Quality Inn El Portal

, San Juan
2.5 star Map this hotel
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view from rooftop Breakfast! My favorite meal of the day busy street below hotel
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Quality Inn El Portal reviews

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More Traveller reviews of Quality Inn El Portal

needs some work to clean it up from StyleT
Stayed for two nights here. Seemed like a decent place for the money from the descriptions etc and i thought they would have cleaned it up after previous comments. Also i thought the roof deck would be nice to relax on - until i booked in and they told me it was only open for breakfast!!! even though their web site advertises it as being available all day - is that false description? My Room had a strange smell. Especially after turning the aircon off which was previously set at "very cold", maybe to disguise the smell. The carpet was... more
Great For Singles And Couples (March 2005) from FloridaCharles
After reading 2003-2004 reviews about the El Portal Hotel, I was worried but I took my chances anyway. The Hotel was a lot better than what people say. I stayed in room 702 and it was a nice clean room. The room had one large bedroom and a decent size bathroom. There were a total of two rooms that were clean. The two rooms were seperated by a small hallway (which was nice and clean). Being on the seventh floor, I had a great view of the San Juan Area. The only small problem that I noticed is the beach is 3 blocks away... more
smelly! smelly! smelly! from A TripAdvisor Member
Black stuff on ceiling. Filth in the curtains. Windows didn't open. Smell in the room. Mirror doors with so much dirt on them it was hard to see yourself. Carpet needed cleaning if not that at least a vacuam. Not as if we had an early check in. Arrived 9.30 at night. was alittle creeped out to say the least. Friends arrived the next day thought thier room was better than ours until they flushed the toilet the smell of the sewer was over whelming. Made our room smell alittle better. went out to buy an air freshener didn't help. Noise on the... more
No hot water!!! from A TripAdvisor Member
We had a last minute stay in San Juan on January 1, when all the good cheap hotels were taken. We figured we could handle El Portal for one night, despite the bad TripAdvisor ratings. It was pretty bad, folks. Our room did not have hot water, and the shower was clogged, so after determining a hot shower would not happen, we listened to water going "glug, glug" all night as it sloooowly drained. That is, when we could hear anything else over the insane traffic noise. El Portal is right on some kind of traffic circle or something,... more
Enjoyed the Hospitality from Wendall45
My family (8 of us) stayed at the Hotel El Portal in January of 2005. We had three rooms reserved through Travelocity - they didn't inform the hotel one room was to accomodate 4 people. The staff was very helpful and solved the dilemma. Four of us lost our luggage on the flight, due to a connector in Chicago and the staff at the front desk were great - phoning and getting information on when we could expect the suitcases to arrive. They gave us suggestions on where to eat, shop, bus schedules to get around. For New Year's Eve, we... more
You Get What You Pay For from Anne_from_Ohio
I stayed at Hotel El Portal in March, 2004. Relative to other hotels in San Juan the price was right. It also has a good location, being fairly close to Old San Juan, the beach, and the bus stop. From the outside, the hotel is cute, as is the rooftop patio where they serve breakfast. The staff were pleasant and helpful.Unfortunately, the room was filthy. Not just dirty, but utterly filthy. It gave me the creeps to be in the room, and I did not dare walk around barefoot or only in socks. I did not mind that the room was decorated... more
Management response from A TripAdvisor Member

We are surprise by these negative reviews. Hotel El Portal is small, independent and family owned hotel that has always strive to provide clean accommodations and prompt service. For the past 43 years Hotel El Portal has distinguished by its facilities and quality service. The Hotel was remodeled a few years ago and we work very hard in the upkeeping of the sleeping rooms and common areas. The guest questionnaires that we receive have always complimented our facilities and our staff. Hotel El Portal is also endorsed by the Puerto Rico Tourism Company and in mantaining this endorsement we are inspected yearly by this agency. After each inspection we have received very good comments that grade the hotel with high scores. Recently the hotel was rated as a two star hotel.

Horrible ! A Tourist's Nightmare from A TripAdvisor Member
Hotel El Portal is a horrible hotel. The rooms are small , the bathroom filthy. The TV doesn't work. The "breakfast" if you want to call it that...had flies on it. It's just a open spot on the terrace where you MUST SERVE YOURSELF. Food that is open to the flies !!! THe guy behind the counter was sleeping! The frontdeskdude looks like a STALKER !AVOID THIS HOTEL OR GO ON OWN RISK!!!!
OK for the price from CallMeLena
El Portal is OK for the price and the hotel was only 3 blocks from the beach. The staff was very helpful and friendly. The rooms weren't luxurious, but comfortable and clean. There were some problems but the staff responded to requests promptly and resolved the issues.
You guys HAVE to be kidding! from A TripAdvisor Member
Reached the El Portal late one Friday night in Nvoember 2003, and was completely underwhelmed by the lobby, thought it would get better when we got upstairs. Rooms are small and ugly, beds are worn and boxsprings are creaky (based on 2 rooms and can't imagine the other rooms being better), and the shower in 403 runs hot hot hot to cold cold cold at will without rhyme or reason. The balding guy at the front desk with the warm, friendly personality is GREAT. He gave great customer service. Helped with directions, suggestions to eat,... more
Management response from A TripAdvisor Member

Hotel El Portal is a small family owned hotel that for over 40 years has allways strive to provide a clean accomodation and has distinguished by its facilities, quality of service and location. All the rooms were completly remodeled in year 2000-1. Our open terrace with its beautifull view towards to the Ocean, Lagoon and the Rain forest, its a paradise to be at any time. Located 2 blocks from the beach, casino, restaurants and shops and minutes away from the airport.

A neat and clean bargain from A TripAdvisor Member
My husband and I stayed at Hotel El Portal last December on our visit to Puerto Rico. It is very neat and clean and the staff is very friendly and knowlegeable. On top of that it is a great bargain for the budget traveler, only $75 per night in high season. It is a block from the beach and in the center of the popular Condado area. It is within walking distance of several trendy casinos, dining and nighlife spots. It is also very close to the International Aiprort and major highways. There is also a 24 hour Walgreens 1/2... more
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Quality Inn El Portal also called

  • quality inn san juan
  • san juan quality inn
  • Address: 76 Condado Ave 00908, San Juan, Puerto Rico

Traveller Ratings

Write a review
Overall
6.5 / 10
85 reviews
Brilliant
14
Good
35
Average
14
Poor
9
Awful
13
Room
6.5/10
Service
8/10
Value
7.5/10
Cleanliness
7/10
Location
8.5/10
Hotel AmenitiesHotel Description
  • Continental Breakfast
  • Free High-Speed Internet
  • Free Parking
  • Restaurant
  • Wheelchair Access
Rooms: 47 — More Amenities
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