Killin Highland Lodges

We take our obligation to provide clean comfortable lodges for arriving guests very seriously. Very rarely, 3 times out of 500 plus lets in 2009 (which is much less than 1% of cases), a lodge is left in an unacceptable state which needs grossly excessive cleaning. To ensure that this doe not happen often and so compromise our ability to provide clean lodges,we take an authorisation , at booking, from all guests for a £100 deposit from their card used for payment. This is not used in the event of there being no problems. It is our experience that most self catering operators require that a deposit is provided. For this guest, one lodge was left in good condition and the other required 6 hours of cleaning. So,for the second time for 2009 lets and with some reluctance as the group had been very pleasant during their stay, we used the deposit which the guest had pre authorised at booking to charge an excess cleaning fee and for broken or missing equipment. We telephoned the customer, remaining polite at all times, to advise them of this and sent them a detailed receipt Credit and debit card issuers are very protective of their clients accounts and will not allow any unauthorised use of their customers' cards.