Westin Dubai Mina Seyahi Beach Resort & Marina Reviews

A Touch of Class - At the Westin!!! from NorthantsTrotters

I have recently returned from the Westin and out of interest read a number of the reviews. In the main the reviews give a fair representation of a newly opened 5-star hotel who have provided the many who have visited with free half-board upgrades as the hotel finds it feet in its first few weeks of opening. The hotel itself was furnished to a very high standard with very accomodating staff despite the slight language barrier at times, the food was excellent with plenty of choice and variety for all palates and age groups, with a number... more

Management response from minaseyahi

My name is Mike Scully and I am the General Manager here at the Mina Seyahi Hotel Complex. Firstly I would like to say thank you for taking the time to write the review you posted on Trip Advisor dated June 9th, 2008. We do value all feedback from our guests both, positive and negative, as this is the only way to ensure we continue to grow and evolve as a business. We continuously strive to meet and exceed our guests expectations of 5-star service and are delighted when we achieve this and are able to make those visits extra special. It is very much appreciated that you took the time to share your experience on Trip Advisor so that others can be assured of the level of service they will receive when they visit our hotel. We look forward to welcoming you back to The Westin Dubai on your next visit! Michael Scully, General Manager The Westin Dubai Mina Seyahi Beach Resort & Marina Le Meridien Mina Seyahi Beach Resort & Marina

In praise of the Westin from DucksUk

We have just returned from 4 nights at the Westin and we are very pleased that we did not read these reviews prior to going as they might have negatively influenced our opinion prior to our arrival. We have only positive things to say about the hotel - our room was fantastic, the service was wonderfully courteous and nothing was too much trouble. We agree with the comments about other guests being incredibly rude to staff and over reacting to minor things...if we are being generous perhaps the heat got to them! One of the issues... more

Management response from minaseyahi

My name is Mike Scully and I am the General Manager here at the Mina Seyahi Hotel Complex. Firstly I would like to say thank you for taking the time to write the review you posted on Trip Advisor dated June 3rd, 2008. We do value all feedback from our guests both, positive and negative, as this is the only way to ensure we continue to grow and evolve as a business. I would like to also ensure you that I do read all reviews and I was delighted to read of your recent stay here with us. Our goal is to make sure that all guests feel rejuvenated and inspired during their time with us and that each visit is a special one – thank you for your valuable comments illustrating this in your review. We look forward to welcoming you back to The Westin Dubai on your next visit! Michael Scully, General Manager The Westin Dubai Mina Seyahi Beach Resort & Marina Le Meridien Mina Seyahi Beach Resort & Marina

fantastic wow from harveyEngland

we have just returned from this magnificent hotel, we had 5 wonderful nights here, we found this excellent value for money staying on a half board basis, we found the food to be very good with lots of choice (sushi bar, dim sum section, asian, and not to forget the desserts they are to die for!!!), we stayed in a deluxe sea view room (wow), we were stunned at the size of the room, 50inch flat screen t.v, nespresso coffee maker, large bathroom with seperate shower room, plus bath robes and slipper, the view from the room was amazing... more

Management response from minaseyahi

My name is Mike Scully and I am the General Manager here at the Mina Seyahi Hotel Complex. Firstly I would like to say thank you for taking the time to write the review you posted on Trip Advisor dated June 3rd, 2008. We do value all feedback from our guests both, positive and negative, as this is the only way to ensure we continue to grow and evolve as a business. We continuously strive to meet and exceed our guests expectations of 5-star service and are delighted when we achieve this and are able to make those visits extra special. It is very much appreciated that you took the time to share your experience on Trip Advisor so that others can be assured of the level of service they will receive when they visit our hotel. We look forward to welcoming you back to The Westin Dubai on your next visit! Michael Scully, General Manager The Westin Dubai Mina Seyahi Beach Resort & Marina Le Meridien Mina Seyahi Beach Resort & Marina

Loved the Westin!! from happy1012

Just returned from a fabulous week at the Westin DO NOT be put off by some of the reviews! I am hard to please! Hotel is fabulous beautiful,spacious rooms cleaned daily,complimentary water in rooms much needed as Dubai is HOT! Bathrooms are spacious and the showers are fantastic! Staff are courteous,and helpful great with children,we travelled with 2 boys aged 11 and 5 years they declared it the best hotel ever!! Penguin kids club has loads of activities and sports for the older ones. We stayed on half board,food is... more

