Riad El Mansour

Awful Reality- It is very difficult to respond to a reviewer who leaves ambiguous comments, but I shall do my best. “Owners rip you off at every opportunity”, but the reviewer does not give any actual occurrences, so maybe he cannot. Our prices, services and amenities are clearly stated not only on our website, but also in our confirmation letter. Any items for sale are also marked. There are no hidden charges; on the contrary there are additional perks as mentioned by previous reviewers. This reviewer states “that the owners were rarely seen”, and that “My family and I could have….” As the Riad is farily new, the owners take pride in working at the Riad 7 days a week and are highly accessible, except for a recent 4 day period, but during this period, the Riad did not host any families, so I am at loss….. “The location is not the most convenient” From the Riad, it is a simple straight walk to the souks and main square. “The Riad being small…rooms were designed to accommodate midgets”, we have six bedrooms as clearly stated, so if this implies to the reviewer as small, then we are, allowing us the opportunity to be personal and attentive. “The Riad is not as luxurious and facilities are second rate”. Luxurious and second rate are arbitrary words and second rate to what? so I kindly ask all readers to view the pictures and see the size of each bedroom on our website and come to their own conclusions. “It was noisy, cold, dusty and lacked adequate space just to chill out”. I invite once again all readers to view our website to see for themselves what public spaces we offer. Our Riad is over 200 years old, filled with charm and character and totally renovated only 7 months ago. “The air conditioner did not work and the shower holes blocked all the time” The Riad is proud to have a 1.7 ratio of staff per bedroom, including a full time handyman, so it is impossible that an air conditioner does not work for more than an hour or so and that the holes are continuously blocked. “The rooms would not be out of place in some seedier establishments in Amsterdam.” Does this reviewer know first hand about such Amsterdam establishments, if not why does he compare, and if he does, then why choose to stay with us? “I could have stayed outside the medina in a dirt cheap hotel and enjoyed more luxury than here”, I invite him on his next visit to Marrakech, to please do so as it would be a shame to come to a Riad that offers value and service attested by over 50 GREAT reviews and not enjoy oneself.