The Yas Hotel

Dear Mogowl I am terribly sorry to hear about your experience at The Yas Hotel recently. From what you have described, the service you received was uncharacteristically low for The Yas Hotel. While we realise that the futuristic and modern technology and design of the hotel will not always be to everyone’s taste we do strive to ensure that everyone’s experience is 5 tar and flawless. Because we did not deliver this to you, I sincerely apologise. I would like to assure you that your comments have been taken seriously and have been addresses with each of the departments involved. Because of your feedback, I believe we are another step closer to be delivering a better service to everyone that walks through The Yas Hotel doors. I would very much like the opportunity to discuss your feedback with you in person, if you feel comfortable doing so. Please do not hesitate to send me an email or call the hotel and asked to be transferred to my office. Your sincerely, Bryan Bourgeois Acting General Manager BBourgeois@TheYasHotel.com 00971 2 565 6000

Dear Guest, It has come to our attention that your stay at The Yas Hotel was not up to your expectations. As a new hotel, we are aware that improvements must be made in certain areas in order to exceed your expectations and I assure you that these are foremost on our priority list. I sincerely hope that you will allow us to welcome you back to The Yas Hotel and make your stay a truly memorable one. We appreciate and value your feedback as it allows us to constantly improve our service and give our guests an experience that is truly remarkable and reflects the standard that The Yas Hotel aims to achieve. I would very much like the opportunity to discuss your feedback in person or by email if you prefer, so that I can fully understand the problems you encountered to ensure these will not happen again. My team and I are at your disposal should you need to address any further concerns. Please accept our apologies and we sincerely hope we get the opportunity to make amends. Bryan Bourgeois Resident Manager BBourgeois@TheYasHotel.com Tel: 00971 2 656 0000

Dear Guest, It has come to our attention that your stay at The Yas Hotel was not up to your expectations. As a new hotel, we are aware that improvements must be made in certain areas in order to exceed your expectations and I assure you that these are foremost on our priority list. I sincerely hope that you will allow us to welcome you back to The Yas Hotel and make your stay a truly memorable one. We appreciate and value your feedback as it allows us to constantly improve our service and give our guests an experience that is truly remarkable and reflects the standard that The Yas Hotel aims to achieve. I would very much like the opportunity to discuss your feedback in person or by email if you prefer, so that I can fully understand the problems you encountered to ensure these will not happen again. My team and I are at your disposal should you need to address any further concerns. Please accept our apologies and we sincerely hope we get the opportunity to make amends. Bryan Bourgeois Resident Manager BBourgeois@TheYasHotel.com Tel: 00971 2 656 0000

Dear Guest, It has come to our attention that your stay at The Yas Hotel was not up to your expectations. As a new hotel, we are aware that improvements must be made in certain areas in order to exceed your expectations and I assure you that these are foremost on our priority list. I sincerely hope that you will allow us to welcome you back to The Yas Hotel and make your stay a truly memorable one. We appreciate and value your feedback as it allows us to constantly improve our service and give our guests an experience that is truly remarkable and reflects the standard that The Yas Hotel aims to achieve. I would very much like the opportunity to discuss your feedback in person or by email if you prefer, so that I can fully understand the problems you encountered to ensure these will not happen again. My team and I are at your disposal should you need to address any further concerns. Please accept our apologies and we sincerely hope we get the opportunity to make amends. Bryan Bourgeois Resident Manager BBourgeois@TheYasHotel.com Tel: 00971 2 656 0000