Fieldhead Hotel

One minute we are criticised when guests can’t get in, the next we are criticised when they do. Firstly, regards the rate, the Reviewer in fact spent £85.00 per person for their sea view rooms, four course dinner with choices on each course and an extensive breakfast with a choices from the buffet (cereals, juices, prunes, grapefruit, cheeses, cold meats, croissants, muffins and Pains au Chocolat) followed by a selection of cooked that would do a 4 and 5 star hotel proud. (We just do it smaller as we are more petite than they are.) The remainder of the £500.00 was drinks and wine. “the website makes the hotel look bright and inviting” Our web site shows the hotel as it is other than since those photos were taken we have put in many new carpets in bedrooms, linen, new furniture in rooms, new showers, bathroom cushion lino flooring and double glazing. We do not doctor our photos in any way. “"unrivalled sea views" were hardly unrivalled” If I may, I will refer you to TripAdvisor’s own photo gallery:- "The Best little hotel in Cornwall" glad2bme51, CT, USA Jul 18, 2007 The photo in the centre is from our Sitting Room and shows the uninterrupted view out to Eddystone Lighthouse 14 miles away on the horizon. “yes you could see the sea, but not before you had the pleasure of looking at the back of some really scrubby buildings in the foreground.” This reviewer’s room was on the 2nd floor. The above photo is from the 1st floor. Surely views from the 2nd floor must be better than the 1st ? “My brother's family room was pokey in the extreme, with a double bed and bunk beds” This pokey popular family room is 25 feet long by 12 feet wide. If this is considered pokey, then I think many hotel bedrooms would be called pokey. “our bath panel was broken” and has been renewed. Regrettably breakages occur and sometime cannot be repaired immediately and this comment is appreciated and apologies are given for not having repaired it before their arrival had we had time. They stayed one night and it was repaired the following day. “The website makes you believe that the restaurant serves good, fresh, local food well cooked.” Other TripAdvisor Reviewers love the food as do our regular, local and returning clientele. It is regrettable this Reviewer did not like the food but I can assure you, 95% of guests do and we will not change for 5%. As we said at the start, one Reviewer complained when he couldn’t get in. "Guests comments are always welcome and are treated constructively" And they are. I hope TripAdvisor Readers will appreciate that the comments themselves must be constructive. From this review, the bath panel has been renewed and new cushion lino in bathrooms where there were carpets. The Reviewer has been informed of both these points. To say one is unable to see the sea from our 2nd floor and call a 25ft x 12ft bedroom pokey is fine if one lives in a substantial high-rise residence but this size of room is not normally not considered “pokey” by Mr Average. "the customer is always right"!!! The customer is right but one cannot agree with pokey and unable to see the sea when both statements are incorrect. “He needs to understand that the website totally exaggerates the true nature of the hotel” We are a 2 star hotel. Okay, I appreciate the photos look 5 Star and maybe that is the problem. The photos show us as were are and not as the 2 star hotel we are rated, but the hotel does not carry out the ratings. “Unless the owner/manager accepts that there are serious problems with his hotel” The Owner/Manager realises this is a very excellent 2 star hotel with lots of lovely attributes like free on site parking, free internet access from anywhere in the hotel, free heated outdoor swimming pool, lovely bedrooms with fantastic sea views with food that 95% of our guests love but will never be 5 star and 2 star is clearly noted on our web site. The Management has offered the Reviewer a FREE week’s stay on Dinner, bed and breakfast if any of the photos or statements on the hotel web site are incorrect. The offer has not been accepted. Finally, Management has taken seriously the comments made by this Reviewer and has dealt with matters as stated.