Elounda Bay Palace Hotel

Thank you for your continued loyalty to The Elounda Bay Palace Hotel. It is so rewarding to read reviews like yours as it verifies that we are doing the right things to make our guests feel that this is the Cretan paradise we hope it to be. During the winter when the hotel is closed we have a renovation programme where all the rooms and public areas of the hotel are assessed and the necessary work carried out. The location of the hotel is unique and our guests never tire of the views over the Mediterranean. Our restaurants are situated right on the waters edge and so are very popular venues with prices in keeping with the service and quality that befit a 5 star resort hotel but without breaking the bank. The Cretan hospitality that is offered by the staff makes the atmosphere in the hotel welcoming. After just one visit the guest is remembered and any special requests are granted when ever possible. The holiday experience at The Elounda Bay Palace Hotel is one that our guests carry with them duing the remainder of the year until it is time to rebook again for another stay. We look forward to welcoming you back again to your Cretan island Paradise. Kind regards, Manolis Rassoulis, General manager

After reading your review on Trip Advisor I would like to thank you for taking the time to write it. Here at The Elounda Bay Palace Hotel we are constantly looking for ways in which to improve our service and guest experience in order to make our hotel the perfect holiday resort for all the family. For this reason we take into consideration the opinions and suggestions of all our guests and adjust our policies accordingly. This report is about a stay that is now over 4 years ago and therefore there have been many changes at the hotel. When booking a 5 star hotel it is always to be expected that the service , quality and ambience are up to standard, so it is also to be expected that the prices in the hotel will be of a corresponding standard and not to be compared with the local village tavernas and bars. The markup on the food and beverages in a 5 star hotel are taking in to consideration the venue, the service and the way things are presented plus, quality of the product. So this is unfairly compared with a bottle off a super market shelf, which one opens and drinks at home. As the management is very sensitive to the changing markets and guest expectation they have the pricing policies of the hotel under constant review. We would look forward to welcoming you again to The Elounda Bay Palace Hotel in the near future. Kind regards, Manolis Rassoulis, General Manager