Rowhill Grange Hotel & Utopia Spa

, Dartford
4 star
Top Dartford Road DA2 7QH, Dartford, United Kingdom
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a nice little touch left in our room for us Lovely grounds. our room 2
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Rowhill Grange Hotel & Utopia Spa reviews

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Keep returning.....
I have stayed at the Rowhill Grange on several occasions and would recommend it every time. The food is great, the service is efficent and the spa is excellent (far better than some other so-called spa hotels!) You wont regret it!
Spa rewards???
We just returned from a one night spa experience at the Rowhill Grange hotel. The hotel itself is in a lovely location, very close to London which is great if you are looking for a quick break away from the city. The building looks very charming from the outside and has some modern touches inside. Check in was quick and easy. We stayed in the Hibiscus room at the end of the corridor which makes the room lovely and quiet, just what we had in mind. Rooms are big and the bed is comfortable and the sheets are the kind you'd love to... more
Ruined the start of our Honeymoon!! Never Ever Agin!!!
We booked to stay on 1/9/07 for the night of our wedding. Paid £350 for the most expensive room, didnt include any treatments. We were both bitterly disappointed, there were a list of things wrong:- 1) The key to our room was missing (as the couple before had taken it with them, shouldnt this have been checked when they checked out!) So everytime we went for a walk or drink, we had to either spend ages for the reception staff to come with us and let us in or trawl through the adjacent rooms for a cleaner. 2) On the night... more
Management response from I-Heath

May I firstly apologise for your dissatisfaction with your stay at Rowhill Grange. As I am sure you can appreciate, trying to investigate all of your comments is extremely difficult five months after your stay. Whilst I do have some information from the Duty Managers log of that day I am unable to comment on all of your feedback. I am unable to explain why there was not a key to your room, this inconvenience should never have occurred and I am extremely disappointed it did. Our Wedding Night Celebration Escape is a very popular package and is generally very well received after a long day of celebrations. I am satisfied that we delivered everything that was included within the package as detailed in our brochure. Whilst the supper tray is designed as a light meal before you retire for the night, I have noted your comments on portion size. Breakfast is available in our Restaurant or in the comfort of your room. For the convenience of our guest’s breakfast order cards are placed on the bed after it has been turned down in the evening. This practice acts as a reminder for those guests that do wish to have breakfast in their room to indicate their requirements before going to sleep. Our guest directory in our bedrooms and welcome letters give full details of where and when breakfast is served in our restaurant. From our Duty Managers log I can see that two other guests also commented on the milk cartons that day. The conclusion was made that a less than perfect batch of milk cartons had been received from our supplier. Milk cartons were removed from all bedrooms on Sunday to ensure no further guests had a similar experience. I am unable comment on the time it took for your taxi to arrive. I can only assure you that the staff on reception that day would have given you the information they were receiving from the firm and would have had no reason to give you anything different. May I once again offer my sincere apologies to you. We pride ourselves on the fact that most of our business comes from recommendations and referrals and I thank you for your feedback. I hope I will have the opportunity to welcome you back to Rowhill Grange in the near future, personally overseeing your booking, ensuring your complete satisfaction. Ian Heath General Manager

A genuine Review
I hve just spent 3 excellent days at Rowhill Grange. My ratings out of 5 and comments. Accomodation 4/4.5.....Extensive works have taken place in the hotel over the last year or so and are now near to completion.While i wa there there was some building work still going on but this was not over intrusive, although being worken at 7.30am to drilling was not ideal. The style is now modern, boutique style but retains the charm of the building and decor is to a high standard. Staff 4.5.......Very friendly and helpful<br... more
Not ever going back
All started out fine at the Rowhill Grange. Checked into a nice room, nice décor & touches, bathroom ok – nice to have a separate shower (even if it was starting to look a little worn) Went to the restaurant to eat, that’s when it started to go downhill. The staff were over attentive, not a problem at first, but started to feel quite uncomfortable at being watched all the time, offered extra bread every 5 minutes, having glass topped up almost every time you’d taken a sip………. The food wasn’t anything... more
Management response from I-Heath

