Ramada Encore Birmingham City

Thank you for your review. I am sorry to read that your stay has been anything less than satisfying. Please allow me to respond to the various issues during your stay. I appriciate that you have taken the time to write a detailed review of you stay. Although your review is straight to the point, it has provided me with a prefect insight of our hotel. I trust that you will find my reply to be slightly late but I have taken some time to investigate and to improve on certain issues that you have addressed. A pre-auth is taken from each guest upon arrival. This is common practice in city centre hotels. It is to cover any additional charges, however there is always the option not to leave a swipe of your card. This means that you will be unable to charge anything to your room, or to use the internet and movies in the room. I am sorry that this option has not been offered to you. I apologize for the fact that my staff did not seem to be happy, I can assure you that this is usually percieved different. My security, indeed, asked questions, however these are in our guests best interest as they need to ensure that we haev a safe hotel for all guests to enjoy. Unfortunately, door security is needed on Friday and Saturday as not all guests will treat the hotel and fellow guests with the same respect as you probably would. We have made and are still implementing improvements to our breakfast as I can only agree that the offering and the service has not been up to the standard and did not constitute value for money. We will shortly introduce, more fresh fruit, individual jam portions, a bigger bread selection, better quality hot food items and overal breakfast presentation will improve as well. Our housekeeping department is looking closely at the towels as they are washed in house and there is no reason why towels with stains shouln't be picked up. Your comment of the noise in the interconnecting rooms has been brought to my attention by other guests as well. We are looking into improved sound proofing. However I expect that this will take a little more time to resolve than some of the other issues that you addressed. We display our from rate on our flags outside the hotel. This is currently £49. The only place we could have displayed £109 would have been on the duty manager board. However this displays the rate of the day. Rates in the city centre of Brimingham fluctuate per day and this is all based on the demand in the city. A room booked far in advance will always be cheaper than a room booked on the day of arrival. I hope that the above have cleared a few of the issues but I truly hope that you want to stay with us again. I am keen to show that we offer a fantastic product with excellent customer service. I appriciate that in this instance we have failed to impress. Please contact me directly to discuss any of the above issues in more detail and to see how I can convince you to stay with us again! Once again, thank you for your detailed review. I look forward to hear from you. With kind regards,