Secrets Silversands Riviera Cancun

aug 16-23, 25 yrs old Day 1: OK - So i originally booked Secrets Maroma, and we were called the night before telling us we had to switch to Silversands due to maroma having no A/C and hot water. I couldnt do much about it, so accepted it. We arrived early in the morning on Aug 16th (10:00 am). The first things you see as you are driving up to the resort is dozens of construction vehicles - I thought no problem, they are all outside the gate anyways. Upon check-in, we were greeted by cold cloths, champagne, and cookies. The... more

We stayed at Silversands August 16 - August 21st in place of our original Secrets Maroma vacation. I read the forums and was aware that Maroma may not be open to us. So I emailed Secrets the day before we left and this is the email message I received at 2:30pm "Secrets Maroma will be able to accomodate you tomorrow. We hope you enjoy your visit! Thank you for choosing Secrets Resorts!" We booked through Cheap Caribbean and upon arriving at the airport, that is when we found out that we would be sent to Silversands and... more

We landed at Silversands on August 5th after learning our original resort Maroma Beach would not be opened. We were happy being placed at Silversands. The resort is stunning. Please refer to my pictures attached to this review and on my profile........ Yes, it is a modern resort with modern decor. The lobby is large with sculptures and furniture that actually belongs in other sections of the resort but because they are still under construction have been added to the lobby for the time being. The couches are comfortable and stylish.... more

We were couple number four! I would not change it for the world! My husband and I booked a six-night stay from 8/03/08 – 8/09/08. We were originally told that the Secrets Silversands would not be opened on time, and we were going to be taken to the Secrets Capri. When we arrived at the airport, we learned from the Apple rep that the Silversands had just opened up two hours before, and he was taking us there. I was not too excited about being one of the first guests to arrive. Actually, I was pretty stinking mad. The resort... more

Stayed at the Silversands from 8/15-18 and I loved it. Booked a Sterling swim-up suite with one of the nicest hotel bathrooms I've seen. Staff was incredibly accomodating and not in a "hustling for tips" mindset. I did tip frequently and gladly since where I come from, good service is rewarded. Pools and pool service is top notch. The food was absolutely outstanding and the 24 hour room service is awesome. This resort opened 8/2/08 close to a nature reserve and someone forgot to tell the mosquitoes they were being evicted. Bring lots... more

We stayed at Secrets Silversands within the first week that it was open. I can say that I believe it will be a wonderful resort within 6-8 months, but shouldn’t have opened when it did. They were really pushing it to open before it was ready, it was definitely a poor management decision. I will start with the positive and move to the negative… Staff: The staff bent over backwards to make up for what was lacking at the resort. The waiters, waitresses, and bartenders worked very hard to please everyone. They went out of... more

Ladies and Gentlemen, I don't know what the character limit is in the forums but I'm probably going to use it all up. We have just returned from Secrets Silver Sands after a nine night/ten day stay complete with a wedding. I will try to be as frank and honest as possible as to everything we experienced, and throw in a little but hopefully not too much opinion along the way. I will describe, in detail, our entire experience. I'll try to start each point at a different paragraph, so if you want to skip certain things you can catch right... more

Change from Secrets Maroma to Silversand - Just so you all know, we were booked for one week at the opening of the new Secrets Maroma. The day before we left, I got a call that it was not going to open on time. We were offered to be moved at the Secrets Silversands and also a certificate for one week at Maroma after they open (good for one year). We left the next day a bit worried but were certain to go back to Maroma within the year. Arrival at Silversands - Since everyone else from Maroma was also transferred to Silversands, there... more

I will try to skip the complaints about the things that any resort hotel is likely to live through during the first weeks of opening, noting in particular the many guests that booked the Secrets Maroma resort, but were forced to re-locate at Silversands, while Maroma straightened out it's not-open-as-promised problems. We arrived at Secrets Silversands on Aug. 9, early in the morning. The lobby is a open room without much color or character, a theme to be repeated elsewhere in the resort. The check-in counter you find at many hotels... more

My wife and I just got homw from our honeymoon and Secrets new Silversands resort. We were put there when Maroma did not open on time. At first, we were dissappointed. Thant lasted till we met the staff at Silversands. They are the nicest people I have ever met! The #1 priority is to make you, the guest, feel good. All I can say is that they exceded that 10 fold! They did such a good job and were so personable that my wife and I walked around before we left and said good bye to our new friends. The resort was amazing. Fresh... more