La Mansion Inn

I apologize for the air-conditioning units but all of our units are mini-splits and some people find them a little hard to operate. This is not the first time we hear this. All air-conditioners are programmed and re-programmed before check in but sometimes people try to reprogram the control device in the middle of the night and turn the AC lower or higher. Concerning the electricity, from time to time we (and all other hotels in the area) experience short power outages in the Manuel Antonio area. The hotel has a power back-up system which is enough for the lighting system but not for the AC's. Fortunately most power outages last only for a few minutes and are usually not a problem. However in this once case it lasted a few hours before the electrical company had fixed the problem. We regret when this happens but there is little we can do. This is part of living in the jungle but we assure you that the benefits and the beauty of the area far outweigh these little negatives! Harry Bodaan Owner

A little note abou the crabs. Twice a year when the moon is just right the crabs start their mating rituals. They come from the waters by the thousands and "invade" Manuel Antonio. They have been doing this for millions of years and they are very much part of "living in the jungle". Fortunately this happens only twce a year for a few days and they can be found all over the area. Harry Bodaan Owner

It has taken me a little while to respond because I did not quite know how to respond. Regarding taxi rides, the fee is only 2500 colones or $5.22 to take a taxi to the main beach. One can also walk, which takes about 15 minutes (we have since purchased a van for regulary scheduled transportation the beach). The trail is "rustic" which means it is a jungle trail and we recommend people walk in order to see the wildlife. That is why most people come to Manuel Antonio in the first place. The room in question is brand new and we just opened this new wing in time for the Holiday season. It is true that the door of the bathroom did not close easy as the wood (door) was still fresh and had expanded a little. This problem has since been corrected. It is not true that the airconditioner did not work. The units are all new mini-splits and some people find them a little hard to operate. It is not true that the manager asked these two ladies to write down the complaints. Instead they complained to one of our waiters and that is how we found out about their discontent. When one of the ladies started to insult one of our staff members as being unprofessional I (as a fellow American), asked them please not to "act like the ugly American", and that I thought it was better for us to help them find another hotel. The La Mansion is a very new hotel and we are almost always full. Last year we were the recipient of the True Decadence Award of the prestigious Elite Travelers Magazine (only six porperties in Central and South America won this award). Unfortunately, sometimes we do not meet all our guests expectations because they did not bother to check our web site and our proximity to the beach or were given wrong or incomplete information by their travel agent. We are mainly a couple oriented hotel and we bend over backwards to please our guests. This is the only business that I own and my livelyhood depends on it. The two ladies refused to leave however and told us instead they would contact Trip Advisor. Harry Bodaan Owner