Mardi Gras Guest Accommodation

I would like to respond to your issue, firstly we have no record of you staying or losing keys at this hotel if you had spoken to either myself or my partner we would have knowledge of it, perhaps you could tell us which one of us you spoke to, we are not in the habit of ripping people off. I suggest you contact us again to discuss further, also why have you not contact your card issuer who would of investigated your complaint for you and they would of also contacted us, this is something I would of done to ensure conmen do not rip me off

I would like to respond to the guest that stayed at my hotel on the dates above. I would like to answer his review as he was clearly unable or unwilling to speak to me during his stay. The £1.50 charge for cards is infact standard for most businesses (checkout airlines, cinemas, and booking lines) we are charged by the card companies. You could of paid by cash and this would of been offered to you. I apologise for the state of your bedding and action has been taken to rectify this with the cleaners, and I thank you for bringing it to my attention. However, late that turned out to be. If you had a problem with your shower perhaps you should of used your communication skills verbally to me rather than allow yourself to leave my hotel unsatisified as I would of had the shower checked or moved you and your companion to another room. The issues you raise regarding the rules & regulations being akin to the 1940's, I do not see these rules as being anything but sensible practice for the hotel. We do not allow alcohol in the rooms as we have a licensed bar with a licensed area for guests to drink in, and I would also like to add this comment would you bring your own sandwiches into a Mcdonalds restaurant and then expect to be allowed to eat them there. NO!. Visitors are quite rightly not allowed into guest rooms this is to satisfy our health & safety obligations, as you may or may not remember you were requested to complete a guest registration form which asked for the names of your companions, this is requested for my benefit and also for the benefit of the fire brigade in case of an emergency they would need to know who was in the room/building and send in the right amount of officers for the people in the room hence saving your life. SIMPLE AS THAT Breakfast has been and always will be served between 09:30 and 10:00, you could of arrived at 09:59 and stayed in there for as long as it took you to eat you breakfast. these timings have never caused a problem before, our dinning room holds 40 seats more than enough to accommodate all guests, in the three years I have had the pleasure of owning the Mardi Gras Hotel, I have NEVER charged guests for wanting more, I do have a notice displayed but I am also not going to justify to you why that notice is there. You say stay at the Hilton and I must say that is your choice, but please remember that if you have a problem next time in a hotel you are staying at, and of course you will as you are the type to find fault where ever you are staying, you should use your well chosing written words verbally to the person that can make a difference to your stay in the here and now, then you would not have to be so rude as to say that my hotel is the worst hotel in the country. We at the Mardi Gras Hotel are dedicated to running our hotel in a professional manner, our guests are paramount for us operating a succesful hotel/business, issues can arise and we pride ourselves in rectifiying any of these issues immediatley.