Marina Torrenova Hotel

Yes there was a sickness bug going around the hotel but i blame the holidaymakers rather than the staff! The bug was being passed around by hand contact i.e people not washing their hands. The staff are excellent and the hotel is doing everything it can to stop the bug from spreading.
We had an excellent time at this hotel (me my mum and my daughter) it was a last minute booking just to get some sun but holiday exceeded my expectations. Notice that some people moan about the hill and if you have walking difficulties then yes avoid this hotel but hill is not as bad as everyone makes out. Brilliant location within walking distance of palma nova and magaluf, three beaches and plenty of bars/restaurants and shops.If you have young kids they will love it. Thompson family reps work so hard (nutty Natalie in particular) and my daughter can't wait to go back. All in all had a great time.

Avoid this hotel at all costs we thought we had got a last minute bargain!! We arrived at the hotel and on first impressions everything seemed OK. When we went down to the the dining room we noticed a dispenser on the wall containing antibacterial handgel. Thought this very strange, guests were not allowed to touch the food and had to be served by the hotel staff (supposed to be buffet service!!) There was not a thing we could eat, the food looked extremely unappetising I wouldn't even try it!
The following day we questioned the rep about the handgel, to be told that there had been a touchbug in the hotel. This was very annoying as we feel Thomson should of informed all guests of this to minimise the risk of infection. Fortunately we did not get the bug, but maybe if we had of eaten there and used the pool it may of been a different story. We spent the entire holiday eating out which left a big dent in the budget!
Thomson have given this hotel a 4T it is more like a 2T, the rooms are extremely basic and in need of a refurbishment. The children's pool area was also sealed off for a day, we travelled with an 8 month old baby and would not risk going in the pool. It was basically a bed for the night!
The hotel is up a steep hill but we did not find this a problem, there are far better hotels in the centre of Palma Nova.

1 reader found this review helpful

I have just returned from a weeks stay at the Marina Torrenova.
The staff, family and kids club are brilliant.
However there was a Mysterious sickness bug which was rapidly making its way through the guests. A total of nine of us went and five of us had it. We were told it was going round the island but all other people we met along the way through different hotels had not been ill???????????????
What i found most disturbing as the new arrivals booked in Thomson reps did mnetion the bug, but claimed no one in the Marrina Torrenova had had it???????????
I will give the hotel their due, they did put of anti=bacterial hand wash which you had to use going into the resturant and when leaving it. The staff would serve you the food wearing rubber gloves, however this still did not stop us getting the bug.
The hills which were mentioned were totally underestimated....one hill is almost vertical its that steep! so trying to push a buggy up the hill was one massive workout!!
Excellent beachs and good location from Magaluf strip. Would go back purely for the kids club and beachs but would go self catering!!

I have just returned from the Marina Torrenova after a weeks stay with my parents, sister and young daughter(19months). I have been to this hotel twice before and we loved it both times but this time I wasn't so sure. We were all happy to get away as this is an annual thing for the family at this time of year and as it was my sisters 30th it was a special time. There was a sickness bug making its way around the hotel and it isn't fun for anyone who got it. Out of the 5 of us 4 came down with it so out of our 7 nights stay we only managed out 3 nights together becasue of it. Apparently the hotel knew about it before we got there but only put precautions in place (i.e alcohol hand wash, people serving you instead of a buffet) half way through the holiday which was a waste of time as half the hotel already had it.
Dont get me wrong my daughter loved it and we had a good time but I dont think I will rush back to this hotel.
If you are elderly then please dont book this hotel as it is not a "Slight Hill" it is a steep hill and the only way up for you would be to pay 3 Euro in a taxi everytime you went out.

We have just got back from the worst holiday ever.Was not told when we booked how far this hotel was from the beach up a very steep hill,but decided we would make the most of it and get taxis.But did not account for the serious 'mysterious bug'which hit half of the hotel guests. I spent 2 days in bed, and the other remainding days running between the toilet and beach.The hotel staff were great,if you have kids this is for you,as its one giant creche from morn till night.no adult entertainment. no 'quiet' lounge to sit and relax in.kids always running around screaming. (parents at bar.)The food was tastleless,the cold food was warm and the hot food was tough and warm.
There was plenty to do in the resort though.and buses @ taxis were cheap.

