Secret Garden Beach Resort

We have not had any guests complain that they were unable to use our water heaters. However we are more than happy to assist with anything in the resort with which our guests have difficulty. All they have to do is ask. We change the towels and clean the bungalows daily and change the bed linen every 2 days. We are a small, casual beach resort but like most hotels we are aware of our responsibilities when it comes to conserving the island's resources such as water. We therefore provide 1 towel per person and beach towels are available on request. If any guest wants a fresh towel at any time, we are happy to provide it. All they have to do is ask. On a tropical island such as Samui, and in many places in Asia, there is no government sewage system. We rely on 3 trucks that go around and empty all the septic tanks on a rotation basis. Organic material can be digested by the bacteria that we put into the tanks but some material cannot. Hence the notice in all of our bathrooms. Hospitality is not an exact science and each guest has their own requirements and expectations. It is through communication from our guests that we, as owners, hope to be able to satisfy the majority of their requests.