Bellevue Hotel - Montmartre

This is our answer 1) The good bit first: In a very good position for a hotel, only 250 yards from the bottom of the Montmartre funicular to Sacre Cœur and the anvers metro direct from gare du nord. We used the next nearest (Abbesses) stop as more convenient for going into town: True. 2) The other bit: The hotel was more like a hostel. Clean, small room: Not true. A) The hotel was renovated in September 2003 and was awarded the 3* status by the City of Paris after an extensive review by a City Review Board made up of about 23 city representatives, including the Office of Tourism, the Prefecture de Paris, The City Fire Department, etc. Therefore, the rooms have a size that meets the rigorous standards of the City of Paris. Of course, some rooms are bigger than others, but the average size is about 14m² which is quite large by Paris standards. Further, our renovation, which costs us almost 1 million Euros, was done by an architect and decorator that did several BEST WESTERN 3* and 4* hotels in Paris, using the same kind of furniture and some of the same suppliers. Finally, you could have asked for the manager who would have gladly given you another bigger room 3) Breakfast choice of tea or coffee and orange juice and 1 piece bread, 1 pain au chocolat, 1 croissant, 1 piece butter, jam and honey. No eggs, ham, cheese, yogurt, fruit, etc. Staff did not allow a large family to push 2 small tables together- all minor, but ………no big deal really: We serve Continental Breakfast as advertised, which includes orange juice, tea, coffee, chocolate, hot milk, fresh and hot croissants, pain au chocolate, pain au raisins and baguettes, butter, jam, cheese, fruits, etc all of these at will. If a client so desires, our waitresses can serve several glasses of orange juice or coffee, several croissant, etc. Indeed, by definition Continental Breakfast does not include eggs, ham, yogurt, etc. Further, we get fresh bread deliveries from one of the best hotel providers in Paris (Maison Leriche) every day and, if needs be, we go to our bakery around the corner to get additional croissants, etc. Also, breakfast is served everyday by 2 professional waitresses who give good service. They are working for a leading hotel management company, and are extremely professional. Finally, I se no reason why the staff would not allow you to put 2 tables together. You could have asked for the manger and he would definitely have made sure to put those tables together. 4) However the biggest problem for us was that at 4.55 am EVERY DAY, a lorry arrived in rue d’Orsel ….. And wheeled the hotel’s laundry inside on squeaky wheels. This lasted 20 minutes each time……left me angry and unable to get back to sleep. Do not stay here unless you sleep with the window closed or have a room at the back: Not true. Of course, like every other hotel in Paris, we do receive supplies of clean linen early in the morning, but mot of our clients do not complain as we ask the driver to be extremely careful not to make too much noise. It seems that this client may have been oversensitive but it is the first time that we hear about such complaint. In fact, our area is extremely quiet at night compared to all other hotels in the city centers, like Opera, Eiffel Tower, Champs Elysees, etc. Indeed, we have no air conditioning. However, we never claimed that we had it. It is clearly stated on all our descriptions. Therefore, the client was well informed before his arrival. Conclusion: 1) Client could have asked for the manager who would have gladly given you another bigger room and solved all the other minor problems. 2) We are not a luxury hotel but we offer the best Price to Quality ratio.

This is our answer : 1) We recently had the misfortune of staying three nights at this hotel and have to agree with the majority of previous reviewers that this would have to be one of the worst places to stay in Paris: Not true. In fact, we receive about 24,000 clients per year and most of them keep coming back to our hotel. 2) From the start, the owner/manager was very rude and aggressive: The manager and the owner are different persons. The owners are not even present at the hotel most of the time. Further, the manager was not rude and aggressive: we have 2 senior managers who are professionally trained with more than 20 years of experience 3) The supposedly new elevator proceeded to fail so we were left to climb the three flights of stairs to our room: This kind of incident may happen in any hotel. We usually take the right measures, i.e., we call the maintenance company which usually intervenes within 24 hours. 4) The room was small (There were three of us in the room), it was smelly, had no air conditioning and had dirty linen: Not true. A) The hotel was renovated in September 2003 and was awarded the 3* status by the City of Paris after an extensive review by a City Review Board made up of about 23 city representatives, including the Office of Tourism, the Prefecture de Paris, The City Fire Department, etc. Therefore, the rooms have a size that meets the rigorous standards of the City of Paris. Of course, some rooms are bigger than others, but the average size is about 14m² which is quite large by Paris standards Further, our renovation, which costs us almost 1 million Euros, was done by an architect and decorator that did several BEST WESTERN 3* and 4* hotels in Paris, using the same kind of furniture and some of the same suppliers. B) Our hotel is kept in a sparkling clean and in good condition, something we pride ourselves on. Of course, we change sheets before every new customer’s arrival. In fact, we are using a cleaning company, which is also used by the Accor hotel chain, the largest hotel chain in France and one of the largest in the world: therefore, our hotel is impeccably cleaned everyday. C) Indeed, we have no Air conditioning. However, we never claimed that we had it. It is clearly stated on all our descriptions. Finally, in any case, the client could have asked for another room and we would have gladly given him a new one. 5) The temperature was quite warm when we were there so we had to leave the window open which allowed a lot of street noise and light from the street-light across the road: Not true. Our street is very quiet at night for the very simple reason that all the stores close their shops at around 7PM. Therefore, all our neighbours are residential ones and they are very quiet at night. Again, we could have changed the client’s room if he had complained at reception about it, but client did not do so. 6) We tried to double-up the ‘baby pillow’ to get some comfort: We have more than 200 pillows in inventory. All what the client had to do was to ask for more pillows and we would have gladly given one. 7) Breakfast was a farce. We were at the end of a moth long tour of Europe and had never seen anything like this in any of the other hotels that we had stayed in. A half of a bread roll, a croissant, and some other type of roll, butter and jam. Reading the other reviews, we feel rather fortunate to have been given juice AND tea or coffee: Not true. We get fresh bread deliveries from one of the best official hotel providers in Paris (Maison Leriche) every day and, if needs be, we go to our bakery around the corner to get additional croissants, etc. Also, breakfast is served everyday by 2 professional waitresses who give good service. They are working for a leading hotel management company, and are extremely professional. Further, we serve continental breakfast as advertised, which includes orange juice, tea, coffee, chocolate, hot milk, fresh and hot croissants, pain au chocolat, pain au raisins and baguettes, butter, jam, cheese, fruits all of these at will. If a client so desires, our waitresses can serve several glasses of orange juice or coffee, several croissant, etc. Finally, breakfast is included in the price of the room. We could not get the phone connected and they would not accept cash (Euro) to allow us to make a local call: Not true. We have a phone connection in every room as required by law. Further, we do accept cash of course for any local or international calls. There must have been a misunderstanding with the receptionist. Conclusion: The Client should have complained immediately to the Receptionist or the Director (myself) and I would have taken action immediately to correct the problem (if real!): change the client’s room, and make sure that client would be catered to at breakfast properly.