May I firstly apologise if you felt your illness was not taken seriously. I have spoken to our reception team to reiterate the policy of reporting guest illness to the Duty Manager and am confident this will not arise again in the future. Unknowing the exact date of your stay, I have reviewed all possible dates and have found no other possible food complaints. I hope this helps to put your mind at rest. May I assure you Rowhill Grange operates a strict food safety policy, audited by an independent company HMS. Rowhill has always scored highly in audits, above the national average, from both HMS and the local Environmental Health Department. I am sorry to read that you will not be staying with us again; however, I hope that with my comments in mind this will help to restore your faith in Rowhill Grange. I would welcome the opportunity to personally oversee a future stay with us where I am confident you will receive our very best attention. Ian Heath General Manager

Very pleasant place
This is a nice, small luxury hotel. Service is pretty good, although not outstanding. The hotel itself is a pleasant building and the rooms and public areas are sumptuous and comfortable. I didn't eat here so can't comment on the food. The hotel is fairly expensive given that it is outside London. However, the surroundings are peaceful and it is like an oasis.
Heaven on earth!
This hotel is simply heaven on earth! We stayed here for our first wedding anniversary on the 'Sunday Night Spa Escape' package which includes one night accommodation, three course meal in the Truffles Restaurant, day membership of the spa and one treatment. We had just walked 90 miles of the North Downs Way the previous week, so were looking forward to a bit of pampering and indulgence and we were not disappointed. We arrived just before 3pm on the Sunday afternoon and checked into our room. The hotel is very impressive but homely... more
Our Wedding Night
We arrived at 11pm after our Wedding, we we shown to our Four Poster room - The Primrose. Room service arrived promptly with drinks. The room was luxurious, the bed linens was crisp & clean. We also had a flat screen tv and the room had a sofa & small dining table with wonderful views over the front lawns. Breakfast arrived on time in the room the next morning. The bathroom had a lovely power shower in & there was also fluffy with bathrobes to relax in. All in all a lovely hotel which I would recommend & definately... more
A Cosy Set up
I went to Rowhill Grange on a Sunday Night with an open mind after reading several reviews on various websites. The hotel was compact and had benefited from a recent makeover. Whilst retaining the external country cottage image the internal refurbishment was chic and stylish. The spa area was smaller than anticipated but well designed. A relaxation room would have been helpful as I felt there was no where to put my feet up after my treatment. The restaurant and Spa staff were highly professional and well mannered. At the dinner... more
Wonderful Stay!
Just returned from Rowhill Grange today and felt it appropriate to thank the hotel for our wonderful stay by giving it a good review. We booked ourselves in on a summer spa deal which was extremely good value for money and superceded our expectations. The hotel has just finish a complete makeover and the quality of the room finishings were of a very high standard, and even the bed linen felt expensive! The staff welcomed us and were attentive to our every need. A table for our afternoon tea was already booked for us and the... more
What a disappointment
Rowhill Grange looks gorgeous from a distance but in the flesh it is disappointing. Two biggest disappointments: 1. Dreadful showtunes music on constant repeat throughout the hotel. Given the rates surely management can afford some new cds. 2. Worst body treatment I've ever had. I spent the full 85 minutes seething at how ineffectual the woman was. When I finished the treatment there was no one in the treatment area for me to speak with to express how disappointed I was. What a shame as the products selected are beautiful.

Rowhill Grange Hotel & Utopia Spa also called

  • rowhill grange hotel utopia
  • Address: Top Dartford Road DA2 7QH, Dartford, United Kingdom

Traveller Ratings

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Overall
8 / 10
326 reviews
Brilliant
181
Good
62
Average
34
Poor
33
Awful
16
Room
8.5/10
Service
8.5/10
Value
7.5/10
Cleanliness
9/10
Location
8.5/10
Hotel Amenities:
  • Bar/lounge
  • Continental Breakfast
  • Fitness Centre
  • Free High-Speed Internet
  • Free Parking
  • Restaurant
  • Room Service
  • Suites
  • Swimming Pool
  • Wheelchair Access
Rooms: 38 More Amenities
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