Kempinski Nile Hotel Cairo

Dear valued Guest, Thank you very much for sharing this great feedback regarding your stay and the extensive experiences you had at the Kempinksi Nile Hotel with the travel community. It is a pleasure to know that you have enjoyed your time staying at our Hotel; located downtown Cairo on the banks of the River Nile with a stunning view from your room and restaurants. We hope you enjoyed our complimentary tea and coffee served by our butlers who strive to make your stay as perfect as it could be. On your coming stay, we recommend you try more of our unique restaurants; Osmanly or Blue. We would also invite you to try one of our seasonal treatments and facials at our newly opened Kempinski the Spa.

Dear valued guest, Thank you for sharing your comments about your stay with us. We are very sorry to read that you were disappointed with your experience at the new Kempinski in Cairo. We would like to inform you that during the time of your stay we had just released an entire new guest floor due to full occupancy and were facing unexpected delays, which unfortunately resulted in imperfections. We would like to point out that the Butler Service is there for whatever wishes or concerns you might have, and would have been happy to amend the faults you experienced. We regret that the swimming pool was out of order at this time for a couple of days for maintenance reasons, which we have amended in order to provide our guests with a flawless experience at our roof top pool. Please also note that Kempinski The Spa is now fully operational and features a luxurious wet area and unique menu designed to balance the body and mind. We would like to invite you to try this wonderful outlet in the event of another visit to Cairo. We would like to ask you kindly to contact us directly to detect the room you stayed in and identify the concern you had about the view, which our guests usually find remarkable. Again, we strongly regret you perceived your stay and dissatisfying and sincerely hope we will be able to welcome you back to the Kempinski Nile hotel soon and provide you with a flawless and unforgettable experience. With kind regards, Fuat Koroglu General Manager

Dear Valued Guest, Thank you very much for taking time to share your extensive experiences at Kempinski Nile Hotel with the travel community. We are very happy to read that you enjoyed our Butler Service. As a matter of fact, we believe that every guest is a VIP and customise our services to fit the needs of each individual. This does not only make our guests happy but also keeps our staff highly motivated. We are delighted to read that you fully profited from our rooms and luxury amenities. You might be interested in knowing that the incredibly comfortable bathrobes are for sale. We are glad that we managed to meet your expectations with our extensive breakfast buffet and retro fridges to serve yourself and make you feel at home. If you enjoyed the hot chocolate, be sure to try our Chocolate Breakfast at the Chocolate Lounge next time you visit Cairo. It is a must for every chocoholic. Finally, we hope we have the opportunity to welcome you back to Kempinski Nile Hotel soon. Perhaps you will be able to pamper yourself with a dinner at Floor 10 Chic Dining next time you come. With best wishes for 2011, Fuat Koroglu General Manager

Dear guest, We would like to thank you for sharing your feedback with the travel community. We are glad to have met your room quality requirements and that you judge our Reception staff as courteous. We do regret to read that you seem to have found fault with our beds. Next time please do communicate your wishes upon reservation or with your butler, as we will gladly provide you with harder a bedding layer or assist you with your personal choice from our pillow menu according to your health requirements. To fulfil your space needs, we propose you consider booking one of our Suites, which vary in size between 56 and 100 m2 and are fairly priced. We wish you a happy new year! Kind regards, Fuat Koroglu General Manager

Dear guest, We would like to thank you sincerely for sharing your comments and feedback about Kempinski Nile Hotel with us. We are glad to read that you enjoyed our luxury service and genuine hospitality, which we consider one of our most important assets. Thank you for your comments about our complimentary wireless Internet, softdrinks minibar and complimentary movie library. We believe in providing our guests with pleasant surprises that include everything the luxury traveler requires. We do regret to read that you perceived some shortcomings during your stay. Should you visit us again, please inform your butler about your preferred room temperature, which we will adjust for you according to your needs. For your kind information, we do feature separate smoking and non-smoking floors and will be happy to locate your room on a non-smoking floor next time. If the size of the room was not to your liking, we can very much recommend booking one of our 54 Suites, which vary between 56 and 100 m2 in size and that boost a separate living room. We apologise for the worn out furniture you mentioned. We strive for flawless and consistent service, which includes regular maintenance of furniture and fixtures. We have amended the furniture in question. We do hope you will allow us to amend the impression you have of the Kempinski Nile Hotel by providing you with a flawless and unforgettable experience during your next stay. Yours truly, Fuat Koroglu General Manager

Dear estimated guest, We would like to give sincere thanks for your beautiful review of our hotel. We are very happy to have exceeded the expectations of such experienced travelers and hosted you for a memorable anniversary full of surprises. This is exactly what the Kempinski Nile Hotel stands for, signature moments provided by hoteliers with a passion for European hospitality. We do hope you will visit us again soon, and are happy to inform you that Kempinski The Spa is now open for hotel guests and features a wonderful menu, which allows us to tailor treatments to your personal requirements. We are looking forward to welcoming you back to the Kempinski Nile Hotel soon. With kind regards, Fuat Koroglu General Manager

Dear guest, We would like to thank you for your comments about your stay at Kempinski Nile Hotel. We are glad you enjoyed your stay and very pleased to read that we managed to fulfil the expectations of a father of three. We appreciate your comments regarding the in-room check-in and butler service, as we strive to offer a very personalised welcome to our guests. Should you travel to Cairo again, we recommend you book one of our Junior Suites with adjoining room, which are reasonably priced and will grant you and your family plenty of space. We wish you a happy new year and look forward to welcoming you back to the Kempinski Nile Hotel soon. With kind regards, Fuat Koroglu General Manager

Dear estimated guest, We would herby like to thank you for sharing your experience at the Kempinski Nile Hotel with the travel community. We are glad to read that you enjoyed the central location of the hotel directly by the banks of the Nile and Downtown Cairo. We especially valued your comment about The Blue, which with its no-menu concept represents our general philosophy of catering our luxury services to the needs of each individual guest to create signature moments. We do regret to read that you were dissatisfied with the Housekeeping service and kindly ask you to communicate any discontentment with us on your next stay in order to amend this and make you feel genuinely at home at our boutique hotel. We hope to be able to welcome you back at the Kempinski Nile Hotel very soon. With kind regards, Fuat Koroglu General Manager