BEST WESTERN Regency Suites

As a Managing Director of the hotel I am very sensitive to guests' comments and complaints. I'm afraid to say that this review is not an objective review written by the guest.. The guest is writing things that are incorrect. The guest moved the furniture in the suite without any reason and without asking for permission to do so. The housekeeper asked the guest not to move the furniture as it was damaging the carpet ...but the guest ignored the housekeeper request and kept on moving the furniture as if it was his own place and did not care about damages. The guest never spoke to the Managing Director in this regard. There are two sets of telephones in the suite and soon as the guest reported that one of them was not working, the telephone was replaced by a new telephone. As to the comments about the direction to Jaffa. Again, this is not fair to blame the staff for giving wrong information. Jaffa is 15 minutes walk from the hotel... As to the comment about the blisters from the bathroom. The suites are being checked, inspected and serviced daily and we use the best material and detergents for cleaning... we never had any single complaint about cleanliness of the hotel. The guest was seeking for a compensation of $ 200 through Best Western Customer Service and when he was given the answer that his claim was not justified, he decided to write this bad review blaming the Staff of the Best Western Regency Suites that are leaders in the hotel industry in Israel with words like weird Housekeeper or writing Hotel from Hell... I am proud of my team and especially the housekeeping department that are doing their best to keep the suites clean. At the Best Western Regency Suites, we hired staff who came on Aliyah from Russia. Many of them work at the Best Western Regency Suites for more than 10 years..These new immigrants are doing remarkably well in speaking Hebrew and English which is required for their job. At the Breakfast room we have Mrs. Valentina Yelissienko who speaks English and Hebrew... As mentioned above, the guest tried to blackmail the hotel and get $ 200 compensation and he already contacted Best Western Customer Service who investigated the incident... Now... when he failed to get a compensation, he found a way to call the hotel "From Hell ". People reading the comments made by other guests staying at the Best Western Regency Suites hotel in Tel Aviv can understand that the hotel is a great place to stay... We can assure our guests that we put a lot of efforts to make the Best Western Regency Suites hotel one of the leading hotels in Tel Aviv and I am proud of our achievements. Thank you for your attention and judgment as to the contents of the guest's poor review on our hotel. Israel Angel Managing Director