Holiday Inn Express Dubai Airport

Dear valued guest, First of all I would like to thank you for the feedback, I sincerely apologize for the inconvenience and disappointment caused during your stay with us. Regarding your comment about the delay at check in is regretted and I will be addressing this challenge with the team to ensure a smooth check in process for our guests. With regards to the fire alarm early in the morning, I fully understand the inconvenience caused, however our guests safety come first and we do take this point very seriously, we have a very advanced fire protection and alarm system that detect smoke at any area in the building, we have a well trained fire response team that will immediately investigate the matter and take the appropriate action. Regarding your comment about the size of the room, we are inline with Holiday Inn Express Brand Standard which offer our guests value for money, despite the size difference with other brand categories our rooms are modern and fully equipped such as “great power shower”, mini fridge and safe box, high speed internet, satellite TV with free movie channel and complimentary tea and coffee facilities. With regards to the bathroom toiletries, we follow the brand standard of Holiday Inn Express worldwide, however we have placed a tent card in our guest bathrooms advising our guests the availability of some additional free of charge amenities that can be provided upon request such as shaving kit, dental kit, cotton pads and nail file With regards to our Breakfast, unfortunately as a Holiday Inn Express we do not offer hot breakfast, currently we offer a continental breakfast with boxed cereal, pastries, fresh fruit, fruit juices, toast with preserves, yoghurt and sliced cheese. I hope that I have covered all your concerns, should you require any further clarification i would be delighted to discuss this further, please do not hesitate to contact me directly on the e mail address: ziad.khoury@hiexdubai.ae With Best Regards, Ziad El Khoury General Manager