Invicta Hotel

Although dissapointed to read these comments we always welcome constructive criticism and try to address any potential problems effectively, We would however like to make the following comments in response to this review. A large percentage of hotels now charge for accomodation at the time of booking especially when booking online, we decided to continue to allow guests to pay in person, at check in. All our rooms have just been refurbished to a high standard and guests are more than welcome to inspect the room before making payment. Had any objections been made then i would have resolved the matter accordingly. We have a very strict towel changing policy at the Invicta Hotel, all towels are changed daily. We do however try to be environmentally friendly where possible and if a towel has not been used then we will leave it. The bathrooms incidentally dont have towel racks so this remark cannot be qualified. We are very proud of our extensive breakfast menu. All our food is cooked fresh not pre cooked for speed. On rare occasions when all guests decide to come at the same time and at the last minute, this could mean a short wait for our guests. Chef provides toast with all breakfast dishes. As mentioned previously payment is taken whilst checking in, this also avoids guests queing up to check out in the morning whilst breakfast is being served. There is always more than one member of staff on at all times. We are a friendly, family run hotel and we pride ourselves on our excellent customer service. Nothing is too much trouble and we like to offer a personal touch. A huge percentage of our comments highlight the high level of customer service received, this is something we will continue to provide and strive to improve.