Doubletree by Hilton Kuala Lumpur

, Kuala Lumpur
4.5 star
182 Jalan Tun Razak 50400, Kuala Lumpur, Malaysia
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Doubletree by Hilton Kuala Lumpur reviews

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Stunning new hotel only a station away from KLCC
We stayed here for 3 nights in mid August 2010. A year earlier we had stay at Traders which with thought was fantastic but we were keen to compare and opted for Doubletree. Location Doubleetree by Hilton is located just outside KLCC and a pedestrian overpass away from the Jalang Park LRT. Although you could walk to KLCC in just under 10 minutes, the heat and the humidity during the day make this a tough walk and using the train system is a convenient, cooler option. The LRT station is flanked by a basic shopping centre with most... more
Still very new
There will be a shopping center next to the Hotel and there will be banking and retails wthin the Hotel. At the moment, its only soft opening, for food and shopping you need take a cab to nextby ( no walking distance ). The service is very good, staffs are very friend and polite. Rooms are new but the decor is a bit plain. Facility are well equiped. A standard 4 star Hotel. Maybe a better place to stay in next year.
New hotel, jury's out
The Doubletree is still in its soft opening stage with only 100 of the 500 or more rooms open which makes for a very cosy experience. The executive lounge wasn't open yet, so be wary of any "click here" promotions for e-upgrades on the Hilton website, as they couldn't be honoured when I stayed on 1 September. The rooms are neat and clean, but bland with neutral colours and soft browns; no real verve in the decor. The lack of a wastebin under the desk seemed odd. Big shower, but no bathtub. Views straight out into a neighbouring high... more
Excellent Hotel with a great opening price
With the opening 2 night-for-1 means that you can save 50 % of room price is excellent. The check in experience was warm and fast. The room is very clean and elegantly furnished. However, don't expect much of KLCC view from the rooms. Rooms are very stylish and have comfortable beds. Breakfast in Makan Place was very comfortable. But, the spread for local food could be better.
Pleasant Stay
Stayed here for 3 days and 2 nites. Enjoyed our stay especially my 5 yrs old son. He didnt want to go back home...Excellent service especially from the Makan Kitchen Staff. Room was comfy,stylish....... Tried the Room service/Business Centre and The Food Store. All were good! From the food,the staff and food...Wonderful suprise,The GM, Ian Barrow..replied my feedback.. To the Doubletree team - Keep up the good work and kudos to all of you. Will definetely come back. Try it as its still new and not so crowded ! Plus take... more
2-star response time from hotel
I called at night to enquire but the staff who answered my call did not know about the promotion package advertised in their website. She promised to get someone to call me at 8 am the next day. When no one called, I rang up the hotel again at 8.20 am as I needed to book a room urgently. This time, another staff answered but could not confirm the type of bed available. I was told that reservation could not be cancelled even though they could not confirm my request for a king-sized bed. Again, I was promised that some Manager would return... more
Shows that great service can overcome any new teething problems!!
This is a very new hotel - as of end of August, construction of the road access and executive lounge is still ongoing. Nonetheless, any inconveniences with the terrible parking or the bad signages were overcome by the extremely wonderful customer service by all Hilton staff here. Pros: Great service Brand new rooms Very good breakfast Cons: Bad parking and no valet No executive lounge - still under construction Showers have weak pressure Poor (brand new) elevators that do not work well Slow... more
Lucked out on this one!
Lucky to have booked while the 2 nights for the price of 1 deal was still on. The hotel is huge, modern and tastefully designed. We were told that the double room we paid for was not available but things turned out for the best since we got an upgrade to a suite. Pros: friendly and great service breakfast buffet had tons of options (Indian cuisine was delicious) guaranteed good night's sleep with the immaculate rooms and comfy sheets and pillows rainshower a plus ... more
1st Doubletree by Hilton in S.E.A - yes, it's the talk of the town!
Check-in: 05 August 2010 Check-out: 09 August 2010 I had a 5D4N stay at Doubletree by Hilton, Kuala Lumpur. Being the very first group of guests, of course, the rooms were extremely clean and speckless! Everything is brand new. Even though it belongs to the Hilton Group, towels were not simply transferred from other properties but brand new and tagged "DT/2010". Concept: CARE. Upon arrival, you receive a piece of the signature Double Tree chocolate chips cookie. It's huge, yummy and kinda filling with lots of choc chips and... more
One of the first guests
As one of the first guests to stay in this hotel, I guess that my review will be slightly tainted, after all how can you have an issue with cleanliness when the room is brand new! As the hotel was still only half open there were a few teething problems, but these were quickly compensated for by the enthusiastic staff. I rated the location as average for two key reasons, firstly taxi drivers have no idea where the new hotel is, so be sure to carry a card from the hotel, and secondly around rush hour time it the traffic makes it a long drive... more

Traveller Ratings

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Overall
8.5 / 10
323 reviews
Brilliant
132
Good
131
Average
41
Poor
8
Awful
11
Room
9/10
Service
8/10
Value
8.5/10
Cleanliness
9/10
Location
8/10
Hotel AmenitiesHotel Description
  • Fitness Centre
  • Restaurant
  • Room Service
  • Suites
  • Swimming Pool
Rooms: 540 More Amenities
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