Club Val d'Anfa Hotel

Joining the first comment (aggressive enough) should be sufficient for a so unhappy guest. Giving it a greater dimension by attacking the hotel even regarding its minibar rates is simply exaggerated anger! When our reception team gives a Junior Suite instead of a standard room, they only do it by sympathy towards our clients if there is availability. Our Junior Suites, which cost £130, and not £80 (We even don’t know where the guest took this rate from as it’s not ours) are never offered to get out from an embarrassing situation in front of a guest who chose to book a standard room at a discounted rate! We invite all people to visit our website to get sure if our rooms are really grey and shabby! We kindly remind that we have a HACCP certificate. We think that using terms as (shabby, grey…) is not only injury towards our Property, but also towards this renown international institution, approved by the USFDA. Accusing the hotel of rip-off is pure defamation! For someone who really understands hotel industry principles (Particularly someone who travels often as the guest seems to do), it’s well known that minibar articles are suggested with their prices. We consequently don’t consume a minibar product before having an idea about its cost, and we suppose the guest might have done that, so it’s not logical and there is no reason to accuse the hotel of rip-off as the "problem" seems to be something else!!! The fact also is that the cost announced by the guest for our rice crackers is more than two times greater than our real price (Which is exactly £2.1). Giving the same mark to all departments and services of a hotel even to its geographical place (one of the best in Casablanca in our case) clearly shows a tendency to the excessive, and anything excessive can never be credible…

We are one of the best 4 stars hotels in Casablanca, and our Property exists since 24 years. Famous business, political and diplomacy figures, as well as Head of States are part of our former guests, and our visitors’ book (at our guests’ disposal) shows that. We are one of the few hotels of the city to have received the HACCP certificate (Hazard Analysis Critical Control Points), which concerns hygiene in superior category Establishments. The comment confirms two stays in our hotel, which seems to be strange according to all negative points the guest seems to reproach us, and that would have occurred since the first arrival! It’s also amazing to repeat the experience if the staff is so rude and unhelpful!!! A particular attention is to be paid to the comment posted on September 30th 2006, on which the guest admires the hospitality of our staff more than anything else, so well that this chose to talk about that on the title of his message by saying "Friendly staff". It’s obvious that the reception team can’t guess the particular needs of the guests unless they ask for them, so we can’t say that the team was unhelpful. Also, giving information is one of the tasks of our concierge department, and not the reception one. Regarding our bathrooms, generally, and it’s well known, hotels put at their guests’ disposal bath and hand towels as well as toilet products. We do so as we respect our image, and our 4 stars classification, and offer our guests all these listed articles, but washcloths??? Never!!! We consequently are astonished to notice that all this has been wittingly ignored, and that an article which even doesn’t exist in our bathrooms (washcloths) has been recognized as by miracle!!! Finally, posting a comment, as this is the main topic of this website doesn’t mean giving a negative advice, and discouraging people from staying at our hotel.