Hi ,me my wife and 4yr old daughter have been to Marina Torrenova 4 times, weve been on many package holidays whether its lorret, salou, costa del sol ,etc and you know ime not kidding Marina Torrenova is absolutely fantastic,its the first time ive gone away and basically not been able to complain about anything,staff very pleasant,hotel clean and pretty, Food very tasty lots variety,some people reviewing this hotel complain about the bank you walk up getting to the hotel,how sad they are,listen the whole of the resort is flat straight walking, so you have to walk up a bank to the hotel woohoo big deal your on holiday not sick leave,these people who complain about this and that are so sad,just glad i wasnt on holiday with them, the thompson kids club is awsome they are totally responsibly and really look after your little ones, my little emma enjoys her holiday there so much, believe me you wont regret anything about this hotel, ive never wrote reviews about hotels but this one deserves good feedback,it is now may o9 and we have booked up with Marina Torrenova again we go in two weeks, cant wait lovely lovely lovely hotel.

**** WARNING **** If you are going to this hotel you will need to take medicine as there is a severe sickness and diahorrea bug going around. Loads of people are losing 24 hours of their holidays and there were about 18 different people that I knew of while we were there. Thomson are saying the bug is all over the Island but we didnt speak to anyone else in any other hotel who saw people coming down with it!!!
ALSO Be please be aware this hotel may only be 250mtrs to the sea but you would have to be mountaineer to think its an easy route. ITS A MASSIVE HILL AND THOMSON ARE AWARE THAT THEY NEED TO PUT THIS IN THEIR LITERATURE.
we booked to go there for a week and ended up staying 3 days trust me and give this one a miss. Also with the exchange the place is so expensive to eat out burger and chips 6.50 euros thats a hell of a lot when theres 4 of you.

it was our 6th time here.the hotel is very clean and rooms cleaned every day.maids very friendly,reception staff very helpful and will always sort any thing out (jose).the food has a very good selection on the breakfast and the evening .kids club very good for all ages and you can relax 2 hours aday while your child is in club.evening club also good but could do with starting earlier for the little ones.the reps are very good greg,lisa.and monkey boy.BIG FISH DANCE was brill. the location is very nice apart from the very long hill but it works the food off.walking into palma is a nice walk plenty of shops and restaurants and a lovely clean beach.only 20 minutes from airport so you havent got long on coach.Overall the holiday is great and we are going may 2009 thats how much we enjoy it. try Katies bar on the seafront brilliant food and all english staff.also food good quality and value.

basically couldnt wait to return home !!!dnt get me wrong the hotel was clean, staff freindly, food was good and a wide choice but...if we looked out of our balcony window we saw 2 lads doing drugs!...we had kids screaming out side the rooms till as late as 2 am, they were running up and down the corrisors at this time knocking on the doors..." where were the parents?" as we had a pool facing room and were on the 3rd floor we could here kids again running round the pool etc while the parents were aving a beer, fair enough they on their hols but for god sake when they stood having screamimg matches " suht them up " there were elderly people in the hotel and i dnt know how they coped , me and my husband arnt 40 yet but it drove us mad ...then of course as they had been up halve the night they were tired so consiquently every morning at breakfast they were kids screaming and crieng cos they were tired!! as i say the hotel was lovely but definately not peaceful !

Had a wonderful stay ,Hotel very clean ,bed always changed, clean towels ,Staff just so helpful and friendly .Cleaners do a great job had no hesitation to leave a good tip .Food very good also and plentiful.Flights so smooth and on time .
Thomson tour operator so well organised through our stay .Tranfers from airport and to airport fantastic as was trips they organised .Would highly recommend anyone coming here especially if organised through Thomsons .
Delighted with holiday package good value for money and service with Thomsons and hotel 5 star .Thankyou to hotel and Thomsons .We have stayed here a few times and will be back again .Sheila & Ian, Bonnie Scotland