Corn Mill Lodge Hotel

I remember this baptism well in spite we do 20/30 baptism's per year the lady concerned was very exacting about minor details which were over and above what we usually offer but I do recall asking the mother to step aside and have a quick word with me about more guests being there than were booked for. I must at this point say that we do not charge for the private room whatsoever but it is explained that the condition of the booking is that everybody is catered for who attends, in this particular case we know more guests arrived owing to the fact that all the plates which we had pre counted had gone and there we still people wanting to eat. I said to the lady it looks as though more guests have come than you expected and did she want me to put more food out on the buffet tabele and increase the number of plates, I was told you can do what you want but I shall not be paying any more money as 4 people did not turn up, it was obvious that a lot more than 4 people arrived who were not catered for. Gordon Jowett, Owner

Unfortunatley on this occasion the couple getting married invited to the evening disco function at which we serve a hot and cold bufett, far more guests than they had catered for as we do not charge for the room hire we do expect customers arranging functions to cater for the amount of guests they have invited, that was not the case on this occasion. We have plenty of customers who would disagree with my description of being obnoxious and not very friendly. Very friendly, Gordon Jowett, Owner.

Unfortunatley the insect in the cola glass was true, we immediatley investigated all possible reasons for this but were unable to come up with an answer, the suggestion that this may have been placed in the glass by the diners is an exageration of what was said. In trying to rectify the problem I offered to replace the drink, I was told that is not good enough, I then offered to replace the round of drinks for 4 people that was not good enough, I then offered to replace the total drinks for the night, that was not good enough, I then asked what would be good enough, the answer was to write off the cost of the whole evening i.e. food and drinks or I was told they would go to the Health & Saftey executive, they were told by me that we run a clean bar and kitchen and do not have a problem with Health & Safety, I then offered their spokeman the name and phone number of the Health & Safety department and I took the decision at that time to write off the total drinks bill but refused to write off the food. Was this fair? I think so! Gordon Jowett Owner

Our company policy for weddings is that during the week and on some friday nights we will allow the function room to be used free of charge providing our food is consummed during the function, this type of evening function starts at 7.30pm with a buffet served at 9pm in this particular case they wanted to arrive late afternoon and use the evening buffet for the wedding reception with nothing else to eat for the evening. We always make weddings a special occasion for the bride and groom and this wedding did not meet that criteria, we are accused of being concerned about profits, yes of course we are, it pays wages. Gordon Jowett. Owner