Villa Sarna

Thank you so much for your review! We are very sorry that your trip started out less than ideal - the driver unfortunately got into a car accident along the way which caused the transportation mishap. We have corrected all of our contact phone numbers and our drivers now carry cell phones to ensure such an event would not happen again. In terms of the bathrobes, we are currently in the process of obtaining lush ones and they should be arriving shortly. We are so happy that you had a great stay with us at Villa Sarna and we can't wait to make your stay even better next time :)

We really appreciate the review that has been given and sincerely apologize for this less-than-perfect experience. I wanted to make it known that we at Villa Sarna handle every review with utmost concern and seriousness. Whenever a situation like this arises, we take it upon ourselves to immediately identify the problem and determine the best possible means in which to rectify the problem, using the best possible resources. We have already repaired and eradicated the moist/mold problem permanently and instilled a comprehensive maintenance plan from one of the best contractors in the business. For your breakfast, we are shocked and very sorry to hear about your experience and there must have been a misunderstanding. We have always and will always aim to satisfy our guest’s needs – whether it be with 1 egg or 10 eggs. All of our breakfasts are cooked-to-order and we accommodated special request. Although we are a new hotel, it is the way and speed at which we respond to any mishaps and always strive to improve ourselves that separates us from many establishments. If things are not right, I guarantee we will do everything possible to make it more than right. We take every hotel guest review/suggestion extremely seriously and because of everyone's input, we have added so many new complimentary amenities and services that most hotels charge for, and we will continue to do so. We are not afraid of going that extra mile, because our bottom-line is not monetarily based, but rather, it is based on the very special experiences we hope all our guests have while staying with us.

I am very sorry to all TripAdvisor visitors who are looking at this review. It sincerely hurts me to know that any of our guests did not enjoy the property that is so very close to my heart. We strive to make Villa Sarna a magical "home away from home" experience for everyone and anything less than that I consider a failure on our part. I wanted to reply to this review immediately and try to explain as best I can, as I owe it to the visitors of this site and potential guests to know specifics. I know I cannot change the past although I really wish I could, but I want to make sure this never happens again in the future. - We are approximately a fifteen minute drive from the Ubud city center, depending on traffic. For this reason and for the convenience of our guests, we offer free shuttle service all-day, on demand to any destination of your choice in Ubud. I have been told by guests that they view our location as a big positive and an actual determining factor in choosing our Villa, as it is extremely private and serene; away from the hustle and bustle and commerciality of Ubud. Yet, it is still relatively close for those who want to go to the Ubud center. The surrounding area has been untouched and retains the same charm and feel, as it did in the early 1900's when my grandfather first decided to settle in Bali. I have personally been told by the local Ubud residents, including the wife of famed Bali painter Antonio Blanco, how much they loved the location of our villa. They said that in and around Ubud city center, it has become too commercialized and it is very difficult to experience the authentic sounds of nature and match the ambiance and serenity of yesteryear. That is what initially made me fall in love with the property. I am sorry if the Google Maps pointer is off, and I will look into this and try to correct it right away. - The property is not old and was built only seven years ago, and the builder and architect intentionally created the villas to mimic the way looked years ago in order to retain the authentic, old-world Balinese charm. In early 2008, we renovated and updated the entire property. The official opening of Villa Sarna was October 2008. - At the request of guests, there are refrigerators in all guest rooms. - With regard to the toilet maintenance issue, it has already been taken care of back in late June. Once we discovered the problem, we immediately stopped taking reservations from June 22nd through July 5th of this year. We had plumbers fix and/or replace toilets in all villas and made sure that the cesspool was completely cleared out to rule out any possible or additional causes. I can assure all potential guests that this problem has been resolved. The drain problem has also been cleared and taken care of as well. I thank all TripAdvisor visitors for taking the time to read this response and I hope that Villa Sarna will be the choice of your travels in Bali. I would like everyone to know that I am always here to answer questions/concerns personally and to try to make your potential stay with us an unforgettable experience. Best, Suveer Sarna Owner of Villa Sarna