Paros Agnanti

Dear Sir and Madam We would like to state some facts about our hotel and your stay that you may have overlooked while reviewing. Our hotel's maximum number of staircases is three. Additionally, one can avoid walking up most stairs, by simply taking the elevator, as you had done, on the night of your arrival. Bear in mind that you arrived late at night, seven minutes after midnight. The only department of our hotel open 24/7 by default is the reception. After checking in, you took the elevator with the receptionist, walked around the building and then went up 7 steps to your room. In check out, you did not ask us for any help with the luggage, which we would be very happy to offer, as we do with every guest who asks. Hotel Paros Agnanti is a 4* hotel and we uphold a high standard of service in all departments. When there are two employees on duty at the front desk, the one talking to you will look at you, while the other one will attend to other matters. Also, please note that the first building of our hotel complex was build in 1998 while the building in which your room was located was built in 2002. The linen used in rooms is one year old at most, is in top condition as we renew them every year and is changed every second day for each guest. However if you have required daily changes you could have told us so and we would be happy to provide them. Furthermore, all our rooms have new orthopaedic mattresses and are being cleaned every day. There was never a need for deadbolts neither in our hotel, nor on the island of Paros in general, due to the low crime rates. The Hotel is however protected by alarms, security cameras and by a night guard who is on duty all night long. The shuttle bus you mention has never ran late and as you were told on the day you called us to complain about its delay, the mini bus came on time to the designated area, picked up other guests and returned to the hotel on time. The reason you missed it and waited for 45 minutes is that you were on the wrong spot, as the front desk employees told you on the phone. We even sent the mini bus again, to look for you, and still the driver could not find you, because you were not on the correct meeting point. We inform all of our guests upon arrival, and we give out printed timetables for our transfer service including the meeting points. The only condition to catch the mini-bus is to be in-place (at the Post-office near by the port) and on time. On the beach towels policy, the 5 euro deposit, which is refunded upon towel return, is a standard practice among many hotels of all categories. The beach in front of the Hotel is public and we have never stated anywhere that we own a beach. Therefore, sun beds and umbrellas on the beach are not property of the Hotel; they belong to a third party businessman that has no relevance what so ever with us.