Secrets St James

Excellent Vacation, contrary to other reviews written prior to our trip ( both here and on their Facebook page ) we continued on with what we had planned with no issues and absolutely no disappointments. The resort is a wonderful place for both young and old, lot's of exciting things to do for everyone, beautiful pool areas, excellent restaurants, Great Bars ( especially The Marlin Bar, Thanks Ryan and Micah ! ) room service is great with exceptional food. This is one of several All Inclusive's we have done over the last few years and can... more

We stayed May 1-4 at St James Preferred Club. We were a little nervous after listening to the complainers and pessimistic people who hadn't even stayed there yet. We even wrote the concierge to remind them that it was our 10th anniversary and tell them our concerns. We were pleasantly surprised to see none of the major things that people had complained about. We arrived around 12 noon and were offered a drink as soon as we got out of the cab. they took our luggage to the far end of the resort where St. James' preffered club checks in.... more

Today is our last day in Secrets of St. James. The resort is brand new but it needs so much improvement. There’re just too many problems to deal with while on vacation. Our room was very nice and bed was excellent. However, AC and phones didn’t work for a few days. Stuff is friendly but very poorly trained. Our room only got cleaned a couple of times during our 10 days stay after multiple reminders. Drinks are great if you can find a bartender who knows how to make them. Food in restaurants is delicious, but variety is very... more

Here is a letter written to Secrets: My wife and I stayed at Secrets Jamaica May 1-8, 2010 and really think the resort staff are trained well, the facilities look nice and the weather was great while we were there. The ride to and from the airport was great as well. The spa facility is world class, except for the service provided by staff. However, Secrets St. James was a huge disappointment and nothing like we expected. Your web advertisements stated it as "Quite simply, 24 hours a day, you’ll have entrée to... more

My husbond and I came to Secrets St. James to celebrate our 30th wedding anniversary. This was a big trip for us. We have been to all the other Secrets Resorts in Mexico as well as Palace, Riu, and Excellence Resorts. We had just been to Secrets Capri Riviera in August and Secrets Silver Sands in May, so we had them fresh on our mind when it came to comparing the resorts. With all the negative comments on Facebook, we weren't quite sure what to expect from this new hotel. Even though many folks moved to other hotels in Montego Bay, we... more

I just came back from the most relaxing, enjoyable vacation of my life. I agree that the Secrets Jamaica resorts are still having grand opening growing pains, however, for the price we were able to overlook the relatively minor shortcomings. We stayed 6 nights in a St. James preferred room. The preferred did not appear to get us very much more than non-preferred. We did get early check-in - arrive at 11am and our rooms were ready & also received a late check out - 1pm. A preferred room also had access to a preferred bar area, stocked with... more

Had a great time. Food was awesome and drinks were plentiful. Everyone was so friendly and wanted to make sure that your stay was just right. We didnt go out of the resort, just enjoyed the peace and quiet and the beautiful sunshine and scenery. We had 2 afternoons of rain, so get your sun in the morning. It was a great place to vacation and highly reccomend for a relaxing get away,

First of all, we knew we would be visiting shortly after the opening of SSJ (May 4-9), so fully expected we might hit a snag or two. If we wanted to be as picky as some who have posted, we would have had more sense to book at a resort that had been open much longer. When we arrived, there was only one check-in agent, but he moved through everyone quickly enough. We were offered cold towels while we waited. Mimosas and cookies were available but no one was there to offer us. We were told we could get a drink at the piano bar, so... more

Don't go if you are one of those people that can't roll with the punches and recognize that you got this room for a deal and you get what you paid for. Next year the problems will all be fixed, then you can complain about he value. Just returned from Secrets St. James. All I can say is that if the managers can fix all the construction issues then this will be a 4.5 star resort, but the construction is really poor. Our room had spackle all over the walls, some walls weren't painted, there was a hole in the bathroom floor, exposed wires... more

First let me say that we had originally booked at Sandals Grand Ocho Rios. Then we saw the specials that Secrets was offering. Once we compared the two resorts, Secrets seemed like a much better option because it automatically came with all the upgrades that we weren’t getting at Sandals, including 24 hour room service, no reservations, no need for butler service, ocean view room (at Sandals we were booked in a garden view facing the tennis courts, plus there was a shuttle to the beach). Plus we liked the idea of going to a new resort... more