Reviews of Eurostars Hotel El Coloso, Madrid, Spain

Whenever I read negative reviews...

Overall Rating:

1/10

Board Basis:

Room Only

Date of Holiday:

Jul 2007

Tour Operator:

Easy Jet

Submitted By:

Miss J L Wright

Comments:

Whenever I read negative reviews about a hotel, I always presume it's someone who likes complaining, or just had a very unlucky experience.



However, I cannot stress strongly enough how bad this hotel is! And all 5 friends I holidayed with agree.



The first problem was the location, which is quite a walk from the main attractions. It is based in an extremely dodgy looking area, next to the police station (conveniently) and in an area full of adult bars. The impressive entrance hall is completely ruined by the smell of sewage which greets you on arrival.



They couldn't give us rooms on the same floor, despite booking months in advance, and even gave a couple of us a smoking room, which to non-smokers smelt vile. Another room was on the top floor with feeble air conditioning, and the best room filled with the stench of sewage when the air conditioning was left on.



To make matters worse, one friend had 80euros stolen from her room, despite hiding it in her luggage. The staff were rude and unhelpful when we reported this. We later realised they have no security whatsoever. If you want a room key, you tell them which room number and they give you one, no questions asked!



This is definitely not a 4 star or even 3 star hotels. You have been warned!