Ace Hotel NYC

There are some restaurants you enter and as soon as you see the place and taste the food, you know they will be around along time. Likewise, you can usually tell fairly quickly if they wil be gone in a year. Well I never had that feeling about a hotel until I stayed at this one. The location, the staff, the lobby decor and the stylish way the rooms are set up all make for the perfect combination. The staff combines excellent service with a sense of humor that works really well. I am not that easy to please as evidenced by some of my... more

I booked a stay for me and my girlfriend at The Ace Hotel in New York. The hotel was new and not ready on time so they asked us to stay at another hotel. Okay. But at the end I got charged on my credit card from different hotels. The one were I actually stayed and another one. I called Mr. Sudakow from the Ace Hotel at least 5 times but even now – 2 month later – I did not get back my money. So be careful!

this is a second message posted because the first one was rated wrong ( probably I ignore this part). I appologise for this and I hope I did not cause any false impressions. We stayed in a Empire States building room view which was amazing but besides that the time we had there it was GREAT! The hotel is not fully finished but if we weren't told so we could not sense that. The interior decorations and mainly the loby are perfect and it gives you a hommy feeling and everything that you might need is around you. You can find here a small... more

First off, let me say that the regular hotel staff were avuncular and helpful...albeit disorganized. Also, the amenities of the rooms surpass those found at the SEA & PDX locations. These are the only reasons that I am giving them more than one star. The problem with this location, and it is a BIG problem, is the management & fee transparency. I don't own a credit card, and don't believe in them, so I use my debit card to rent cars or hotel rooms. The person at the front desk informed me that since I was using a debit card, they... more

Have stayed at the Ace in Portland and Palm Springs, and I travel to NY a lot, so I was happy to see that they’d opened a new property there, and lucky that it was open on a recent trip, or mostly open anyway. The lobby and the rooms are up and running, but the hotel and the Stumptown coffee shop, The Ace’s usual partner in crime, will open later this summer. I was especially interested to see if the they could transfer their northwest laidback friendly hipster vibe to New York, and for now, they’ve succeeded. The staff were all... more

I live in New York and when my mother came to visit for 7 nights she stayed at the ACE hotel, newly opened. Results were mixed although since my mother got her room for $99 a night, there aren't as many grounds for complaint. The location near the flower district is fine, given the price, but it's a spot that's more convenient than trendy. My mother later found that at night the area becomes deserted, which can be disconcerting. Several subway stations nearby mean you can get anywhere, quickly: from either Herald Square or the two 28th... more

My husband and I checked in 2 days after the hotel opened. We learned it was a "soft-opening" as they weren't quite done with all the work. The gym, restaurant, and some other amenities aren't complete yet. We enjoyed the spaces, and the rooms were quite large for NY standards. The service, although friendly, was a bit spotty. I think that the staff are all finding their groove as the place just opened. Once they work out those wrinkles, the Ace will be a great hotel!

I went to NYC on May the 2nd and had booked a 10 night stay at the AH. Upon arrival the front door had a funny appearance. It looked dark and very welcoming. A manager came out an announced me that the hotel was not ready for the soft opening. ASTONISHED, SURPRISED, DISAPOINTED, ANGRY, FRUSTRATED were face i went through within seconds. A few minutes later the hotel manager came out and apologized. He added that they have relocated us in a nearby hotel for the same price. CURIOUS, DOUBTFUL, NOT CONVINCED were among the other... more

I have to start by saying that my initial experience with the Ace was unpleasant. I was told earlier this week, four days before arrival, that the hotel was not ready and that I'd been rebooked -- to be fair, at the same $99 rate -- at a much less cool hotel around the corner. A bit of protest on my part, as well as me pointing out that I'd booked my room almost as soon as the reservations lines opened in January, resulted in a 180, and I was moved back to the Ace. My impressions thus far have been about as solid as it gets for a... more

It surely is the dream of the frequent traveler to come across a true gem every once in a while. The Ace Hotel is one such gem. It shows that hotel prices in Manhattan don´t have to skyrocket as they use to. Hotel manager Jan Rozenveld promises to always offer a remarkable number of rooms for 99 Dollars (big enough room, but with bunk beds), even on Thanksgiving-weekend, even in the holiday season, even on 4th of July. For the price of a better hostel Ace Hotel offers not only 4-star-comfort with private bathroom, minibar, private... more