Maritim Jolie Ville Luxor Island Resort, Luxor, Egypt

Hotel Information

Recent Price: £122
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User Rating:
9 / 10
(48 User Reviews)
Hotel Class: Maritim Jolie Ville Luxor Island Resort Studios ReviewsMaritim Jolie Ville Luxor Island Resort Studios ReviewsMaritim Jolie Ville Luxor Island Resort Studios ReviewsMaritim Jolie Ville Luxor Island Resort Studios Reviews

Hotel Description:

Located on its own lush, green island the Maritim Jolie Ville Luxor Island Resort is set in beautiful, subtropical gardens and boasts views of some of the best sunsets on the Nile. This hotel has recently undergone a complete refurbishment of the public areas and offers high standards, excellent cuisine and a relaxing location in Luxor.
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Maritim Jolie Ville Luxor Island Resort Reviews

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" Nightmare Holiday - Theft from room "

“It's not that disaster happens...it’s how we deal with it that defines us”
This was my fourth visit to Luxor, and the previous times have always been positive experiences. I had previously visited the Jolie Ville and was looking forward to staying there this time.
The resort itself is lovely albeit the rooms are dated and of a 2-3 star standard, nevertheless the rest of the resort is very good and we were having a good time until day three, when we discovered our digital camera had been stolen from our hotel bedroom.
It was clear from the outset that the camera had been taken within a one hour time frame coinciding with the room being cleaned earlier that morning, and we immediately reported this too the reception and to the Manager of the front desk. His response was to enlist the assistance of the Head of security and the Head of Housekeeping and the three immediately commenced to carry out an extensive and embarrassing search of our room.
Having satisfied themselves that we hadn’t hidden the camera and interrogated us as to establish that we didn’t know anyone else in the resort to and we weren’t involved in some grand conspiracy, the Manager stated there wasn’t a great deal he could do and he would not accept that the cleaning staff had taken the camera and referred us to see our Thomas Cook Tour rep, Claire.
We saw Claire the Tour Rep the following day, and her response was equally indifferent. I dare say, had I been interested in purchasing an excursion she would have run barefooted across hot coals to get a sale, however given that this carried no commission the response from her and the hotel Management was generally ‘it’s just one of those things’ and there is no real point involving the Police unless you are claiming off your insurance, which wasn’t worthwhile in our case, and that it was a ‘long and laborious process’ and they wouldn’t do anything anyway. I was assured that the Hotel would ‘look into’ the allegation and get back to us.
Several days later, we had not heard anything. In fact, nobody spoke to us, literally! And it was clear that we were being treated as troublemakers for rocking the boat in daring to be victims of a crime.
As a result, on day 12, I again spoke to Claire the Holiday Rep and the Manager of the Hotel and asked for an update. He refused to physically speak to us and we ended up in a bizarre scenario where he and another manager stood at a distance from us with the tour rep acting as go-between passing on our questions as to the progress.
Needless to say, they had not done anything and were trying to brush the matter under the carpet, and as a result we requested the involvement of the Police. I also asked to speak with the General Manager.
An Interpreter/ Tour Rep were arranged for us through Thomas Cook and we attended the Police Station that day. The Police were absolutely brilliant, and it was refreshing to be believed. Within hours the cleaner for our room was arrested and we were told the matter would be dealt with at court before our departure.
The following day, I attempted to speak with the General Manager but was repeatedly told he was busy. He chose instead to send various Managers including the Manager of Human Resources and the Manager of Reservations, and at one point I spoke to the Manager of the restaurants however never to the top man. He was however gracious enough to pass on his business card through one of his underlings.
The following evening (our last evening), as we were walking out of the hotel to go for a meal, we were told by reception that the Police had called and we were to attend the court in Luxor.
Our taxi driver took us to the court at Luxor. This was quite a distressing experience as there was a large crowd of 50+ men stood outside the court, some of whom were relatives of the cleaner who had been arrested and the situation was volatile to say the least. Fortunately our taxi driver looked after us, instructing us to stay in his car until he had summoned assistance and established where we were to go.
We then were interviewed by the Examining Judge in the court, during which the Deputy Head of Security from the Jolie Ville was dragged up and chastised in respect of the conduct of the hotel, to which he apologised to us, albeit in Egyptian via the Judge.
Having finished at court at 11.45pm, we were again distressed to find that representatives from the hotel and Thomas Cook had left, and we were basically left to our own devices to find our way out and home.
Subsequent attempts to speak with the General Manager failed.
The level of care and customer service from this hotel was absolutely atrocious on so many levels over a number of instances. We went on holiday to relax, but instead had the holiday from hell. Some recognition of remorse from the Management, in a simple “SORRY” would have meant so much.
The shame of it is at ground level, the waiters, pool boys, gym staff were generally good but were let down severely by an extremely incompetent, arrogant and corrupt management team.
STAY HERE AT YOUR OWN PERIL!
Letters of complaint have been forwarded to Maritim and Thomas Cook.

