Rinella Beach Hotel

Arrived at Rinella early hours of the morning desperate for some water however told we would have to wait for breakfast. Shown to our room and shocked that they could call this hotel a 5 star. Room very basic and dirty had better at Butlins! Ants nest developed through the... more

This hotel was a great disappointment to my husband and i. This is NOT a 5 star hotel 3 star at the most and directly under a flight path so you will hear planes 24 hours a day every half an hour! Although the rooms are not dirty they are extremely neglected with lumpy... more

After booking with Sunstar we upgraded our rooms to VIP directly with the hotel and it was definitely worth it. Don't expect sun on your north facing balcony, all sea views. Staff were polite if you were. The only rude people I met were British. Animation team were very... more

I don’t mean to sound rude or patronising but anybody who has ever stayed in a 5 star hotel before or even a clean hotel before, could not possibly rate this hotel favourably. There are many hotels on the island of Crete rated as 3 and 4 star which are of a much higher... more

Advertised as a five star hotel! More like a 2 star. The hotel is shabby, run down and dirty. The rooms are really run down with broken tiles on the floors and walls, the beds are uncomfortable and we had to move rooms because they were over run by ants and cockroaches. The... more

We have not long returned from a holiday booked through Sun Star leisure and would like to state that I have never been subjected to such gross misconduct and negligence before. The Holiday has to have been one of the worst experiences of my whole life. We booked to Kokini... more

Read comments on your pages after booking so was fully prepared for the worst! Was therefore pleasantly surprised. Rating for Rooms: 8. We asked for, and got, 2 bungalows by the pool (which also meant they were near the sea). The bedrooms were a nice size, clean, with... more

What a BRILL holiday!! I have just returned from a week’s holiday at Rinela Beach in Crete and honestly cannot fault a thing!! I went with my boyfriend and it was our first time abroad on our own and it couldn’t have been better! Hotel was beautiful with stunning... more

First and foremost - Sunstar are absolutely rubbish! Do not book with them . 5 star lobby 3 star rooms Check in over 2 hours and a free for all. Surly reception staff although I suppose having to deal with so many tired and unhappy people makes them like that. Our room... more

Before I booked this holiday I read the reviews here. Most seemed pleased with this hotel, but some mentioned that refurbishment was not finished but the last review was august 2004, so I booked. "DONT GO THERE"......I HAVE JUST FINISH WRITING UP MY LETTER OF COMPLAINT TO... more