Red Sea Relax Resort

Thank you for your review. I was sorry to hear of your less than satisfactory stay with us at Red Sea Relax. Your review was our thirteenth. Of our twelve previous reviews we received eight “5/5” ratings- the other four being “4/5”. We have been delighted with previous feedback and pride ourselves on providing good service that is affordable to all, as reflected in our previous reviews. I am very sorry to see from your comments however that our facility does not appear to have met your high expectations, and I will do my best to answer your points. Firstly you state that you only stayed one night. I can therefore understand that in the dark you missed our beach area which is 10 meters from our front entrance, equipped with sun loungers and just 50 meters down from the famous Lighthouse Reef snorkelling area. It is unfortunate that you considered it necessary to take a cab to get to a snorkelling or beach area when both were just seconds walk away. Although you state the hotel has no beach- you also state there is a charge for the beach. Unfortunately there must have been a misunderstanding- the beach area in front of the Hotel is equipped by us but actually belongs to the government. It is open to everyone and free of charge. You make several references to the facilities being “very used” or old. Our Dahab location is a brand new Resort open less than a year, and all facilities and equipment are brand new. We are constantly adding yet more facilities and I am sorry if you find genuine Egyptian cotton linen not acceptable. You allege there is rubbish at the back and thousands of flies. Both these issues can be a problem in Egypt- but I can only resume you have confused Red Sea Relax with another Hotel you stayed at. At our Resort the public areas are sprayed by the cleaners schedule at 6am each morning. Our rubbish is stored in a staff service area and collected daily by the City council. I am disappointed to hear that you were not happy with the breakfast. As previous reviews testify this is normally one of the things guests like the most about our Resort. The all-you can-eat buffet caters to the Egyptian, European and English tastes of the many varying nationalities we welcome at the Resort. If guests have any special requirements or tastes, if informed, we are delighted to oblige. You state that the restaurant floor was being swept during breakfast at 7.45. You are correct that it was being swept- because at this time the restaurant is closed. It does not open for breakfast until 8am. At 7.45 it is being cleaned ready for breakfast and there is no food out on the buffet. I am sorry if you were in the restaurant at this time- a member of staff should have politely asked you to leave until opening time. You comment that there was no water in the morning. This is true. It was true for every Hotel, restaurant and residential house in the Dahab Bay area due to the fact that the government was carrying out essential maintenance work. The cut in services was temporary and scheduled from 6am to 11am. I am sorry that you did not see the notice posted apologizing for, and warning guests of the impending inconvenience. The owner whom you state, was sitting all quietly, “not taking care at all” was in fact not the owner. The owner is male not female. I can only imagine you mistook a female guest who was enjoying their stay, sitting “all quietly” for the male owner. I would not expect a guest to make apologies to you on behalf of the Government maintenance work. Finally you inform readers that power cuts are frequent. This may be possible in other areas of the country- but not in the tourism area of Dahab. This short loss of service was the first in over 12 months. I hope the above answers your concerns and that you enjoyed your continued travels.

Thank you for your very complimentary review. We are delighted you enjoyed you stay so much- and indeed found us through Trip Adviser. We very much hope to welcome you back to relax in the Red Sea again in the future!