Advice: Luxor itself is beautiful and the weather, sightseeing and culture is outstanding

Activities: Definately the Jewel of the Nile - Cannot recommend enough!!!

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  • User Rating:
    1 / 10
  • Date of Holiday:Oct 2009
  • Board Basis:Bed & Breakfast
  • Tour Operator:Thomas Cook

" lovely hotel "

just returned from jolie ville after two weeks,cant fault the hotel apart from very expensive wouldnt recommend doing half board because its not value for money...most of the staff were lovely hassan our cleaner was very good at his job,sayed the waiter he was a lovely man also the thomson rep gabriel,hany our travco guide was lovely my daughter fell in love with him and wanted to take him home.we will be returning to luxor in a few months but not staying at jolie ville probably will stay at iberotel or the nile palace...
 s photos of Maritim Jolie Ville Luxor Island Resort  s photos of Maritim Jolie Ville Luxor Island Resort

Advice: very hot and lots of hassle

Activities: all the temples and the denderah day cruise

Good for: City Breaks 

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  • User Rating:
    4 / 10
  • Date of Holiday:Aug 2009
  • Board Basis:Half Board
  • Tour Operator:Booked Independently

" Stunning location rubbish food "

Stunning location, nice rooms, friendly staff but five star rating not justified. Buffet style evening food diabolical. Take your evening meals in downtown Luxor. Everything in this hotel is extremely pricy.

Advice: Luxor is fine especially if you like to haggle for a bargain

Activities: Snobs in Luxor was very good - better than the hotel by a mile and a sight cheaper

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  • User Rating:
    5 / 10
  • Date of Holiday:Jan 2009
  • Board Basis:Bed & Breakfast
  • Tour Operator:Thomson

" Have just spent a most relaxing and... "

Have just spent a most relaxing and wonderful week at the Jolie Ville. After such a hectic week on a Nile Cruise we were looking forward to a rest. Oh and what a rest we had. The bungalows are spacious, yes the bathrooms are a bit dated but they're clean and adequate. The staff are wonderful and nothing is too much trouble. The food is good even though some people may think there is a limited choice. The shop is well worth a visit if you don't like haggling. The grounds are full of well kept gardens and intresting plants and wildlife. The best of all is the Adult Pool which is next to the ice cream parlour. The other pool is also beautiful and has a good area for children. We only managed to explore half of the resort. They have a zoo, which I understand is lovely. If you want to have a go at riding a camel and don't fancy a 2 1/2 hour excursion. Cleo the camel can take you on a short jaunt round the grounds. Both my husband and myself indulged in a full body massage, it was wonderful we can highly recommend it. I also indulged in a body scrub, manicure and pedicure. Luxor centre is not far and can be reached either by the free bus or water bus. Taxi is about 30LE.

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  • User Rating:
    10 / 10
  • Date of Holiday:Sep 2008
  • Board Basis:Bed & Breakfast
  • Tour Operator:First Choice

"  A really lovely hotel.

A really lovely hotel.

The room was a little basic with a 'taste of the 80s' style of decor, but it was clean and the beds were nice. The gardens are beautiful, the infinity pool is fantastic and the staff are really helpful. Service overall in this hotel was excellent. There was a really wide range of food for breakfast - something for everyone - and nothing was too much trouble.

The bar was very small, but OK.

