Delmont Hotel

It is a shame that you found the hotel so unsatisfactory in order to make such awful comments, especially as it appears the car parking was the main offender. Unfortunatley, we are not in a position to control the on street parking outside the hotel (especially in the middle of August!!) and we do not claim to have a carpark. I feel that we are being unfairly blaimed for something we cannot help and this has put us in a bad light with you and therefore we could not win whatever we did. If you had come back to reception on check-in to report your apparant complaints, we may have been able to help you but you did not give us the chance and were obvioulsy in a bad mood when leaving. Regarding your last comment about our breakfasts I can only say that our food is renowned for its high quality by the many thousands of guests who stay with us each year who are also very satisfied by our rooms which are inspected twice a year by the AA and the Tourist Board who in 2010 raised the percentage of our 2 star rating. During 2010 we have also had a refurbishment programme of both bedrooms and public rooms which is near to completion.

We are just completing a refurbishing programme in bedrooms and public rooms alike, which will give our guests even nicer surroundings, but this is not to say that prior to this, the rooms had a smell and an overall atmosphere that was poor. If any guest has a complaint such as smells, stained carpets or any of the other things mentioned, the first thing to do is to make the complaint at reception. As far as I am concerned this was never done and so treat these comments accordingly. Anyone can make allegations after the event which is unfair as it does not give the chance for redress. Many people enjoy the suroundings, (Visit our web site) and hospitality at the Delmont year on year.

This group have visited many times prior to our purchase of the business, as I believe they were friends with one of the previous owners, and even came during our second year when everything was fine, otherwise I suggest they would not have booked this holiday. The only problem during the duration of this holiday was the fact that on arrival, the group was over subscribed by one, even though it had been requested and the organiser informed the hotel was full, this person was still brought. We did manage to sort this problem but the organiser blamed the hotel and would not let it go. Throughout the duration of this holiday no complaints were made about anything, I personally took one of the guests to hospital one evening in my car but this has obviously been taken for granted. The description given in this review bears a very good resemblence of the property when we took over the business. We have since upgraded the hotel and I agree there has been a very big change in the last seven years, the Hotel is far superior and is a wonderful place to holiday. Unfortunately, this review is just a way of having a go at us because the organiser cannot admit he was wrong.

When people have complaints, why do they not direct them to the hotel which is the fair way to do things giving us the chance of redress. Instead they write 'ANONYMOUSLY' on this site where they can say whatever they like. This hotel is not dated and filthy, (Please visit our web site), and with regards to the remarks about us being ignorant and common, if the author was big enough to give personal details I would consider suing. I notice this is another person who gives the stunning panoramic view across the North Bay a 2 out of 5 rating, what do these people want? Our staff are properly trained, presented, and are well mannered and are well known and appreciated by all our many regular guests. Parking is not a nightmare if you are prepared to look for a space, most people seem to be able to do it.

Many thanks Joan & Rob for the very nice comments you have given regarding your stay with us at the Delmont. You obviously appreciated the very hard work that is put into making your holiday a happy one, as your entry was 2 months after your visit. I am very pleased you enjoyed your stay and look forward to welcoming you in the future. I do note that contrary to other anonymous comments made on this site, you did manage to put your names and dates of stay. There must be a moral in this story.

Thank you very much for your balanced comments. I am very glad you enjoyed yourself and look forward to welcoming you in the future. I cannot believe your comments are about the same hotel as some of the other slanderous comments made on this site, so once again I thank you very much. I hope people will start to see through these other comments.

Thank you very much for your kind comments, I just wish everyone was as balanced as you but unfortunately, as you say, people do moan at anything. We look forward to welcoming you back soon.

Another 'ANONYMOUS' author, who any balanced person would say with all those terrible things wrong in their room should have complained at the time to the hotel, and quit rightly so. No one has ever complained of such things, especially all together. We are at the moment completing a refurbishing programme to bedrooms and public rooms but this does not mean the hotel prior to this was as stated. We are inspected twicw a year for our 2 star rating of which our percentage was increased in 2010 and we hope to increase this further after the refurbishment.

Our hotel is completing a refurbishment programme as I write. This does not mean that prior to this it was dated, scruffy or unclean in anyway, and the en-suite meets all the size criteria for our star rating inspections. Our food is renowned by all our regular customers who visit year on year eating in our airy dining room with chandeliers to light it. Not what you would normally find in the suggested canteen. (See our web site for pictures). Our staff are always very pleasant, some have been with us many years and are also enjoyed by our regulars and new customers alike. Although I do not condone staff chewing gum and if I knew about it I would have stopped it but to make a formal complaint about it on this site and not at the time if it bothered you that much, are we just looking for problems.