Corfu Hotel

This really is the worst hotel ever. When we booked with Mercury Direct, we were not aware that Ayia Napa was seasonal and that we had book the last two weeks of the season. They took full payment and gave little information. This holiday was a change of booking as we were supposed to go to Australia originally and couldn't make it. Mercury Direct offered us this hotel and did not give or forward any information. We should have asked more but instead we decided to research it ourselves.
When we arrived, the night porter/desk clerk was continually asleep and always drunk. When he did speak, he talked gibberish and said his name was Captain Kirk? 1st morning we paddled through a broken sewerage drain leaking raw sewerage all over the car park to get to our vehicle. The hotel was very quiet and had a dead atmosphere which guests were complaining about on 1st week, 2nd week most guests departed and the hotel turned off the pool bar, water feature and music.
In fact, the hotel was on close down mode and was like a ghost town. The food was boring and repetative but on the 2nd week, it was so bad we ate out in the evening. Breakfast dwindled and our 2nd to last day, we were given just eggs! Our last morning, we were given no breakfast at all even though it was paid for as they had shut the restaurant for the close of season! We had a 5 hr flight and were starving! Not even a cup of tea.
The lift and hallways smelled strongly of sewerage on the last week. I assume the lack of guests meant the toilets were not getting flushed. Our air con was fixed so that it was only recycling warm air (no cool air at all) On the last week, we returned late one night to find a mouse running around our 4th floor room. We reported it twice without any action being taken. Petrified to sleep with the mouse running around. We then noticed rodent poison traps in eating areas and also in overhanging vines! Had the worst case of jippy tummy ever and was in pain and never away from pharmacy.
Hotel owner intimidating especially when he realised we had lodged a complaint with our travel rep who was hopeless! Travel company, Mercury Direct, most unhelpful and despite reporting faults, did nothing to help. Finally, Mercury Direct actually investigated and came back accusing us of lies and mistruths?
Funny thing is we had told them when we lodged the complaints that we did not wish any refund etc as we were in the middle of purchasing a holiday home in the resort so we had no need to colour the truth? They were the most difficult and neglectful company we have ever had the misfortune to deal with.
If you have booked to go to this hotel, change it now before it's too late.