It was really easy to get in and out of Luxor and I would recommend it to anyone.

I would certainly go back here.

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  • User Rating:
    8 / 10
  • Date of Holiday:May 2008
  • Board Basis:Bed & Breakfast
  • Tour Operator:Select

" A beautiful island resort, when we... "

A beautiful island resort, when we left the pool we picked limes from the trees to put in our drinks. The adult pool I totally agreed with( no kids, no music, no mobiles) but the infinity pool was fabulous and I didn't meet an unruly child, and they had a seperate child's pool play area for the younger ones.

The staff were so helpful, the rooms, although a little old fashioned, were spotless and after having been cleaned in the morning they would be checked again in the evening. Nothing was too much trouble for the staff.
This hotel has won an award for being the most eco friendly in egypt this year, they recycle a lot, have water recycling systems, etc etc, which was nice to know as the amount plastic bottles from water drinking would make an eu mountain.!!!
The gardens and wildlife were gorgeous and just looking onto the nile to watch somebody fishing in the reeds really made you feel that you were abroad, amazing sunsets. The food was good but not great, but hey you're in a third world country and everyone made it they're business to make you enjoy the whole experience.
We took advice before leaving and used a taxi (air conditioned!!!! which costs a couple of quid more)for the more local excursions, the west bank,karnak temple etc, as it is so much cheaper that way and the locals who are very poor get the benefit not the tour operators and the advantage is you can give up when YOU want to , in the 45 degree heat, go out early!
The hassle in the town is like running the gauntlet in gladiators, my teenage daughter found it quite daunting, but when I said lets make it fun by bartering it eased her mind but being asked 'how many camels for your daughter' just isn't funny, the hotel staff however are nothing but polite and friendly and good with kids.
I have to sing the praises of the chef who did the cooking to order part of breakfast, you'd recieve a plateful of food before you'd left your seat to ask for it, my daughter was all pancaked out!
All I can say is within a week of getting home we've booked for next year.

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  • User Rating:
    10 / 10
  • Date of Holiday:Jul 2008
  • Board Basis:Bed & Breakfast
  • Tour Operator:Thomson

" This was are third visit to luxor and... "

This was are third visit to luxor and to the same hotel, this year however the hotel has changed hands and is now German owned the prices have really gone up since our last visit in 06 I cannot see how they can justify the prices at the bar and to eat at the hotel
needless to say we ate in town every, and i think the only 5 star it deserves is for the grounds and the friendlyness of the staff but may be in the future well visit again

R Gillard

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  • User Rating:
    9 / 10
  • Date of Holiday:Jul 2008
  • Board Basis:Bed & Breakfast
  • Tour Operator:Thomson

" The jollie Ville Island resort is... "

The jollie Ville Island resort is located on an island opposite the West bank.
All the rooms are fully air conditioned and come with television.
The grounds are stunning and well maintained, all the staff are friendly and willing to assist with any difficulties you may encounter.
There are 3 resturants and a bar which is open all day .
Each evening the main resturant offers food from 1 individual country and it is very reasonably priced.
During the day there are two big swimming pools, one which is child friendly, and the other for adults only. there is also a zoo at the rear of the resort which is worth checking out.
There is a boat service to take you into Luxor town throughout the day, which is a wonderful way to approach luxor.
Overall i found my stay at Jollie Ville to be a very relaxing and enjoyable experience, and i would certainly go back..

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  • User Rating:
    10 / 10
  • Date of Holiday:Jun 2008
  • Board Basis:Bed & Breakfast
  • Tour Operator:Lastminute

" Wow! Totally blown away is the best... "

Wow! Totally blown away is the best way I can describe this place!
Every morning it was like waking up in a picture, breathless views - and the sunsets are some of the best on the Nile.
I can't wait to go back.
I can highly recommend the masseuse who is resident in the health and fitness club. Ask for LoLo (lulu).
Also I'd highly recommend the hot air balloon ride! Who can say that they've soared over the valley of the queens!
Personally, I'd never get bored of this place. Am saving now to return next year!
The waiting staff are so sweet and have impeccable manners.
Sunbeds are in abundance, towels are also provided for them.
I never really wanted to go to Egypt, but now I have to say I'm hooked. I call the Egyptians smiley people! A lot are destitute which is sad, but they are always happy.
Beware when walking around the temples and cover up! You will be of interest to the locals, male and female.. they aren't fussy there.
It is fun... overall rating of 10 is not enough... 110 maybe! Fabulous place...
Enjoy yourselves.