Management response from minaseyahi

My name is Mike Scully and I am the General Manager here at the Mina Seyahi Hotel Complex. Firstly I would like to say thank you for taking the time to write the review you posted on Trip Advisor dated June 3rd, 2008. We do value all feedback from our guests both, positive and negative, as this is the only way to ensure we continue to grow and evolve as a business. We continuously strive to meet and exceed our guests expectations of 5-star service and are delighted when we achieve this and are able to make those visits extra special. The Mina Seyahi complex offers a fantastic variety of restaurants and bars and I’m glad you took the time to experience and comment on Blue Orange, Bussola and Barasti on TripAdvisor. We look forward to welcoming you back to The Westin Dubai on your next visit! Michael Scully, General Manager The Westin Dubai Mina Seyahi Beach Resort & Marina Le Meridien Mina Seyahi Beach Resort & Marina

A Perfect Hotel!! from KeenHolidayMaker1

I will try to write about items that are not covered by the other reviews. Sorry about spelling mistakes but I haven't got much time! Arrival - We booked through Letsgo2.com and we were met by their local contact (Travco). No delays. Air conditioned minibus took 25 mins to hotel as it was 1.00 am. Check-in at hotel was 10 mins. Concierge very polite, smiling and efficient. Took all our bags without any prompting so we could carry our 2 sleeping children. Room - Room was immaculate, beautiful, large, clean, luxurious bathroom. Huge... more

Management response from minaseyahi

My name is Mike Scully and I am the General Manager here at the Mina Seyahi Hotel Complex. Firstly I would like to say thank you for taking the time to write the review you posted on Trip Advisor dated June 2nd, 2008. We do value all feedback from our guests both, positive and negative, as this is the only way to ensure we continue to grow and evolve as a business. We continuously strive to meet and exceed our guests expectations of 5-star service and are delighted when we achieve this and are able to make those visits extra special. It is very much appreciated that you took the time to share your experience on Trip Advisor so that others can be assured of the level of service they will receive when they visit our hotel. We look forward to welcoming you back to The Westin Dubai on your next visit! Michael Scully, General Manager The Westin Dubai Mina Seyahi Beach Resort & Marina Le Meridien Mina Seyahi Beach Resort & Marina

Not quite a 5 star (Yet...) from familytraveller36

I stayed at The Westin with my husband and two children aged 5 and 3 from 22 May until 1 June. We realised that it was a new hotel and expected some teething problems as reflected in the booking price which I expect will soar as problems are ironed out. Check in was fine although there was certainly a bit of a language barrier and our room ( a deluxe sea view room) was very spacious and pleasant although there was barely enough hanging space for 1 let alone 4 people. The bathroom bordered on luxurious and the beds were very comfy. When I... more

Management response from minaseyahi

My name is Mike Scully and I am the General Manager here at the Mina Seyahi Hotel Complex. Firstly I would like to say thank you for taking the time to write the review you posted on Trip Advisor dated June 2nd, 2008. We do value all feedback from our guests both, positive and negative, as this is the only way to ensure we continue to grow and evolve as a business. I would like to assure you that I do read all reviews and act on any specific comments in them immediately. I would like to apologize for the experience you had with regards your Restaurant billing. Please know that this was well below our usual standards and I have followed up with the relevant managers to ensure that this does not happen again. Thank you also for your praise of The Westin Dubai and sharing your personal experience with other guests looking to visit us. Should your travels ever bring you to back to Dubai, we do hope you would consider staying with us again. Michael Scully, General Manager The Westin Dubai Mina Seyahi Beach Resort & Marina Le Meridien Mina Seyahi Beach Resort & Marina

Fake Luxury from nowandthen11

I didn't like this hotel for several reasons : - Reception staff wasn't polite at all, it's like they hired them without an interview, and it's supposed to be a 5 star hotel. - It took 45 minutes to order a drink from the pool. - the tv was on and off for no reason ! - The Construction on the palm ruining the beach of the hotel, I recommend any nearby hotel on the jumeirah beach.

Management response from minaseyahi

My name is Mike Scully and I am the General Manager here at the Mina Seyahi Hotel Complex. Firstly I would like to say thank you for taking the time to write the review you posted on Trip Advisor dated June 1st, 2008. We do value all feedback from our guests both, positive and negative, as this is the only way to ensure we continue to grow and evolve as a business. I would like to assure you that I do read all reviews and act on any specific comments in them immediately. There have been issues in the first week of opening that relate to both systems and in some cases service, however, we are sure that you can appreciate that when employing 600 new associates in a property of this size, not every aspect of service may be perfect within the first week or two. We would like to assure that any guest staying at The Westin will have a most enjoyable stay and we are confident that you will leave renewed and extremely happy. The beach at the Mina Seyahi Complex does overlook the Palm Jumeirah, however we assure guests that the setting is quite pristine and enjoyable – you can now enjoy updated photos and virtual tours of the hotel and beach on our official hotel blog, resortexperiencedubai.com. Should your travels ever bring you to back to Dubai, we do hope you would consider staying with us again. Michael Scully, General Manager The Westin Dubai Mina Seyahi Beach Resort & Marina Le Meridien Mina Seyahi Beach Resort & Marina

