Trump SoHo New York

Dear Claudiaspiandorim, My name is David Chase, general manager for Trump SoHo New York. I am delighted to hear of your recent stay with us. I often say this, but I have to reiterate that it pleases me to hear gracious feedback regarding our staff. Anticipating our guests’ needs is part of the level of service we aim to deliver and I am happy that your daughter was delighted with her chocolates and birthday card. I will most certainly let Hamlet know how much you enjoyed him and his kindness towards your daughter. Please come back when the pool is open as we would love to welcome you to Trump SoHo on your next visit. Best regards, David Chase

Dear Murray9000, Thank you for your thorough review. I am sorry that you experienced inconsistencies with our technology systems during your stay. We are working to resolve the issue and any feedback we receive on the matter is extremely helpful. I appreciate your kind comments regarding our team and their accommodating reaction to your situation. I am very proud of our staff and it pleases me to know that despite your troubles they responded with the highest level of service. We look forward to welcoming you to Trump SoHo in the future. Best regards, David Chase

Dear Elisad79, My name is David Chase, General Manager for Trump SoHo New York, and I want to first of all thank you for your kind words regarding our staff. Hiring excellent associates is something I am very proud of and it pleases me to know that our guests feel this level of service the minute they walk through our doors. In regards to your cell phone charger, our team tried to reach you via phone and email, and I am happy to say that we have your charger and will send it to the address we have on file. Please feel free to contact us with any questions you may have. Kind regards, David Chase

Dear Tuteandtoy, My name is David Chase, General Manager at Trump SoHo. Thank you for communicating your experience with us. In reference to the bathrooms, we do have guest rooms equipped with bathroom doors; suites also provide a dividing sliding wall between the bedroom and the bath. We are more than happy to make a note of your preference for a future stay. In our hiring process, we strive to hire experienced knowledgeable associates who provide genuinely friendly service. I am sorry that you did not feel that way. We look forward to welcoming you back to Trump SoHo. Kind regards, David Chase

Dear Joseph, My name is David Chase, General Manager at Trump SoHo, and I want to thank you for your detailed and constructive feedback. I have communicated your breakfast experience to our Food and Beverage team to ensure that both the attention and the food match the level of service we strive for. It is always a pleasure to receive positive feedback regarding our staff, and I will certainly share these comments with my team. Thank you once again for your comments and we look forward to welcoming you in the future. Kind regards, David Chase

Dear Kmh200886, Thank you for the thorough review. I appreciate your feedback and I sincerely apologize that we failed to properly inform your boyfriend about our automatic gratuity policy. We have alerted the team to be sure to communicate this procedure in advance to all of our guests to avoid any future mishaps. The Housekeeping department has been advised regarding the hairdryers in the rooms so that we can be sure each one is working effectively. In regards to the WiFi, we do offer 24-hour complimentary internet service in our Business Center. Again, thank you for such specific insights about your stay that enable us to improve the guest experience and make your next stay flawless! Kind Regards, David Chase

Dear Andrea, I’m so glad to hear you decided to stay in SoHo rather than the Upper East Side for this visit to New York and, most importantly, that our staff made your stay here at Trump SoHo exceptional. We look forward to being your new favorite home away from home when you are visiting from Italy. A presto! David Chase

Dear Teruo313, It’s a pleasure to hear how much you enjoyed your anniversary celebration with us. I’m so glad SoHo, rather than Times Square, is your new favorite destination and we look forward to making your next visit from Canada just as special! Kind Regards, David Chase

Dear Swampjumper, I am very proud to be part of a team creating memorable experiences such as your own and I look forward to sharing your comments with them. We hope to welcome you back to celebrate your next anniversary, if not sooner! Kind Regards, David Chase

Dear Haylat, My name is David Chase, General Manager at Trump SoHo, and I would like to thank you for your feedback about your recent stay. I will most certainly share your comments about our staff with my entire team. Also, we do offer complimentary internet access at our Business Center, which is available 24-hours a day for your convenience. Thank you again for your candid thoughts. We look forward to welcoming you back to Trump SoHo very soon! Kind Regards, David Chase