Cleveland Hotel

As the owner of this hotel i would just like to reply to your review , with regards to the issues raised we find them to be a little unfair and not quiet the full story . I would firstly like to say we do appreciate all reviews made , and know that we wont [please all the people all the time ?, even thougth we do try our very best too . With regards to your comments ,when you was thinking of booking your holiday with us for the peak season only a day before arrival . you was told that the only room left available was one non en-suite room however you insisted that you wanted this room because there was nothing else available .you was happy with this arrangement and you booked , At this time i said to you that if a en-suite room became available that i would let you have this , unfortunatley this did not happen . The issue that you have raised about not being offerd any refund i find a little unfair due to the fact that the rooms are of the same price ,and so therefore can not give you money off some thing that you had booked and that you actualy received . However i would like to point out that you by some mistake have forgoten to mention the fact that you was given a big box of luxury m&s biscuits and a complimentary drink from the bar just as a goodwill jesture .The points made concerning the power of the shower was at know time mentioned to us during your stay and as we had only just taken over the hotel we was not aware of this problem until reading your review , so i would like to thank you for bringing this too our attention .I feel that if you had viewed some of these opinions to us during your stay we could have resolved them, but unfotunatley when we asked if everything was ok with your stay you just replied that you had a lovely time ,and thanks . So i do apologise for any short falls in your stay with us and hope that you will allow us to welcome you again .Wayne