All Seasons Oasis Sharm Resort

Dear Sir, I thank you for what i consider a very positive and informative review for us management, and your comments are all useful for us and i assure you we will take note of your suggestions, however please note the following:- The bar is being completed in terms of the cloth for the shade and the bar stools within the next 15-21 days.. The delay has been with the shipment and we apologise for that. The items you have requested at the bar such as ice cream and crisps are offered a shop in the pool area and we will start including these items very soon. With respect to a fizzy machine, the soft drink companies in Sharm El Sheikh Coca Cola/Pepsi, do not use these machines anymore in hotels and do not supply it to them. This is an operational issue to do with their company policy here in Sharm El Sheikh however i dont expect the guest to know this information. As a 3 star in Egypt, and due to market conditions, it would be very hard to provide a welcome pack to guests upon arrival like most 5 star hotels do. We would love to do this and much more for our guests however we are sometimes limited due to the nature of the business. But we make up for this through our personalized service and attention to the guests. There is no request that we will not assist you in. "Yes is the answer, what is the question." With respect to having a second bar, it would be difficult due to the size of the hotel and number of rooms. We already have large bar on the pool and one in the resturant next to the lobby. In the future if we feel that the guests are requesting and it fits in the design and will help upgrade the hotel, we will defiantely consider this. However we thank you very much taking the time to inform us of your constructive feedback and we will look forward to you coming again in 6 months, and i am sure we will knock your socks off!!! All Seasons Management

Thank you for a lovely review, and we assure you that as management we will ensure that we keep this high standard and that we constantly try to improve it. Your feedback also is always apprecaited. All Seasons Management

Dear Guest, We would like to thank you for a very positive and fair review on both our hotel and sharm el sheikh. We apprecaite the time you have taken to acknowledge the efforts being placed by management in the opening of the hotel to ensure that your feedback is constantly being listened to and implemented when applicable. Also we are glad that you had a wonderful time at our hotel and we look forward to having you back on your next trip. Sincerely All Seasons Management

Thank you very much for your feedback, since you have left, i assure you improvements have been on a daily basis and you will see that with the reviews being posted on Trip Advisor. With respect to staff and drinks, we assure you that there are always staff available to serve you and that our All Inclusive does finish at 10pm. with respect to building sites, i don't beleive that the hotel is a building site, it was just a couple of items that needed to be painting, however we do apologize if you got teh wrong impression. The woman with blonde hair is Ms. Sharon ones who is the guest relations manager and is extremly helpful and committed with our guests. I assure you that being Irish has nothing to do with our business objective, as we are a hotel and we welcome all types of guests of all over the world. that is why we are in the hospitality business, becuase we enjoy meeting different people. With respect to sleazy staff, i believe that this occurs in most hotels in Egypt becuase of miscommunication and a difference in culture and mentality. I am not saying that it does not occur, however with respect to our hotels, i personally along with management are very careful about this so as to ensure that guests feel comfortable. Our hotels are very popular in the UK market and this is because of efforts we place on service and hospitality. We hope that we can make this up to you and would like to see you again on one of our hotels after implementing some of the contructive suggestions you have placed that we feel will help improve our level of service. All Seasons Management

Dear Sir, We apologize for the experience yo have had at our hotel, we assure you that we will look into all the comments that you have placed concerning the staff attitude, service and food. However i would like you also to know that the incident involving a member of staff taking picture was brought to my attention and immedaitely the gentlemen was relieved from the hotel. I assure you that as a new and small hotel, we as management place extra emphasis on the attitude and manner of the staff. As a company we pride ourselves that our hotels are small and cozy and offer a personalized experience for our guests. We definately hope that you will consider coming back to one of our hotels and we assure you that in Oasis you will see the service you expect and in Badawia you will also have a lovely time. All Seasons Management

Dear Laura/Adam Thank you very much for your positive and honest review of our hotel. This will help serve other guests in their search for feedback on the hotel. Please do not take the ranking of the hotel at heart as this is a new hotel with only one review as of yet. We are positive that with further guest comments and reviews we will move very quickly up the rankings to be amongst our other hotels such as the All Seasons Badawia. Thank you very much once again for your feedback and we look forward to seeing you again very soon. All Seasons Managment