returning home 14/07/08 .To call the doctor out he asked for £180.00 english before even looking at you but when your all inclusive you dont take that much money so that no option. went to chemist hotel opposite had 7 different medications and also told 27 people had all gone down ill from this hotel (NOT GOOD ) you also dehydrate so need doctor to go on a drip. Ended up in bed for 10 days of my holiday so alot cheaper for this hotel as you dont eat there, and the water only makes the food poisonong worse ,so stick to coke.STAY AWAY FROM THE CHICKEN. thats what you get the food poisoning from as not cooked properly blood coming out from it. all inclusive at this hotel does not mean all inclusive if you want a bottle of bear it is £1.00 and if you want food off the menu then it is charged so if veggie no good and when you complain they dont take any notice. THIS IS MY FIRST TIME IN EGYPT AND WILL BE MY LAST THANKS TO THIS HOTEL. The hotel staff are not very helpfull at all and can also be very rude unless you are spending money. You are not allowed to bring food in although theres is terrible and have to buy food from the restaurant and drink. CANT EXPRESS ENOUGH DO NOT STAY AT THIS HOTEL

We arrived at 8-45pm there was no welcome drink when we arrived and no platter of fruit in our room. We found out that the hotel as no private beach. You have a choice of 3 beaches 2 of which you have to pay to use. The all inclusive does not extend to the beach. We took travellers cheques and we were told the hotel does not change them, we were sent to another hotel about 10 mins walk away. Very few hotels will except them. The only place you can change them is at a bank in naama bay which is about 15mins cab ride. The courtesy bus goes to naama bay at 9-30 at night and returns at 12-30. If you want to go before the stated time or return before or after 12-30 you have to get a taxi. The food was very repetative if you like chicken your alright. Now to the plus side the hotel was spotless. They were always cleaning it. The rooms are basic but comfortable. When they make your bed they make on occasions a sculpture out of your towels. Its a nice little touch. Could not say anything bad about the cleaning staff they work really hard.