Hotel Maiyango

We take feedback very seriously and therefore thank this guest for his comments. We hope the following points answer the points on this review. 1. The Hotel faces a small council pay and display car park which is over a wide road however immediately in front of the Hotel is a collection of mature trees and a raised garden area with a vast array of exotic plants. From the hotel’s roof top terrace you can see views across the city including the Cathedral Spire and the old Victorian rooftops. I would imagine the huge car park being referred to belongs to is the NCP which if you are on the top floor and look over to the right you can see it below the Holiday Inn. We are a City Centre Hotel and obviously we do get some‘City Noise’. There is one pub over the road from the hotel but it does not have an outside area and we have never had any complaints of noise from this building. 2. Hotel Maiyango is a brand new hotel, whereas the restaurant has been around for two and a half years and has an excellent reputation throughout the city which is probably why all the taxi drivers know exactly where it is. The hotel is awaiting planning permission from the council in regards to signage for the hotel. The hotel is not a few doors down from the restaurant but is in fact next door but one. Any guest arriving at the restaurant are shown by our obliging staff to the hotel elevator. 3. The DVD player was tested during the guests stay and worked perfectly, instructions were given to the guest however it seems it still did not work. It was tested again after the guests departure and again was working fine. 4. We are only a small hotel however we do offer our guests the service of a Night Porter/Supervisor. However sometimes after 11.00pm his duties take him away from the reception desk. The guest was given an apology for the phone not being manned when he called, a nice bottle of wine was also left in the room for the inconvenience. We are rectifying this by installing a mobile handset for our night staff member. 5. Hotel Maiyango includes a continental breakfast with the room rate. The menu consists of freshly baked croissants and pastries, fresh fruit salad, a fresh fruit bowl, a selection of cereals, yoghurts and fruit juices, freshly ground cafetiere coffee, a selection of teas and toasted bread. A wide range of cooked items can also be ordered and freshly prepared at a supplement. We believe this provides better quality than cooked items left out under heat lamps. As to Leicester City being in contention as one of the country's ugliest cities we would like to mention that Leicester is currently under going a huge regeneration project and in excess of over £350 million being spent. A vast amount of this project will be completed in the Autumn with a brand new shopping complex including the second largest John Lewis in the UK, a new deluxe cinema and a state of the art theatre complex called ‘Curve’. New restaurants, facilities, and city squares will be available and the majority of the city centre is currently being pedestrianised. Leicester is an up and coming University city with lots to offer in the area. Hotel Maiyango prides itself on its personal and unobtrusive service and on a recent article in the Observer Newspaper was rated the ‘City’s Best’. Travel Section, 13th Jan 2008, Hotel Maiyango appreciates all feedback whether excellent or negative. This in turn gives us the tools to rectify any problems and improve our facilities and service for our future guests. We thank this particular guest once again for taking the time to make us aware of his concerns and problems during his stay with us.