Metropolitan Palace Hotel

Very polite staff on all occasions .A credit to the management. Excellent room service and very clean. A very relaxing atmosphere throughout the hotel. Great food----terrific choice-- A great stay and would recommend this hotel to other travellers.

I come for the hotel for business and I really enjoy it. I can at the same time rest and entertain. The most important thing in this hotel is that the customer can really find the product and the service and specially at a reasonable price. I would like to congratulate the team of this hotel and its management for their achievement. I would also like to encourage each one of them to do all their best to be the bests. Thanks Ahmed.M

In the heart of the city and very much in walking distance. Good service with quality rooms.

I booked this hotel after reading the reviews on this site and was actually pretty disappointed with my stay. The hotel building itself is quite nice and my room was comfortable. However, there are renovations going on in the hotel and construction nearby, so if the sound of hammering from nearby rooms and jackhammering from outside early in the morning might bother you, I'd go elsewhere. The staff were a mixed bag. Many had a poor grasp of English so, for example, getting recommendations on where to go for shopping was difficult. While I was at the gym, one off duty staff member had a serious temper tantrum when he couldn't find a jacket he had left there - having staff yelling at each other in front of guests is very unprofessional. I also had a waiter loudly calling out to me in the lobby when I tried to take a coffee from the lobby back to my room to finish as I was in a hurry. He told me if I wanted to drink coffee in my room, I had to order room service!!! On the positive side, the pool area on the roof is quite nice and the Lebanese restaurant (although run by Syrians not Lebanese) has very good food - but the promised entertainment (music and dancing) doesn't start until 3 hours after the restaurant opens for dinner. I wouldn't stay here again - look around because there must be better hotels than this in Dubai.

nice,clean,very good location:)

This is a great hotel, very comfortable. Shopping and restaurants nearby, within walking distance. Great pool on roof with very friendly bartender. Lebanese restaurant is delicious. Best of all, on my birthday the hotel arranged for a cake and personalized card to be sent to my room - only because they noticed on my passport that my birthday fell during my stay. Very impressive service!

This really is a good hotel and my five nights were without a hitch. But, you get what you pay for. my small but comfortable room was 750 AED/night, or about 250 CAD. The breakfast buffet was gorgreous - really the best I have had in a long while - but again, you get what you pay for - 66 AED or about 20 CAD. Now, with all of this luxury and comfort (and, after all, you are paying for it) the high speed internet in the room was extra!! 50 AED/hr extra!! Internet is an essential tool for most business travellers nowadays. This should be included in the room fee. The Back-Street cafe adjoining this hotel is interesting (if not smoke filled) ... and they have wireless internet at 15 AED/hr. The food is good too - and, if you are there past 10 pm, you can see some of the interesting ladies of the night hawking their wares.

I had read so many reviews about Dubai Hotels I was starting to get mixed up, so I plumped for the Met Palace in Deira (the financial district) and think on reflection I picked the best one in Dubai. This is a 5* deluxe hotel and certainly lives us to it. I had read that many hotel staff in Dubai were rude or surly but no so here, we have never been treated so well, they could not do enough for us. The roof top pool and waiting staff were excellent and the restaurants within the hotel were fabulous, especially the Polynesian Evening at the Tahiti Restaurant with the Polynesian Dancers. The rooms were of very good standard (and you don't need to take any travel adaptors!) and standard of cleanliness and friendliness were excellent. The hotel catered for both business and leisure travellers and had few business conventions on whilst we were there but that didn't interfere with our break. Considering the Hotel is on the main Al Maktoum Street, there was no traffic noise either. The room service is superb, bringing you anything you want even if it isn't on the menu and the Conscierge was great, helping us out in finding our way around and sorting out transport for us. The 5 course breakfast was wonderful and certainly set you up for the day. I would strongly recommend this hotel.

I have just returned from Dubai staying in this hotel, were i upgraded my room and was shocked when i received my final bill upon check out. I was told by e-mail by the reservations manager that the total cost to upgrade my room for 7 nights would be 640Dhs. Upon check out i was then presented with a bill of 4480Dhs!! I printed of the e-mails i had received confirming that the total upgrade charge would be 640Dhs and showed them to the duty manager , he then said i should have know it was per night!! I asked to speak with the person that send me the e-mail with the misleading information on but he said she was busy!!! I have stayed in many 5 star hotels in Dubai and on each occassion i have upgraded my room, when i have been given the cost in every other hotel they have given me the total cost for the entire stay as that is what i have asked for. I asked to speak with someone above the duty manager but due to the fact it was the Weekend therre was no one there! It was left with the hotel that the duty manager was going to get his manager to contact me in order to resolve the issue. I have still heard nothing but i have just been informed by my credit card company that they have taken the money without contacting me. It is fair to say this is i will never stay here again and next time i visit Dubai i will stay some where who appreciates their customers

Just returned from Metropolitan palace Hotel Deira dubai we were there 10 days from 1 july 2006, I cannot tell you what a great homely hotel this is the best we have stayed in Dubai excellent service from the staff ,good Restaurants and excellent customer service and front office staff do not miss going to thias Hotel its a sick proffesinal place its in the heart of the shopping District