Cleveland Hotel

, Torquay
Cleveland Rd TQ2 5BD, Torquay, United Kingdom
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I have always found this hotel Highly recommendable in everyway. Very clean and
I often have the awesome task of booking hotel for musicians playing at our jazz club. No longer is this awesome now I have found the Cleveland Hotel. I can be assured that even people with the highest standards are more than happy to stay at this hotel. I have excellents reports of it and I know the owners and staff to be extremely helpful and obliging. Many many thanks to all concerned I give this hotel 6 stars******
Fanatastic!!
Just returned from a two night stay at the Cleveland. It was brilliant! Beautiful clean room with lots of extra touches. The hotel is in a great position, 10 minutes to town centre, but really quiet street. Breakfast was excellent, freshly cooked and lots of choice. Wayne and Jane are excellent hosts, very easy to chat to, felt like they were friends! Would definitely recommend this hotel, its a gem!!
Friendly Atmosphere, Good Service, Great Hotel
My Husband and I stayed at the Cleveland Hotel for two nights and were very pleased with the service we received. Our room and bathroom were clean and well furnished with a nice comfortable bed and all the personal touches you could want.. Breakfast was lovely with many different choices of cereals, yoghurts and fruits not to mention the fabulous `Full English' to follow which had everything and was cooked fresh for you. We couldn't have asked for more friendly hosts than Wayne & Jane, we wish them every success and hope to... more
outstanding accomodation
I thoroughly enjoyed my stay at the Cleveland Hotel. I have travelled to many places around the world but I cannot compare anywhere to the outstanding hospitality we received. The hotel was immaculately clean, beautifully decorated with lovely finishing touches. I have just read some of the other reviews and cannot understand how the odd one or two who were not 100% satisfied..ridiculous!! The breakfasts were first class and the location ideal for anyone wanting to get around Torquay by foot. J & W have certainly sussed out... more
What a fantastic place
Just got back from a wonderful weekend away to Torquay and now cant wait to go back to the Cleveland Hotel. From the moment we arrived me and my partner felt as if we were a part of Wayne and Jayne's family. We were made to feel very special. I can not think of any thing negative to say about the hotel. The breakfast was the best full English breakfast i have tasted and there was lots of choice with plenty of cereals and other goodies available. The location is ideal and i would not pay any attention to the person who said it was a 25... more
Its all about staying at The Cleveland
I stayed at The Cleveland this weekend for the second time, I never got my car stuck on a rock like my mate did last year :) I like this hotel and I would go as far as saying I will probably only ever stay at this hotel when I am down in Torquay. The family and the surroundings are so friendly and welcoming. Both experiences I've had here have made me want to come back. I would recommend anyone to stay at The Cleveland. I will be back. Tracey :)
We didn't get the room we were expecting
This 4 star B&B looked very promising from it's website, and has had a facelift and new furnishings added to help along it's way to becoming a "design boutique hotel" - it was given a ETC 4 star guest accomodation rating in July of this year. We spent a week here after booking directly with the owners. Because we only booked the day before, we were given the double room with private bathroom (room 6 - the only non en-suite room), for the first half of our week with a promise to be moved to an ensuite room for the 2nd half. When the day... more
Management response from thebigboss

As the owner of this hotel i would just like to reply to your review , with regards to the issues raised we find them to be a little unfair and not quiet the full story . I would firstly like to say we do appreciate all reviews made , and know that we wont [please all the people all the time ?, even thougth we do try our very best too . With regards to your comments ,when you was thinking of booking your holiday with us for the peak season only a day before arrival . you was told that the only room left available was one non en-suite room however you insisted that you wanted this room because there was nothing else available .you was happy with this arrangement and you booked , At this time i said to you that if a en-suite room became available that i would let you have this , unfortunatley this did not happen . The issue that you have raised about not being offerd any refund i find a little unfair due to the fact that the rooms are of the same price ,and so therefore can not give you money off some thing that you had booked and that you actualy received . However i would like to point out that you by some mistake have forgoten to mention the fact that you was given a big box of luxury m&s biscuits and a complimentary drink from the bar just as a goodwill jesture .The points made concerning the power of the shower was at know time mentioned to us during your stay and as we had only just taken over the hotel we was not aware of this problem until reading your review , so i would like to thank you for bringing this too our attention .I feel that if you had viewed some of these opinions to us during your stay we could have resolved them, but unfotunatley when we asked if everything was ok with your stay you just replied that you had a lovely time ,and thanks . So i do apologise for any short falls in your stay with us and hope that you will allow us to welcome you again .Wayne

'Great experience'
What can we say. Arriving at the cleveland,we were given a very warm welcome by J and W, this was only a taste of things to come. The rooms were very tastefully decorated and comfortable and we instantly felt at home. The location could not have been more ideal and everything was within walking distance with plenty of amenities. J and W were a great source of information and there was a great family atmosphere. There is no doubt that we will have to visit again in the near future knowing that our comfort and enjoyment is certainly... more
fab weekend away!
Just got back from our trip to torquay - had a great time and booked with The Cleveland at the last minute - Management were superb, incredibly welcoming and accomodating! We had a family room which was very tastefully decorated - everything we were hoping for! Thank you J and W!! From the Brummies and their Mini!!
Bravo
We stayed at The Cleveland last week and it was a delight to have chosen that establishment for our accommodation. The whole family thoroughly enjoyed our week away. The family atmosphere was truly welcoming and our rooms and the hotel surroundings were ideal. The location was perfect for our entire group which varied in age from 1 to 70. The beach was a 10 minutes walk which was a perfect distance to feel slightly secluded from the center of it all. The cleanliness of the Cleveland together with the owners hospitality made... more

Cleveland Hotel also called

  • cleveland hotel torquay
  • Address: Cleveland Rd TQ2 5BD, Torquay, United Kingdom

Traveller Ratings

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Overall
9.5 / 10
77 reviews
Brilliant
69
Good
6
Average
1
Poor
1
Awful
0
Room
9.5/10
Service
10/10
Value
9.5/10
Cleanliness
10/10
Location
9/10
Hotel Amenities:
  • Free Parking
Rooms: 8 More Amenities
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