This is our answer We booked for 3 nights in this hotel. 80€ Euros a night. But the staff was so very rude, that after 5 minutes we cancelled our reservation and went to another hotel. So if you want to be treated in a normal way, do not choose this hotel: Not true. We have a staff of highly professional receptionists who are very helpful to our clients: two of them have more than twenty-five years of experience in three and four star hotels in Paris. Moreover, we do receive about 2000 clients per month and we never had such complaints. Also, we believe that we offer an excellent service for an extremely reasonable price. In fact, we do pride ourselves on offering our clients the best quality/price ratio. Conclusion: the client should have called the manager (myself) and I would have tried my best to help him.

This is our answer 1) Very small room with very small shower room: Not true. A) The hotel was renovated in September 2003 and was awarded the 3* status by the City of Paris after an extensive review by a City Review Board made up of about 23 city representatives, including the Office of Tourism, the Prefecture de Paris, The City Fire Department, etc. Therefore, the rooms have a size that meets the rigorous standards of the City of Paris. Of course, some rooms are bigger than others, but the average size of the room is about 14m² and the minimum size required for the bathroom is 2.50 m² which is quite large by Paris standards. I Further, our renovation, which costs us almost 1 million Euros, was done by an architect and decorator that did several BEST WESTERN 3* and 4* hotels in Paris, using the same kind of furniture and some of the same suppliers. B) Our hotel is kept in a sparkling clean and in good condition, something we pride ourselves on. Of course, we change sheets before every new customer’s arrival. In fact, we are using a cleaning company, which is also used by the Accor hotel chain, the largest hotel chain in France and one of the largest in the world: therefore, our hotel is impeccably cleaned everyday. 2) Only had breakfast once out of 3 days, no space and even when we did had to endure bellowing irate staff… and then they ran of croissants and bread. Very expensive at 550 euros for 3 nights with a 3 stars alleged rating, not this place: We serve Continental Breakfast as advertised, which includes orange juice, tea, coffee, chocolate, hot milk, fresh and hot croissants, pain au chocolate, pain au raisins and baguettes, butter, jam, cheese, fruits, etc all of these at will. If a client so desires, our waitresses can serve several glasses of orange juice or coffee, several croissant, etc. Indeed, by definition Continental Breakfast does not include eggs, ham, yogurt, etc Further, we get fresh bread deliveries from one of the best hotel providers in Paris (Maison Leriche) every day and, if needs be, we go to our bakery around the corner to get additional croissants, etc. Also, breakfast is served everyday by 2 professional waitresses who give good service. They are working for a leading hotel management company, and are extremely professional. We have a staff of highly professional waitresses who are very helpful to our clients: two of them have more than twenty-five years of experience in three star hotels in Paris. Moreover, we do receive about 2100 clients per month and most of them are satisfied. If an incident happened with on of the staff members, the client could have reported it to the manager (myself) and I would taken the proper measures so that it would not happen again. Finally, we believe that we offer an excellent service for an extremely reasonable price. In fact, we do pride ourselves on offering our clients the best quality/price ratio. Finally, the client should have called the manager (myself) and I would have tried to help him. 3) Located in the back street amongst cloth trading shops, not at all elegant. Try the Opera district for good places as suggestion: Not true. We are ideally located in a very good position, only 250 yards from the bottom of the Montmartre funicular to Sacre Cœur and the Butte Montmartre. We are also 2 minutes away from the Anvers metro direct from Gare du Nord (which is where the Eurotrain to London leaves from and to). This is an area famous for the Impressionist painters and other artists. It is also next to the very lively Rue des Abesses with the famous cafe where the movie “Amelie Poulain” took place. The neighbourhood’s famous attractions include also the Place du Tertre with its art galleries and museums, including the Dali museum and the Moulin Rouge. Finally, the hotel is fifteen minutes away from the Arc de Triomphe and the Avenue des Champs Elyzées via metro (direct to Etoile), and 20 minutes away from Opera and the Galeries Lafayette. Conclusion: 1) The client should have asked for the manager (myself) at anytime and I am sure I could have helped to solve all of the above problems. 2) We believe that we do offer an excellent service for an extremely reasonable price. In fact, we are not a luxury hotel but we do pride ourselves on offering our clients the best Quality/Price ratio