Ebury Hotel

Our hotel was built in the 1840s, initialy as two houses for two important Victorian gentlemen. Unfortunately at that time the technology for lifts and air conditioning was unavailable. We do not have a suitable place to install a lift, and due to our English climate, a/c is unneccessary (apart from one or two days in August). My staff are more than happy to carry guest's luggage, and all guests would be asked if they require assistance. Although we have yet to find a third floor in the building. There are times we wish we had the open spaces of America, and a blank canvas to design and build a hotel with every up to date facility, however our hands are tied by constraints dictated by the building, and the conservation area . Perhaps that is why the cathedral doesnt have a lift or a/c either.

Last weekend we had the misfortune of accepting a small group of Londoners visiting the provinces for a wedding for two nights. After their first nights stay my staff had to field complaints from the rest of the hotel regarding their behaviour; drunken singing, shouting, and running up and down the corridors until 2am. On Saturday morning, we pointed out that this was unacceptable, and if it occurred again they would be asked to leave. We were then informed that this sort of behaviour is to be expected at the weekend, well I am sorry but it's not, it's selfish, childish and thoughtless. With regards to the rest of the review I wont waste my time defending my hotel, as previous reviews speak for themselves. Finally I am rather glad the reviewer prefers a different hotel chain, I shall warn them in advance.

All our radiators are fitted with thermostatic controls, if the radiator is too hot, a quick turn of the control, and bingo, no more heat. Yes I admit one or two of our rooms have squeaky floor boards, however the building is over 165 years old. Our beds are not rickety, they are new king size 5ft by 6ft 6" beds, not quite as big as the American king size, but perfectly adequate for the normal size of our guests. There are also one or two rooms where we have been unable to install a shower, these ensuite rooms have a full size bath and a handheld shower, again with perfectly good temperature control. (I was unaware that the word "en-suite" meant shower). Other than the above points we seemed to pass muster, and we always welcome constructive criticism.