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  • User Rating:
    10 / 10
  • Date of Holiday:Jul 2008
  • Board Basis:Bed & Breakfast
  • Tour Operator:Cosmos

" The place where we have been 10 times... "

The place where we have been 10 times is outstanding the surroundings and it`s people are smashing could not ask for better the hotel is 5star plus .i would give it anyhow i think so... the gardens are beautiful like a garden of eden it has a zoo and two lovely swimming pools... the staff are very helpful and go out of their way to help you nothings too much trouble... they have a free bus and ferry that takes you to town and back but there are timings for these.... please do`t be afraid to venture down the town ..you will get a little pestered by some but considering these people are very poor and don`t have a lot they are very nice... the places of interest are well worth a look.. hope you will consider going there i don`t think that you will be sorry regards to all. PS don`t book yet co`s i have`nt booked mine for next year yet

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  • User Rating:
    10 / 10
  • Date of Holiday:Jun 2008
  • Board Basis:Bed & Breakfast
  • Tour Operator:Cosmos

" We recently celebrated our 30th... "

We recently celebrated our 30th anniversary in Luxor at the Jolie Ville Maritim (was Movenpick). Having read all possible reviews and information on the internet we were a little anxious about the trip, but having spent a week there we would be more than happy to return. The hotel itself suited us very well. The rooms were groups of low level bungalows set in gardens with connecting covered walkways. Each room opened out onto a small patio with enough space for a sunbed and two chairs and a table then onto a small area of garden before the lawn. The standard of accommodation was very acceptable and having individual air conditioning in each room was needed as there were no opening windows. The grounds were extensive and included pools, gardens, tennis court, zoo and plenty of space, there were even a few hammocks dotted around the grounds. There was a courtesy boat or a courtesy mini bus which ran at various times to take you in and out of Luxor. There were several options for eating in the hotel, buffet meal in restaurant, a la carte restaurant and two separate outdoor barbeque areas which were cheaper. The views from the hotel, pools and grounds over the Nile to the West Bank were spectacular and occasionally there would be cruise boats passing by. We went on several of the organised trips which we greatly enjoyed and the tour guide was very knowledgeable. The highlight was the balloon trip, which due to the direction of the wind took us back from the West Bank, over the Nile, over Luxor temple and the town of Luxor to land eventually in the sugar cane fields. We did brave the hassle of the town which was slightly irritating always having to ignore and refuse offers of rides on boats and horse carriages. However, we decided that we would take up the offer of a lift to the museum, agreed the price of 50p before we set off to include being collected from the museum and returned to the Winter Palace afterwards. The young lad and his older cousin escorting / driving us were very keen that we should visit a 'market' and in the end we let them take us there. Actually it was a rather smart shop with several floors of gift ideas and we picked up several items for family and friends at a price that we were more than happy to pay. Afterwards they took us back to the Winter Palace as promised. The temperature at mid-day was about 35 degrees which made the trips to the temples and tombs hard work, but recovering in the shade by the pool was no hardship.

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  • User Rating:
    9 / 10
  • Date of Holiday:Apr 2008
  • Board Basis:Bed & Breakfast
  • Tour Operator:Thomas Cook

" It was an exellent holiday eygptions... "

It was an exellent holiday eygptions VERY friendly. Room was cleaned every day . Pools nice especially infinity for children. Have too say people complain about kids being the other one, although it is a adults only pool they were not splashing around or being noisey. Kids made loads of friends the life guars and staff are brilliant. If you want too go shopping go to the sook they give you hassel but you can knock the pice down alot.I would reccomend the hot airbloon it was amazing. Took us over the valley of the kings and queens.If you are going to the valley of the kings go early as the midday sun is boiling.Overall great holiday goin back next year, Would reccomend to all!