Disappointed with the seaview! from Neatfeat

We got an extremely good half-price rate half-board upgrade to stay in this hotel 21-26 May 08. We paid for the night before arrival as we flew Virgin Atlantic and landed at 07:00am on 22 May. We booked the airport pick-up direct with the hotel and were told to look for their desk on arrival. It was only after wandering round like headless chickens that we were pointed to the 'Le Meridien' stand instead, this could have easily been explained in the email from the hotel. On arrival we were dealt with quite promptly and shown to our... more

Management response from minaseyahi

My name is Mike Scully and I am the General Manager here at the Mina Seyahi Hotel Complex. Firstly I would like to say thank you for taking the time to write the review you posted on Trip Advisor dated June 1st, 2008. We do value all feedback from our guests both, positive and negative, as this is the only way to ensure we continue to grow and evolve as a business. I would like to assure you that I do read all reviews and act on any specific comments in them immediately. I would like to apologize for the service experience you had at various points. Please know that this was well below our usual standards and I have followed up with the relevant managers to ensure that this does not happen again. We also take pride in our family-friendly image by providing amenities and services for both adults and children. We are constantly trying to achieve the perfect balance here, by providing to our guests traveling without children so they enjoy the most relaxing experience – thank you for sharing your comments with us so we can action and improve on the areas highlighted. Should your travels ever bring you to back to Dubai, we do hope you would consider staying with us again. Michael Scully, General Manager The Westin Dubai Mina Seyahi Beach Resort & Marina Le Meridien Mina Seyahi Beach Resort & Marina

some people need to get a life from phfms

arrived at airport at 1am to find no transfer to be seen so went to information desk. they phoned hotel and was told to go to the meridian desk. oh my god, whats happening.? we knew the hotel was just opening as this was 11may,its first day. a very polite man made his appology and we were hurriedly taken to a brand new merc. phew !!!. a little to long to check in (30 mins) and a rather heafty deposit to leave but refundable.the room was a sea view on 5th floor and was tremendous. from then on it was a joy to be there. bearing in mind it was... more

Management response from minaseyahi

My name is Mike Scully and I am the General Manager here at the Mina Seyahi Hotel Complex. Firstly I would like to say thank you for taking the time to write the review you posted on Trip Advisor dated May 26th, 2008. We do value all feedback from our guests both, positive and negative, as this is the only way to ensure we continue to grow and evolve as a business. We continuously strive to meet and exceed our guests expectations of 5-star service and are delighted when we achieve this and are able to make those visits extra special. It is very much appreciated that you took the time to share your experience on Trip Advisor so that others can be assured of the level of service they will receive when they visit our hotel. We would also like to assure guests that they can look forward to a speedy and pleasant check-in / check-out experience at The Westin Dubai on their coming stays with us. We look forward to welcoming you back to The Westin Dubai on your next visit! Michael Scully, General Manager The Westin Dubai Mina Seyahi Beach Resort & Marina Le Meridien Mina Seyahi Beach Resort & Marina

better than you think from reallity

We had a great time !! a bit worried after reading some of the reviews on the net before we left for Dubai. YES, it is a new Hotel, just a few weeks old, but I have travelled for the past 20 years in many countrie and have been in many hotels, none of them is perfect for everyone. Like most of you I was able to stay at the Westin Dubai on an affordable rate, just because it is new and the management is still settling. I was actually so surprise and angry after having read some of the comments and actually been there myself.... more

Management response from minaseyahi

My name is Mike Scully and I am the General Manager here at the Mina Seyahi Hotel Complex. Firstly I would like to say thank you for taking the time to write the review you posted on Trip Advisor dated May 28th, 2008. We do value all feedback from our guests both, positive and negative, as this is the only way to ensure we continue to grow and evolve as a business. We continuously strive to meet and exceed our guests expectations of 5-star service and are delighted when we achieve this and are able to make those visits extra special. It is very much appreciated that you took the time to share your experience and valuable insights on Trip Advisor so that others can be assured of the level of service they will receive when they visit our hotel. We look forward to welcoming you back to The Westin Dubai on your next visit! Michael Scully, General Manager The Westin Dubai Mina Seyahi Beach Resort & Marina Le Meridien Mina Seyahi Beach Resort & Marina

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