Glen Mhor Hotel

Dear 'great value for money,' Thank you for posting your comments following your very recent stay at the Glen Mhor Hotel Inverness. I am pleased that you enjoyed your stay and would have no hesitation in returning again in the future. We hope you do before too long! You did indeed stay in one of our fabulous newly re-furbished bedrooms. They are very special and certainly the ones over looking the river have exceptional views. I am sorry breakfast was slightly dis-organised. I take your comment constructively and have discussed the issue with my Food & Beverage Manager who joins me in offering our sincere apologies. At this time of year there are certainly good deals to be had when booking hotel accommodation and I am delighted you were able to take advantage of this. Once again many thanks for your positive comments and I hope we will have an opportunity to welcome you to the Glen Mhor in the future. Kind regards R Ratcliffe General Manager

Dear Weekend Break, Thank you for your positive and constructive comments posted recently following your stay at the Glen Mhor Hotel. You were indeed staying in one of our newly re-furbished bedrooms of which we are duly proud. We do have plans to re-furbish other areas of the hotel in the future which may well include the bar. Thank you once again. I hope to have the pleasure of welcoming you back to the hotel in the near future. Kind Regards RR General Manager.

Dear Disappointed, Thank you for giving me an opportunity to respond to your posting on Tripadvisor. Firstly I am pleased you found your arrival welcoming and stayed in one of our newly re-furbished bedrooms. However I would like to respond to your comments without predujice, and state the facts from the hotels perspective. As you know, I was aware of the alleged described incident at the time you reported the missing rings. My Duty Manager took a full detailed statement from you and handed this over to the police when they arrived soon after you had departed the hotel. We provided a list of staff on duty during the time you were here which was not difficult as it was a very quiet evening. It was then agreed that the police would contact yourself which I presume they did then decide upon the next course of action. For your information I have not heard from the police. If I do and they wish to interview the staff who were on duty I would happily co-operate with their investigation. However they have not been in touch. I can categorically say that we have not in the past had a similar issue concerning guests possessions in bedrooms. I am disappointed that you felt is neccessary to post on Tripadvisor when surely this is a matter between yourself, the police and the hotel. It is also grossly unfair to intimate that there is a thief amongst my staff without a shred of evidence. Trust me, if I suspected anyone and I felt they had a case to answer, I would commence disciplinary proceedings without question. Thank you again for giving me an opportunity to reply. Yours Sincerely, R Ratcliffe General Manager.

Dear Ben Fraser, Thank you for your comments posted recently on trip adsvisor. Firstly I would sincerely like to apologise for the apparent lack of Highland hospitality as described in your posting. I have thoroughly investigated your comments and would welcome an opportunity to discuss these with you. I can be contacted on Inverness (01463) 234308 or 252230 (direct). I look forward to speaking to you regarding this matter. Kind Regards Robert Ratcliffe General Manager

Dear' Warm Welcome' Thankyou for your kind and positive comments posted recently on tripadvisor following your stay at the Glen Mhor Hotel. It is always gratifying to know that our guests have enjoyed their stay and that we fulfilled their expectations. Your comments will be shared with the team. I do hope we will have an opportunity to welcome you back to the Glen Mhor in the not too distant future. Kind Regards Robert Ratcliffe General Manager

Reference: 'Okay, clean some staff issues.' I am the new General Manager of theGlen Mhor Hotel where you stayed earlier this year. Thank you for taking the time to post your comments on tripadvisor. You did indeed stay in one of newly re-furbished bedrooms which are to a very high standard I am sure you will agree. I would however like to sincerely apologise for the service at breakfast. This is not our usual standard. I do hope we will have the pleasure of welcoming you to the Glen Mhor Hotel again in the future. Kind Regards R Ratcliffe General Manager

Dear 'Better than last Year', Thank you for your kind comments following your stay at the Glen Mhor Hotel in September this year. I am the new General Manager and I am keen to respond to all comments posted on trip advisor regarding my hotel. The rooms which we have had re-furbished (about 25%)of the total rooms are very special and are of an extremely good quality. In particular the front facing river view rooms are wonderful. Thank you once again for your comments and I hope we can welcome you back to the Glen Mhor Hotel in the future. Kind Regards General Manager

Dear 'Fell in love with Glen Mhor', Thank you for your very kind and positive comments about the Glen Mhor Hotel. I am the new General Manager and it is good to hear reviews such as yours. It is my intention to respond to all reviews, certainly recent ones and since my time here. I hope we will have the pleasure of welcoming you back to the Glen Mhor in the not too distant future. Kind Regards RR General Manager

Dear 'Recent Remodel Successful', Thank you for your positive comments following your stay at the Glen Mhor Hotel in July 2008. I am the new General Manager and hope we will have the opportunity to welcome you to the hotel again in the future. Kind Regards RR General Manager