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  • User Rating:
    9 / 10
  • Date of Holiday:Aug 2007
  • Board Basis:Bed & Breakfast
  • Tour Operator:Thomas Cook

" The Jolie Ville (still known widely... "

The Jolie Ville (still known widely as the Movenpick) is a resort, on its own island, accessible only by a bridge manned by police. This is very good news, since the hassle in Luxor is unbelievable (I last went to Luxor in the 90's, and it was nothing like today)

Taxis are available from outside the hotel, and the presence of a tourist policeman there is a blessing. The reception can give you an idea what they should charge for a trip to the Valley of the Kings. Never get a taxi elsewhere; I picked on up outside Karnak temple who tried repeatedly to shangai me down some backstreets, and would have if I hadn't known Luxor too well for him to get away with it!

The rooms are all single-storey chalets in the beautiful gardens, each with a sitting out area, and none have a Nile view as far as I could tell. But the terrace overlooking the river is splendid. Come early if you want prompt service, and watch out for the little sparrows that will try to land on the table and eat from your bread-basket!

The room I got had a funny smell and a stain on the carpet, which I deduced eventually was due to some past overflow from the bathroom. The bathroom itself was tired-looking, although adequate. The room facilities were adequate. None of it was up to 5* European standard, but then in Luxor nothing is.

My room was also next to the cupboard where the servants get their materials for restocking. I found that in practise they tended to hang around this for hours, which of course invaded my privacy rather.

The food was excellent, the conditions of preparation clearly very good, and I was pretty paranoid about what I ate, but I still got an upset tum. So don't book any expensive excursions for the back end of your week there -- you may well not be able to go, and tour operators will NOT refund your money.

There was an internet terminal, which was slowish but perfectly usable -- but who goes to Egypt to use the internet?

Mobile reception was fine.

The public rooms and areas are all immaculate.

Generally the rooms were pretty quiet. I'd hate to try to stay in the Nile Palace, which fronts onto a street, for instance.

I went the week before Christmas. At the end the influx of visitors for the Christmas period was visible, so it's probably pretty busy then. I'd use this hotel again.

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  • User Rating:
    5 / 10
  • Date of Holiday:Dec 2007
  • Board Basis:Bed & Breakfast
  • Tour Operator:First Choice

" It was brilliant. The rooms were... "

It was brilliant. The rooms were clean and tidy and are on the large side although the bathroom was smallish...towel were changed daily and someone came to clean the room every morning.

The room service is cheaper than eating in either of the restaurants but the food is nice from both...room service is also quite fast

It’s on its own island and the hotel offers its own little trips e.g. horseback riding and fishing in the Nile for an extra charge

Staff are very friendly...every time you walked past them they all say hello and are very polite

The swimming pools are amazing...especially the largest one which looks out onto the Nile...although they are quite cold but it’s good when the temp is 56

The zoo is small but entertaining... they also have their own camel called Cleo who is cute

Tour operator was very helpful and offered a wide range of excursions including going to Cairo and Hot air Balloon riding on the west bank.

BEWARE! ...the taxi drivers can be rude

Would definitely go back again.

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  • User Rating:
    10 / 10
  • Date of Holiday:Aug 2007
  • Board Basis:Bed & Breakfast
  • Tour Operator:Thomson

" I booked this particular hotel as I... "

I booked this particular hotel as I had been to Luxor in 99 and had a day visit to the Movenpick and was then really impressed all those years ago. So I decided to book after reading all the good reviews.

I was most impressed when I arrived as there had been great changes a magnificent new pool area more grounds and everything 100 per cent better.

Our stay there was impressive to say the least, the food was good but could maybe not suit all children as our child is 12 and not everything suited her taste so we ventured out a few times. With the help of a great taxi driver who we used for the whole week was fantastic.

The begging children is quite upsetting but you have to realise there is little you can do about it. I have booked again to go in 2008 and will use the same taxi driver, he even wished us Merry Xmas by text and happy new year.

I would recommend it to families and couples.

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  • User Rating:
    10 / 10
  • Date of Holiday:Aug 2007
  • Board Basis:Bed & Breakfast
  • Tour Operator:Thomas Cook
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